Got my i20 back this evening. The process of repairing and claiming insurance was butter smooth. It was a hassle free experience.
The guys from Advaith Hyundai, Bannerghatta road were true to their words and didn't give any false promises and dates. I need to specially thank Prakash (Bodyshop manager) and Vinod (SA) of Advaith who were very co-operative during the entire process.
Let me brief the flow of events:
October 29th, Saturday : My i20 was hit by a stone and damaged the underbody at 12 45 pm, NH-48, around 60 kms from Bangalore. Called H.A.S.S and the bodyshop manager quickly arranged for a tow vehicle which reached the spot at 2 45 pm. Towed the car to Advaith and was asked to fill the form for claiming insurance (TATA AIG) and was told that insurance guys may come to inspect the car on Monday, Oct 31st.
October 31st , Monday : Got a call from TATA AIG at around 11 am and confirmed the vehicle number and was told that the inspection will be done at noon. Got a call from Advaith in the evening and informed me that the inspection has been carried out and have asked them to order the parts which may take 4 working days to arrive. (November 1st was a Government holiday). The approximate repair cost was Rs 45000.
4 days later: November 5th, Saturday : I called SA and was told that the parts have arrived and they will be starting the work on November 8th (7th was a Government holiday).
November 8th, Tuesday : Got a call from SA at 7 pm and told me that the work has been completed and the insurance guys may come on Wednesday for re-inspecting after which they'll be sending a letter to Advaith to release my car. I was told that this process may take 1 day.
Today : Got a call from SA at 11 am and told me that all the processes have been completed and I can collect my car. Went to service centre at around 5 45 pm. They took me to the service area, showed me the underbody and explained the parts which have been replaced. The car was absolutely clean (both interior and exterior). Paid the bill and drove home the car with a smile.
Cost Breakup:
Total repair bill : Rs 40,997
Insurance : Rs 36,197
I paid : Rs 4,818
Details of the bill:
1. Engine Oil : Rs 1,274.78
2. Brake Fluid : Rs 149.10
3. Diesel : Rs 468.00 (10 litres)
4. Mirror and Holder Assy-O/S RH : 381.46
5. Crossmember Compl(Assy) : Rs 8987.17
6. Cylinder Assy - Wheel RH : Rs 798.23
7. Torsion Axle Complete : Rs 8266.03
8. Arm Complete FR LWR RH : Rs 1133.33
9. Tank Assy - FUEL : Rs 5130.41
10. PNL- Undercover LH : Rs 165.34
11. PAN Assy - Engine Oil : Rs 6044.10
12. Gasket - Liquid Engine : Rs 874.58
Labour And Services
1. Other charges : Rs 1410.00
2.Cylinder Assy - Wheel (LH) : Rs 203.00
3. Arm Assy - Lower (both sides) : Rs 203.00
4. Tank Assy - Fuel : Rs 348.00
5. Pan Assy - Oil Upper and/or Gasket : Rs 203.00
Plus VAT and Service Tax : Rs 4957.94
After the repair, I drove for around 40 kms and confirmed that everything is fine. I'm totally satisfied with the way Advaith and TATA AIG handled the entire process.
Lessons learnt from this experience:
1. Whenever driving behind a vehicle (especially trucks) on a highway, maintain atleast 3 bus gaps so that if any unexpected object appears on the road, some evasive action can be taken. (but people try to squeeze in these gaps
)
2. Don't judge the stone or any other object on the roads by its size. In my case, it hasn't even touched the bumper (but has touched all other parts below). Whatever may be the stone size, please avoid driving over it.
3. Stop the vehicle as soon as any object hits the underbody and check for the leakage of any fluids. Driving with fluids leaking may cause the seizure of engine. If I'd driven with the fluids leaking, the engine would have seized and would have costed me a bomb.
4. Always carry the contact numbers of SA so that they'll tell you the correct steps to follow when such incidents occur. One of my friend met with a similar incident some days back. He called SA and was informed not to crank the engine at any cost since the fluids were leaking. Else my friend had planned to start the car and drive it for few more kilometers until he finds a town which would have definitely seized his engine.
I would like to thank all BHPians who gave wonderful advice and wishes in this thread.
My black beauty, back in action: