![]() | #1726 | |
Senior - BHPian ![]() Join Date: Jul 2006 Location: bangalore
Posts: 2,066
Thanked: 4,218 Times
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![]() | #1727 |
Senior - BHPian ![]() Join Date: Feb 2010 Location: Wellington
Posts: 2,889
Thanked: 4,361 Times
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They are indeed booking a cab for their journey towards Bangalore. They have no use for the cab during their time their, so its money wasted just keeping the cab and paying for driver accommodation. They are not fixed on using Zoom. Wanted to understand state taxes when using self drive rentals. |
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![]() | #1728 | |
Distinguished - BHPian ![]() ![]() Join Date: Aug 2011 Location: Bangalore
Posts: 4,188
Thanked: 14,197 Times
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![]() | #1729 |
Senior - BHPian ![]() Join Date: Feb 2010 Location: Wellington
Posts: 2,889
Thanked: 4,361 Times
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The situation is such that we want a driver we know, hence the Zoom car option. Its going to work out to ~Rs. 34,000 (For a Baleno) for the entire trip, keeping the car for two days, fuel, toll, visitor tax, driver charges, etc. Yeah, its expensive. I think you can hire an Innova for 60% of that figure! |
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![]() | #1730 |
BHPian Join Date: Oct 2019 Location: Bangalore
Posts: 303
Thanked: 780 Times
| ![]() Took a zoomcar ( swift diesel) for the first time in Kochi on the 24th. Had a very pleasant experience with the only issue being the left orvm had its glass cracked. The car drove well despite having 98k km on the odo. I used to think these self drive companies change their fleet much more frequently. However it costed 3.7k ( including fuel) for a 12 hour rental for about 150 kms. That was way more expensive than what I thought self drive rentals charge despite the festive season markup.. |
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![]() | #1731 |
Newbie ![]() Join Date: Feb 2017 Location: Bangalore
Posts: 17
Thanked: 13 Times
| ![]() Please some one tell me how's fastag generally work in Zoomcar? Customer care executive told me that I have to pay double cash at toll gate and submit the bills to get 50% refund. Is that a norm in Zoomcar? |
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![]() | #1732 | |
Senior - BHPian Join Date: Aug 2007 Location: BLR
Posts: 1,084
Thanked: 560 Times
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The toll amounts will be settled once the trip is over via Paytm balance. Everything worked flawlessly, so don’t worry about toll payments on Zoom cars. | |
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![]() | #1733 | |
Senior - BHPian Join Date: Aug 2007 Location: BLR
Posts: 1,084
Thanked: 560 Times
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Last edited by tj123 : 25th December 2021 at 22:04. Reason: typo | |
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![]() | #1734 |
BHPian ![]() Join Date: Mar 2012 Location: Pune
Posts: 47
Thanked: 127 Times
| ![]() Just finished a 9 day rental (Jan 16 to 25) with Zoomcar in Delhi NCR. Overall experience was a poor 3/10. I will not book a Zoomcar again. I wanted to avoid Zoomcar even this time as well, but had no proper option besides Zoomcar this time (Revv for some reason wasn't available on 16th, Myles did not have the large car I wanted, and MyChoize rates somehow had GST added on top of the car rental fee which was already matching other platforms, making MyChoize quite expensive). Car pickup: I had opted for airport service. Walked with my luggage from T2 arrival to T2 parking (5-8min walk). I had called the local zoomcar executive after grabbing my baggage as instructed. The car arrived around 15-20mins late after I had reached the parking area. Thought this is a no biggie. Car condition outside: I had booked a Marazzo for the 7/8 seats. The red/maroon Marazzo that arrived was 2.5 years old and had ~78K kms on the ODO and had a ton of scratches and dents on the outside. Looked like it had not been repaired even once. The paint had faded away so much that it looked more than 10 years old. Car condition outside: The insides were worse, at least bothered me more than the outsides. Seats were torn at various places and dirty. The middle row had black seats but beige armrests, which had turned brown due to dirt, didn't feel like touching the armrests. One of the armrests was also not in a flat position but hanging downwards and was not usable. I had plans to use the car for a few days of wedding functions, and the interiors of the Marazzo made me rethink the decision of using it to pick up guests. The last row seats would not fold properly, the headrests were misaligned and would not fully open or close. When folding the last row, its headrests would get stuck against the 2nd row seat back. This was an issue for me since I had plans to fold the last row to carry large amount of luggage at times and seven passengers at other times. Car change:
Car usage during the trip:
Car return:
Suggestions for others:
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![]() | #1735 | |
Team-BHP Support ![]() ![]() Join Date: Jul 2010 Location: Bangalore
Posts: 4,516
Thanked: 17,139 Times
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This was my experience 6 years ago. Last edited by Chetan_Rao : 26th January 2022 at 16:25. | |
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![]() | #1736 |
BHPian ![]() Join Date: Dec 2009 Location: Chennai
Posts: 581
Thanked: 1,005 Times
| ![]() Had booked via Zoomcar for a quickly decided day trip to ECR from Chennai. We, a group of 6 friends, had planned to take two of our cars but then the desire of travelling together pushed us to look for a 7 seater. I've never booked via Zoomcar before but this seemed to be the only available option in the middle of the previous night. I came across an Ertiga Petrol, run around 19k kms and 8 months old. Booked it from 4:30 AM to 4:30 PM The Experience 1. Driver calls me up at 2 AM telling me he's delivered it outside my apartment and asking me to come down to do the check. I refuse and tell him that I can do it only close to my booking time and asked him to kindly let me sleep. 2. I go down at 4:15, complete all the photo uploads and realise the App Unlock isn't working. Called up the Customer Care - No Response! Called up the driver and he came down, opened the boot and then the doors. Delay of 30 mins. 3. Fuel was at 10%. Interiors were heavily soiled. No water in the Windshield washer. Exteriors were decent. 4. I fill fuel and took pictures of the odometer even before taking the trip (the photo uploads didn't mandate me to upload an odometer reading though) 5. Driving the petrol Ertiga for the first time, it felt super smooth! The trip went well, though being an Lxi, missed rear vents badly. Also noticed that the car returned only around 11.5 - 12 kmpl for the whole trip with 6 on-board. 6. There was some driving score thing in the app and I got a bad score with lots of warnings for sudden braking and acceleration whereas I was extremely sedate with the way I drove! It made no sense. Or it is designed in such a way that no one gets a good score as there are many incentives if you get a good one. :P 7. Returned the car at the same spot by 3:30 PM (1 hour early) and took a pic of the odometer. The App Lock wasn't working yet again and had to lock manually with guidance of the same driver. 8. There was excess fuel and I reported that to the team. I had utilised 101kms out of my quota of 120 km. But later when I checked the app, I was asked to pay 7000 rupees as Excess KM charges! I called the customer care (waited for so long). Also shot a mail with the photos of the Odometer I had taken (thank god I had them). Got it resolved in less than 36 hours and also a refund for the excess fuel is being processed as I type. Frankly, I had a way better experience with IndusGo in Kochi than Zoomcar. I'll think twice with Zoomcar in the future as the experience made me feel there's so many unknown aspects, especially looking at how their cars are generally maintained. Plus, the driver who came to take the car back couldn't open it and hence the car was lying in the same spot even today! Hope they take it away soon. ![]() |
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![]() | #1737 |
BHPian ![]() Join Date: Feb 2022 Location: Chennai
Posts: 50
Thanked: 79 Times
| ![]() My Experience with Zoomcar was somewhat ok. But I had some nightmares with them. Here's what happened. I had booked a Nissan Kicks in Chennai 3 days prior and got my car allotted to me. It was to be dropped at my residence on New Year's day at 6 AM. The Previous night at about 9PM I get a call from zoomcar saying that Home Delivery is not available so I'll have to pick the car up physically. So I thought that It was expected, it was a major Holiday after all. So before bed, I set an Alarm for 5 AM and decided to get ready and fell asleep. At 3am I get another call from Zoomcar, and they told me that the Nissan Kicks that was assigned to me broke down So they will be giving us a Swift instead and its available at the same spot. So, I said alright and went back to sleep. I wake up at 5am, Got ready and went to the Novotel Hotel nearby where the car was supposedly parked. I went in and it was raining too, I didn't have a rain coat so I was drenched to the bone. So, I went trying to look for the car, It isn't there. I went to speak to Zoomcar support, they took 30 minutes to pick my call up. They assured me that the car is there, but it isnt. I was getting very annoyed at this point so they said they've escalated the issue to the team and then I'd get a call back in 10 minutes. 10 minutes comes and goes, I'm still wet, no car. I call them back and again wait 30 minutes. And they were getting rude to me, telling me to be patient patronizingly. I got very offended, They even cut the call. I was absolutely furious. And then an hour goes by, I call them again and finally, a new agent answered and he told me the Swift that was booked for me was still with the previous person who booked it. I was beyond upset, I had plans that had gone kaput. They compensated me by giving me a full refund and giving me a pitten 500 zoomcar credits. Overall the way they theat their customers are very bad. I was so close to going to consumer court... |
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![]() | #1738 |
Distinguished - BHPian ![]() Join Date: Apr 2007 Location: Pune
Posts: 3,003
Thanked: 2,712 Times
| ![]() Any recommendations for self drive rentals from Chandigarh for a trip to Himachal? Need a reliable vehicle in good condition, automatic. Thanks in advance! |
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![]() | #1739 | |
Newbie ![]() Join Date: Oct 2021 Location: Mumbai
Posts: 17
Thanked: 73 Times
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PS: A fun fact - In Chitkul, the temperatures hovered around -10 degrees overnight. There was a new Tata Harrier parked at the Zostel that I was staying and it was unable to start in the morning for quite some time. I feared the same for the EcoSport and expected some lost time in the morning trying to warm up the engine. The first crank and the car got ready for the day job. | |
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![]() | #1740 |
Senior - BHPian Join Date: Aug 2007 Location: BLR
Posts: 1,084
Thanked: 560 Times
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Last December I took a Zoom car from Chandigarh railway station to Manali, the only automatic I got was a Swift AMT diesel. It had close to 90k Km’s on it. AMT’s are no fun to drive on hills as AMT struggle to fine the right gears according to terrain. The car which I got had very poor headlamps and I was struggling with it after dark. My advise will be to take a car which has low miles on it as rental cars are abused by senseless drivers. |
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