How to deal with a deadbeat vendor?

Rahulkool · 5th May 2010, 12:54

This is a daylight robbery, i can not just believe that you are going through all this. why don't you file a complain here Consumer Online Resource & Empowerment Centre , i know few people who did complained and the matter was solved sooner than expected

Rocky_Balboa · 5th May 2010, 14:19

Quote:

Originally Posted by Samurai

Don't let that client list impress you. Those clients are buying Polycom equipment, they don't care who they buy it from. Besides, I can bet none of those big companies pay any advance, let alone 100% percent, they would be paying after 30 days of delivery. So there is no chance of cheating them

I agree, the vendor wouldnt even think about doing this to these clients! And come to think of it, these clientele would be least bothered about our problem.

Quote:

Originally Posted by Samurai

Curiously, none of these chaps use their job title or even last name in the email communications. The MD of the company has been the most elusive, he apparently went to China and then somewhere else, but never available in office.

Quote:

Originally Posted by Samurai

I think I'll start using the equipment as is for now. If we badly feel the need for subwoofer.

I believe thats the best bet, in the current circumstances.

Quote:

Originally Posted by Samurai

I'll also write to Polycom recommending that they drop Online Instruments India Private Limited from their dealer list.

Also include a line that You would share this experience with Polycom's US client (Yours in the first place)

Ranjan Sharma · 24th May 2010, 04:16

Samurai,

Why don't you find out a similar product which is "In stock" and ask them to replace your product with this?

I know you will not get what you wanted, but it will save you from a complete LOSS.

Samurai · 8th June 2010, 17:23

We finally got the subwoofer last week, exactly 3 months after the initial delivery.

abhinav.s · 8th June 2010, 18:49

Quote:

Originally Posted by Samurai

We finally got the subwoofer last week, exactly 3 months after the initial delivery.

Finally!! Glad to know that you finally received the product albeit a bit late.

Now for the important question: Has the subwoofer made a substantial difference to sound quality compared to your previous equipment?

Samurai · 8th June 2010, 19:08

Actually it refuses to switch to HD voice mode, so we have no idea.

Every time we call the other VTX-1000 in USA, it detects the VTX-1000 and goes into some kind of analysis for a minute or so. Then it decides that the line quality is not good enough for HD voice.

But the audio quality of VTX-1000 is way better than the earlier Sound station unit.

5th May 2010, 12:54	#16
Rahulkool Senior - BHPian Join Date: Oct 2007 Location: Chennai Posts: 1,386 Thanked: 1,416 Times View My Garage	This is a daylight robbery, i can not just believe that you are going through all this. why don't you file a complain here Consumer Online Resource & Empowerment Centre , i know few people who did complained and the matter was solved sooner than expected
	() Thanks

24th May 2010, 04:16	#18
Ranjan Sharma BANNED Join Date: Jan 2010 Location: Benga'loo'ru Posts: 290 Thanked: 2 Times View My Garage	Samurai, Why don't you find out a similar product which is "In stock" and ask them to replace your product with this? I know you will not get what you wanted, but it will save you from a complete LOSS.
	() Thanks

8th June 2010, 17:23	#19
Samurai Team-BHP Support Join Date: Jan 2005 Location: Bangalore/Udupi Posts: 25,828 Thanked: 45,547 Times View My Garage	We finally got the subwoofer last week, exactly 3 months after the initial delivery.
	() Thanks

8th June 2010, 19:08	#21
Samurai Team-BHP Support Join Date: Jan 2005 Location: Bangalore/Udupi Posts: 25,828 Thanked: 45,547 Times View My Garage	Actually it refuses to switch to HD voice mode, so we have no idea. Every time we call the other VTX-1000 in USA, it detects the VTX-1000 and goes into some kind of analysis for a minute or so. Then it decides that the line quality is not good enough for HD voice. But the audio quality of VTX-1000 is way better than the earlier Sound station unit. Last edited by Samurai : 8th June 2010 at 19:15.
	() Thanks