re: Indian Railways website (www.irctc.co.in) EDIT: IR resumes linen supply in select trains This is not actually about reservations but on a reserved journey I had on the Indian Railways on Saturday the 13 th of March
I booked my ticket on the AC Chair Car on the Parasuram Express between Aluva and Trivandrum one week before. Booking was directly through the counter at Aluva. Was alloted C2 49. The train was scheudled to leave at 1307.
On the date of the journey I landed up at 1245 and there was a notice on the information centre stating that the train is running late by 25 minutes and will leave at 1.30 PM. There was another notice mentioning the Coach numbers of the resevred coaches including the First Class (Parasuram is one of the few having this), the AC Chair coaches and the Second Class Reserved (D) coaches.
My coach C2 was listed as 11th from the Engine . I also noted that there was an extra third AC Chair Car Coach on that day.
I had a connecting international flight to catch the next day and hence was travelling with two heavy bags. Interestingly Indian Railways allows 40 KG baggage allowance for AC Chair Car coaches. I spent t most of the time till arrival of the train in the "Upper Class waiting room" where I met an elderly couple (senior citizens) who I understood were also travelling on the AC Chair Car on the same train.
Five minutes before departure (by now the train was running late by 50 minutes), I went back to the information centre and the same notice stating my coach was 11th from Engine was still there.
Accordingly I made my way to the position where the coach was suposed to stop and waited. The train is scheduled to stop only for two minutes. Soon after I saw the elderly couple also apporaching and they had a heavy bag which they were struggling to carry between them.
Imagine to our surprise when the train reached,that the AC coaches were nowhere near what was written in the notice board. It was the third or fourth from the rear. I thought of getting into a nearby coach and then making my way through the vesitubles but realised that the idiea was impractical as the unreserved coaches wre packed to the brim and there was no way I could move through the asle. Also there was a pantry car somewhere in the middle.
My only hope was to try to make it to the other end of the platform. I just about reached the entrance of my coach hen the train started to move and luckily since the entrance was not blocked was able to get in. Then to my surpise I saw that the elederly couple were also following behind having been in the same predicament. Luckily a poter was standing nearby and helped them put their bag inside and helped them into the coaches but it was a very close thing that they could make it.
I can understand that platforms may have to be switched at short notice but in my view,it is outright irrresponsibility and sheer negligence of the railway staff to not even bother to put correct coach positions on a train at a station where the stoppage is for 1 or 2 mnutes.
You read a lot of reports about people trying to rush into coaches at last minute and getting injured or killed. I used to think most of such incidents are due to the irresponsibily of the passengers but now I realise that atleast in some cases the railway staff contribute to such accidents.
On every international flight, the gate closes atleast 30 minutes before departure. Merely stopping selling unreserved tickets ten minutes before departure of the train will help save a few lives a month for the railways. Instead of blaming sabotage and tornadoes and negligence of an overworked train driver (or loco pilot to be academically correct), how about putting the house in order of other departments like commercial and operations of Indian Railways as well.
For the record I did complain on the number listed as the landline number of the ADRM Trivandrum Division in the Southern Railway website from the train itself shortly after the train left Aluva as no TTE bothered to turn up until after Ernakulam. I do thank the "unknown" gentleman on the other end who atleast listened to me patiently although nothing may come out of it.
Last edited by TKMCE : 15th March 2015 at 17:12.
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