The ATM problems thread

Wind · 5th October 2008, 21:07

Quote:

Originally Posted by praJEEP

Arghhhh i am also in the same dilemma now, on 31/07/08 i with withdraw cash at corpoaration bank atm in frazer town, i didn't receive the cash but in turn received the receipt saying " Isuer not available resp code **** "

I had the same issue in August, using the ING Vysya debit card at Corporation bank ATM. I had to fill up a claim form at ING Vysya bank and the amount has since been credited to my account. I have stopped using Corporation Bank ATMs.

--Wind

Deeps · 6th October 2008, 11:28

Guys, what about the case in which ATMS dispense less than the amount entered by the user. A few days back, I went to withdraw 7000/- from an ICICI atm (my bank being Syndicate bank) but only got 6800 from the machine! As i was in a great hurry at the time I really didnt care for the lost 200. But I did get the receipt which said my withdrawal was 7000.

PatienceWins · 6th April 2009, 00:02

Happened to me today. Used HDFC ATM to withdraw money from my ICICI account.

I did not get a receipt for the declined transaction.

I have sent a mail to ICICI as I was unable to reach the ICICI call center after waiting for a long time.

I have decided never to use other ATMs from now on.

major · 6th April 2009, 00:20

The new TAT for resolution of "Cash not dispenced from 3rd party ATM" is 12 working days, as per the recent RBI notification..earlier it was 30 to 45 days.

PatienceWins · 6th April 2009, 11:33

The money has been credited back to the account. I am impressed!!

rjstyles69 · 6th April 2009, 13:02

Well I have been a victim of this about 2 weeks back,used my canara bank debit card at the SBI ATM and came back empty handed with 20k deducted from my canara bank S/B account.

Its been over 15 days now and am being given a run around by SBI and Canara bank. Friday morning I gave the SBI Branch Manager a mouthful and still no resolution.

Called this morning for a status on this and all I get to hear is Sir another few days.

major · 6th April 2009, 13:09

rjstyles69

You need to fill up a dispute form with Canara Bank, giving details of the, name of the Bank, ATM address, amount, time of withdrawal and submit the same to canara bank, your Bank will claim the funds from SBI and credit your account.

Canara Bank needs to follow up your complaint with SBI.

Rotorhead · 6th April 2009, 19:06

The same issue was faced by one of my friends, and the bank guys told him it will take 1 month to rectify it..

PatienceWins · 7th April 2009, 17:21

It seems I was fortunate to have the amount credited the next day morning (within 10 hours).

I had sent mails to both the banks using net banking. I also have an account with HDFC.

rjstyles69 · 7th April 2009, 17:23

Quote:

Originally Posted by major

rjstyles69

You need to fill up a dispute form with Canara Bank, giving details of the, name of the Bank, ATM address, amount, time of withdrawal and submit the same to canara bank, your Bank will claim the funds from SBI and credit your account.

Canara Bank needs to follow up your complaint with SBI.

Already done buddy and I just realized they are another set of imbeciles who have no clue as to what needs to be done

.

PatienceWins · 7th April 2009, 17:26

Quote:

Originally Posted by rjstyles69

Already done buddy and I just realized they are another set of imbeciles who have no clue as to what needs to be done

.

Do you have a receipt for the declined transaction? You do not have to worry as long as you have it.

aka_iitd · 7th April 2009, 17:58

Quote:

Originally Posted by rjstyles69

Well I have been a victim of this about 2 weeks back,used my canara bank debit card at the SBI ATM and came back empty handed with 20k deducted from my canara bank S/B account.

Its been over 15 days now and am being given a run around by SBI and Canara bank. Friday morning I gave the SBI Branch Manager a mouthful and still no resolution.

Called this morning for a status on this and all I get to hear is Sir another few days.

Trying banking ombudsman complain after informing to SBI manager. It will rectify soon as already 15 days has passed

rjstyles69 · 7th April 2009, 18:24

Quote:

Originally Posted by PatienceWins

Do you have a receipt for the declined transaction? You do not have to worry as long as you have it.

I have the transaction slip and have also given the photocopies of the same.Still fail to fathom how could I not worry when its been over 15 days now

.

Quote:

Originally Posted by aka_iitd

Trying banking ombudsman complain after informing to SBI manager. It will rectify soon as already 15 days has passed

This is gonna be my last refuge on thursday.

ImmortalZ · 7th April 2009, 18:34

This happened to my dad. He has a HSBC Premier card which can be used in any ATM without transaction charges (prior to April 1). He went to a SBI ATM which didn't dispense cash, but gave him a transaction successful notice/print out. We complained to HSBC and wrote the letter and all that.

It took them 3 months to credit the amount back. Apparently, State Bank ATMs, which are the most in number obviously has the longest backlogs of complaints, so it will take a while.

tsk1979 · 7th April 2009, 18:55

Same issue with me Immortalz. The SB of Mysore ATM gave "Transaction timed out", but money was deducted from bank account.
I have gotten complaint number from my bank, and they say it takes a week or so for resolution

6th October 2008, 11:28	#32
Deeps Senior - BHPian Join Date: May 2004 Location: Delhi/Noida Posts: 1,116 Thanked: 170 Times	Guys, what about the case in which ATMS dispense less than the amount entered by the user. A few days back, I went to withdraw 7000/- from an ICICI atm (my bank being Syndicate bank) but only got 6800 from the machine! As i was in a great hurry at the time I really didnt care for the lost 200. But I did get the receipt which said my withdrawal was 7000.
	() Thanks

6th April 2009, 00:02	#33
PatienceWins Senior - BHPian Join Date: May 2007 Location: Bangalore Posts: 2,416 Thanked: 807 Times View My Garage	Happened to me today. Used HDFC ATM to withdraw money from my ICICI account. I did not get a receipt for the declined transaction. I have sent a mail to ICICI as I was unable to reach the ICICI call center after waiting for a long time. I have decided never to use other ATMs from now on.
	() Thanks

6th April 2009, 00:20	#34
major BHPian Join Date: Jan 2006 Location: mumbai Posts: 53 Thanked: 0 Times	The new TAT for resolution of "Cash not dispenced from 3rd party ATM" is 12 working days, as per the recent RBI notification..earlier it was 30 to 45 days.
	() Thanks

6th April 2009, 11:33	#35
PatienceWins Senior - BHPian Join Date: May 2007 Location: Bangalore Posts: 2,416 Thanked: 807 Times View My Garage	The money has been credited back to the account. I am impressed!!
	() Thanks

6th April 2009, 13:02	#36
rjstyles69 Senior - BHPian Join Date: Sep 2006 Location: Bengalooru.. Posts: 4,343 Thanked: 842 Times View My Garage	Well I have been a victim of this about 2 weeks back,used my canara bank debit card at the SBI ATM and came back empty handed with 20k deducted from my canara bank S/B account. Its been over 15 days now and am being given a run around by SBI and Canara bank. Friday morning I gave the SBI Branch Manager a mouthful and still no resolution. Called this morning for a status on this and all I get to hear is Sir another few days. Last edited by rjstyles69 : 6th April 2009 at 13:06.
	() Thanks

6th April 2009, 13:09	#37
major BHPian Join Date: Jan 2006 Location: mumbai Posts: 53 Thanked: 0 Times	rjstyles69 You need to fill up a dispute form with Canara Bank, giving details of the, name of the Bank, ATM address, amount, time of withdrawal and submit the same to canara bank, your Bank will claim the funds from SBI and credit your account. Canara Bank needs to follow up your complaint with SBI.
	() Thanks

6th April 2009, 19:06	#38
Rotorhead BHPian Join Date: Sep 2006 Location: Bangalore Posts: 939 Thanked: 29 Times	The same issue was faced by one of my friends, and the bank guys told him it will take 1 month to rectify it..
	() Thanks

7th April 2009, 17:21	#39
PatienceWins Senior - BHPian Join Date: May 2007 Location: Bangalore Posts: 2,416 Thanked: 807 Times View My Garage	It seems I was fortunate to have the amount credited the next day morning (within 10 hours). I had sent mails to both the banks using net banking. I also have an account with HDFC.
	() Thanks

7th April 2009, 18:34	#44
ImmortalZ Senior - BHPian Join Date: Jan 2008 Location: Trivandrum Posts: 2,179 Thanked: 488 Times View My Garage	This happened to my dad. He has a HSBC Premier card which can be used in any ATM without transaction charges (prior to April 1). He went to a SBI ATM which didn't dispense cash, but gave him a transaction successful notice/print out. We complained to HSBC and wrote the letter and all that. It took them 3 months to credit the amount back. Apparently, State Bank ATMs, which are the most in number obviously has the longest backlogs of complaints, so it will take a while.
	() Thanks

7th April 2009, 18:55	#45
tsk1979 Team-BHP Support Join Date: Feb 2005 Location: San Jose, CA Posts: 23,717 Thanked: 22,825 Times View My Garage	Same issue with me Immortalz. The SB of Mysore ATM gave "Transaction timed out", but money was deducted from bank account. I have gotten complaint number from my bank, and they say it takes a week or so for resolution
	() Thanks