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Old 18th December 2017, 21:24   #196
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Default Re: Amazon.com - Anyone ordered anything?

I have used amazon.com quite a few times and they have never refunded and never charged higher as well.
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Old 18th December 2017, 21:35   #197
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Default Re: Amazon.com - Anyone ordered anything?

How is customs duty estimated for car audio ?

One item I see shows a 45% duty
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Old 18th December 2017, 22:31   #198
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Quote:
Originally Posted by condor View Post
Any idea about the customs duty applicable for car audio items imported from Amazon.com (USA). Cost would be about 150$ + 90$. Can split it into 2 packages.

Shipping was cheapest on Amazon, than through other carriers.

I had ordered a jump starter from Amazon.com. Seller MC powersports promptly shipped my order.
Then the ordeal started when tracking information said "at customs".
Waited for a couple of days. As there was no change in the tracking information, shot a mail to the seller regarding releasing the package from customs. I was under the impression that Amazon /Seller would clear customs and deliver to my home.
After a couple of mails it was clear.

Sellers reply..

Hello,

Any purchase from a US seller on Amazon would require you to pay duties / customs if your country requires it. We have nothing to do with that. You as the buyer are responsible for any costs, duties or taxes for the item as you are importing it.

If you do not wish to pay the taxes your country is asking of you, you may refuse the package and it will come back to us. When it does we can process it as a return (you would have a 15% restock fee and the shipping costs you paid deducted from the refund per our policy as stated in our about seller page).

If you go to our about seller page found here:

https://www.amazon.com/ sp ?_encoding=UTF8& asin =B01BA1G876& isAmazonFulfilled =0& isCBA =& marketplaceID =ATVPDKIKX0DER& orderID =&seller=A1Y55SV2Z7T6I2&tab=& vasStoreID =

You will see under the policies tab we state:

Tax Information

Sales tax is collected for residents of the state of MI only (6%).


For those outside the USA:

Any additional import duties / custom fees / taxes etc...for international shipments are the responsibility of the buyer. We do not collect these at checkout. The shipping cost / charge is only for shipping of the item(s) and does not include any taxes or duties.


For return information on that page look under FAQ, or help and you will see:

Returns are charged a 15% restocking fee (exchanges do not have a restocking fee). PLEASE NOTE: EFFECTIVE FOR ALL ORDERS THAT A RETURN REQUEST IS MADE ON / AFTER 10-2-17, A 20% RESTOCK FEE WILL APPLY.

Any shipping costs you paid on the original order is not refundable (examples: expedited shipping, international shipping etc..).


I am sorry for the issue but none of this is our fault as we do not determine what your country charges you.

It is simple you pay the taxes / duties that are due and you get the package. If not it will be returned to us eventually and we will process it as a refund per our policy.

Thank you.

M.A.

MC Powersports

Customer Service Manager

I had to pay custom duty and release the shipment.

This happens only if the seller has shipped by USPS . The package mostly gets stuck in customs.

Request the Amazon seller to ship by FedEx /DHL /UPS. The courier company will clear /pay custom duty after required paperwork submission. During delivery custom duty is collected.
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Old 25th December 2017, 23:57   #199
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Default Re: Amazon.com - Anyone ordered anything?

Quote:
Originally Posted by condor View Post
Amazon gives an estimation. My question was not about that. I am asking specific details from any one who has done an import.

Also, If you check, the estimation by Amazon says if the actual amount if higher will not be charged but it lower it will be refunded.
I have had one refund for duty in my account for an item I purchased on Amazon. Nothing on another couple items.
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Old 26th December 2017, 08:34   #200
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Default Re: Amazon.com - Anyone ordered anything?

Quote:
Originally Posted by Happysmiles View Post
I had ordered a jump starter from Amazon.com. Seller MC powersports promptly shipped my order.
Then the ordeal started when tracking information said "at customs".
Customs Duty has to be paid. However, in your post, you have not mentioned anything about the purchase details - the item (cost), if you had paid for duty up-front, or if the seller was responsible for only shipping. Going by what is in your post, it looks like seller only shipped, and you were responsible for the duty & clearance. Restocking fee is standard practice. So I cant find fault in that transaction.

Just in case you had paid Amazon towards duty, then it would have been double payment and you could have raised a dispute with Amazon.

Quote:
Originally Posted by nkapoor777 View Post
I have had one refund for duty in my account for an item I purchased on Amazon
Again, without any details of the cost, item etc, I am not able to make out anything from your post.
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Old 26th December 2017, 08:46   #201
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Default Re: Amazon.com - Anyone ordered anything?

Quote:
Originally Posted by condor View Post
Again, without any details of the cost, item etc, I am not able to make out anything from your post.
Item was a toy - Elenco snap circuits kit. Amazon charged me for import duty upfront (about 1000 bucks). A few weeks later, I got a refund of 700 odd rupees in my bank account. Purchase price for the item was about 3500.

I have also purchased items with values in excess of Rs 10000 (automotive stuff like snow chains) but no duty refund was done (at least not until now). Hope it helps.

One important thing - my transactions have always been done on Amazon.in where Amazon takes care of all formalities like import duty, shipping etc (complete peace of mind and no hassles of dealing with customs etc including duty refunds which Amazon only processes). When you transact on Amazon.com or any other international website, it will vary from seller to seller. Keep this in mind while transacting.

Last edited by nkapoor777 : 26th December 2017 at 08:49.
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Old 28th December 2017, 08:02   #202
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Quote:
Originally Posted by condor View Post
Customs Duty has to be paid. However, in your post, you have not mentioned anything about the purchase details - the item (cost), if you had paid for duty up-front, or if the seller was responsible for only shipping. Going by what is in your post, it looks like seller only shipped, and you were responsible for the duty & clearance. Restocking fee is standard practice. So I cant find fault in that transaction.

Just in case you had paid Amazon towards duty, then it would have been double payment and you could have raised a dispute with Amazon..

This was my first buy from Amazon.com. While searching for the NOCO Genius Boost Plus GB40 1000 Amp 12V UltraSafe Lithium Jump Starter costing $99, most sellers were not shipping to India.
After a lot of searching I found only one seller was shipping to India. Quoted cost of item was $120 which was high as compared to others $99.
Total cost, including "Shipping and Handling" was $199, which I wrongly presumed as including custom duty.
I my excitement I paid without reading the details.
Shipping and Handling I presumed as Shipping and Customs.
Delivery date on the page showed 8 days which I thought would be the usual quick Amazon shipping /FedEx.
The seller was responsible for only shipping which they shipped by USPS (shipping method was not mentioned).

PS: The jump starter is of top notch quality. Highly recommended.
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Old 27th October 2020, 16:20   #203
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Default Re: Amazon.com - Anyone ordered anything?

Did anyone order TUSA Digital Air Compressor Pump yellow one ( was available in lightening deal).

It has been in “delivery date pending” limbo since last week.

Whereas now lightening deal is going on for Red color version of the above.
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