Funny incident with Customer care

windsurfer · 29th April 2009, 18:37

Hi,

Was reading about few hilarious incidents with Customer care. Thought of creating a new thread to share the experience of others.

Please post only funny incidents and do not hijack this thread with bad experiences.

Pour in guys!!!!!!!!

Cheers

PS : I have no funny incidents, most of them have been pretty bad. So, please excuse me.

jithudigitised · 29th April 2009, 18:50

So where were you reading these hilarious incidents ?

windsurfer · 29th April 2009, 19:12

Old mail about tech support - it has been in circulation for sometime. But not sure if they are real ones!!!

pranavt · 29th April 2009, 19:23

OK, here's a funny incident I've had with Vodafone Customer care:

I called up, they couldn't help. So I called up again, they couldn't help. Escalated to higher level support. He couldn't help either. Called a few hours later, they couldn't help. Level 2 support escalation, that person couldn't help me either. Tried after a few hours again, they couldn't help. Level 2 support escalation, same thing. Rinse and repeat over 8 times. And I still keep calling them up, hoping that my problem will be solved.

Tongue-in-cheek humor I know, I've started hating these people behind the phones.

windsurfer · 1st May 2009, 11:15

Oh!!! It's not so common then. I was wrong is assuming that people do have funny incidents with customer care. They mostly seem to be a pain.

We may need people from call center to share their experiences then.

n_aditya · 1st May 2009, 13:59

Quote:

Originally Posted by windsurfer

Oh!!! It's not so common then. I was wrong is assuming that people do have funny incidents with customer care. They mostly seem to be a pain.

It'll actually be funny when these so called customer care folks actually show some care and resolve the customer's problems.

Most of the time they are only aggravating the situation. Cell phone companies rate very high on this parameter and its a sense of pride for them (at least something that they rank high on).

29th April 2009, 18:37	#1
windsurfer BHPian Join Date: May 2006 Location: Dundee, UK Posts: 513 Thanked: 25 Times	Funny incident with Customer care Hi, Was reading about few hilarious incidents with Customer care. Thought of creating a new thread to share the experience of others. Please post only funny incidents and do not hijack this thread with bad experiences. Pour in guys!!!!!!!! Cheers PS : I have no funny incidents, most of them have been pretty bad. So, please excuse me.
	() Thanks

29th April 2009, 18:50	#2
jithudigitised BHPian Join Date: Nov 2006 Location: Thiruvananthapuram Posts: 359 Thanked: 141 Times View My Garage	So where were you reading these hilarious incidents ?
	() Thanks

29th April 2009, 19:12	#3
windsurfer BHPian Join Date: May 2006 Location: Dundee, UK Posts: 513 Thanked: 25 Times	Old mail about tech support - it has been in circulation for sometime. But not sure if they are real ones!!!
	() Thanks

29th April 2009, 19:23	#4
pranavt Senior - BHPian Join Date: May 2008 Location: Mumbai Posts: 1,682 Thanked: 641 Times View My Garage	OK, here's a funny incident I've had with Vodafone Customer care: I called up, they couldn't help. So I called up again, they couldn't help. Escalated to higher level support. He couldn't help either. Called a few hours later, they couldn't help. Level 2 support escalation, that person couldn't help me either. Tried after a few hours again, they couldn't help. Level 2 support escalation, same thing. Rinse and repeat over 8 times. And I still keep calling them up, hoping that my problem will be solved. Tongue-in-cheek humor I know, I've started hating these people behind the phones. Last edited by pranavt : 29th April 2009 at 19:24.
	() Thanks

1st May 2009, 11:15	#5
windsurfer BHPian Join Date: May 2006 Location: Dundee, UK Posts: 513 Thanked: 25 Times	Oh!!! It's not so common then. I was wrong is assuming that people do have funny incidents with customer care. They mostly seem to be a pain. We may need people from call center to share their experiences then.
	() Thanks