Has anybody here tried IDFC yet?
http://www.idfcbank.com/soc.html
I've held savings accounts with the following in the past/present:
- ICICI Bank (2009-2014)
- HDFC Bank (2011-2014)
- Yes Bank (2012-2014)
- DBS (2014-2015)
- SBI (2012-present)
- KVB (2016-present)
ICICI and HDFC were salary accounts and were okay until I had them. I closed them down because I didn't want to maintain balances with them.
Yes Bank was an experiment which didn't really take off but a few years ago their netbanking and HDFC's were almost the same (probably developed by the same vendors). I closed it due to low account activity.
DBS was pleasant. I didn't have to visit the branch at all. Netbanking was good but had a couple of problems (couldn't add Bank of America account number) and the had no alternative to SMS based OTP (when you're out of the country and are not carrying your registered phone number - probably a common problem with many banks unless you've opted for a hardware security token or have email as an option for OTP). Ended up closing my account with them because I found SBI to be more powerful. A friend of mine very recently went below the min balance requirement and his account got frozen, IIRC. He promptly took his money to Yes Bank.
SBI account was created because of the car loan which I continue to use today and have my salary credited to. It's probably the most powerful netbanking interface I've found so far. I like that they're upfront about the charges for each NEFT transfer: i.e. if I transfer < 10k, I'm charged 2.5Rs and for > 10k, 5Rs. Alas, the DoS attacks on the portal in the Dec '15 causing the access to be very flaky interfered with my usual online transfer activities. This prompted me to look for alternative savings accounts and I tried to open an account with Yes Bank again.
The problem with Yes Bank is that if you've held an account with them in the past and closed it, and you want to create a new account with them - they'll insist on creating the account linked to the same old customer ID. This led to complications with the branch bankers themselves didn't understand very well and caused unacceptable delays in me receiving access to a Debit card or netbanking (more than a month). And in Bangalore, if you place an account opening request online, for some reason your account gets created only at 'New Thippasandra' branch even if the address you provided is somewhere near Bannerghatta road. Oh, and they don't send you any tracking information for Debit card / PIN couriers. Or if they do, it's after the courier has reached you. The netbanking PIN never reached me and apparently it went back to Yes bank. Why the delivery agent didn't call me is beyond me. When I eventually was able to log into netbanking, I was disappointed with the mess it had become and closed the account vowing never to deal with them again.
Since Yes bank savings account as an alternative to the lately unreliable SBI was out, I looked at ICICI again based on feedback from a couple of colleagues (who're usually hard to please). They have a portal where you can fill in your details, get an account number instantly at a branch of your choice and even transfer some initial token money through netbanking of a different bank. All looked smooth so far. But a person still had to visit me to fill up a form again with signatures and the min balance cheque. Took a while for that cheque to clear and the debit card, PIN, cheques and netbanking PIN came to me through different courier companies (bludart, speedpost, "AJW express" - who claimed "incomplete address" - didn't bother calling me and sent back the chequebook) over the span of weeks.
After all that, I'm unable to log into the netbanking portal because it's not activated! Why would they even bother sending me a netbanking PIN then? It turns out that the last time I had closed my account, the netbanking login was not completely disabled. So my phone number was still associated with that. Neither the branch nor the phonebanking personnel knew how to resolve this. They pointed at each other. What's more - it took 25m of waiting on the IVR to reach a human who in the end pointed me back at the branch who had initially directed me to phonebanking. Walked to the branch and got the account closed - won't be touching them again.
Didn't think of using HDFC again because I think they're worse than a public sector bank in terms of processes. Write a letter to close a FOREX card? Hmm. What's all that "programme management" fees for?
KVB is a pleasant surprise. My dad had audited them in Chennai and had good things to say about them. He's retired now and holds some FDs and bonds at the Jayanagar branch. Excellent customer service for a bank that's been around for so many years - I was impressed. No real IVR on their phonebanking, very easy to start speaking to an officer and actually get your problem resolved. The branch manager calls up in case there're any issues (I had trouble adding a NEFT payee). The netbanking interface doesn't have the range of services SBI has but it's powerful enough to saving transfer templates. Even IMPS to account number plus IFSC works. I later learnt (via google) that it's based on IBM Websphere. I've updated my current employer to credit my salary to this account starting this month. For their customer service alone I'm willing to use them as a primary account.
IDFC I came across only last Sunday. I'm inclined towards experimenting with IDFC unless I hear something against it.