Re: The Credit Card Thread I would like to narrate my ordeal while trying to get a SBI card which is nothing short of disaster.
With daily rising fuel costs, it was time to get a fuel card for me.
I already have HDFC Regalia and ICICI Amazon pay cards. Both are having pretty decent usage patterns and handsome limits. Having a good CIBIL score I was quite assured that the application will get easily through.
Also, having a high fuel bill per month, I had short listed SBI BPCL Card in its octane version which gives slightly better returns in comparison to the normal version. That's where the disaster starts.
First tried to apply directly from SBI card website. The moment I started looking for residential city, the application came to a halt asy city was not listed. I live in a tier 4 small town and hence I can't apply for other cards like City ( now no idea who gets them after their decision to pull out of country) or Amex.
One fine day I saw a link a link to apply for SBI card via NetBanking. I didn't had any hopes as once agin the residential address was sure to halt the process. But this time, the application went through easily and I was finally able to apply and generate an application number. In the end I was told that someone would contact me soon. This was on 29/05/2021.
Since covid second wave was ravaging across the country at that time, I had in my mind that it will take some to get callback. It was understandable.
11/06/2021.
Finally I got a call and after due verification questions, I was told that my card has been approved in principle and documents collection cell will contact me soon. Again silence.
18/06/2021.
Yet another call. This time I was asked that do I have any FD in Sbi. On replying negative, the person on other end directly told that card cannot be issued if I don't have an FD. Its none of their interest that you have a salary account along with atleast 3-4 other investments linked to that account. I was a bit surprised but let it go. And forgot it. Silence again.
23/06/2021.
A third call. This time I was told that my SBI simply save card has been approved and documents collection will happen the next day. I was surprised when did I asked for the Simply save card? It was a clear cut online application from SBI BPCL octane card link page. The other person said I will correct the card and still stressed that document collection is scheduled for next day evening 5-6pm.
24/06/2021.
As promised a day earlier, nothing happened and no-one called.
Highly irritated I tried calling the helpline to end this issue for once and all. They claimed to issue card in 21 days and here even after a month no one even turned up to collect documents.
Finally I called on 29/06/2021. They took the application number and said my application still under processing. I simply asked to close the application as I was fed up with all this rubbish. I even said if theyr are busy, give me a location, I will myself drop the documents at branch or where ever it's needed. That too was not accepted and said someone will come for sure.
They apologised and confirmed that someone will surely come for document collection next day and requested not to withdraw/cancel application.
I thought to give it a last chance. And as always, it's 06/07/2021 and still no-one came.
I don't know why and when will these government sector banks wake up from their deep slumber. This is despite the fact that SBI cards is a different entity from SBI bank. If I am not wrong, it was related to GE financing till some time back. I am not sure of current status.
I have decided to let it go now. Its useless wasting time running behind them for document collection.
God bless the great souls. |