![]() | #1081 |
BHPian Join Date: Feb 2014 Location: Bangalore
Posts: 146
Thanked: 109 Times
| ![]() I certainly know Zoomcar is still not operational in Kolkata. But are there any other self-drive options in Kolkata? Regards Saurav |
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![]() | #1082 |
BHPian ![]() Join Date: Jan 2011 Location: Bangalore
Posts: 377
Thanked: 346 Times
| ![]() Someone please help me with the Kerala RTO checkpost location, while going from Bangalore to Wayanad. A google placemark would be great. If not, a description to locate it should be good enough. Thanks. |
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![]() | #1083 | |
Distinguished - BHPian ![]() ![]() | ![]() Quote:
However, on checking the satellite view I am unable to confirm if the location is correct. It is anyways few hundred meters of the mentioned location. While driving from Bangalore side, you will cross a small bridge which beyond which is KL. Few KM's past this you will cross the forested section and come across an incline with a slight right turn with fields on your left and a small temple on your right. Past this you will find trucks parked beside the road for sales tax check-post. Past this you will find both RTO and Excise checkpost. It is hard to miss since they have installed barricades at Excise check-post. NB: You may get quicker replies if posting similar route specific query in Route/ Travel query threads. | |
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![]() | #1084 |
BHPian ![]() Join Date: Dec 2011 Location: Mumbai
Posts: 115
Thanked: 104 Times
| ![]() I have used Zoom four times in the last two years and every time I have faced problems. You may wonder why I have behaved like a sucker by going back to them every time, and there are two reasons. First, the booking process is convenient. Second, their insurance cover limits the users liability to Rs. 5,000/-. After the fourth bad experience last week, I thought I must share the details to make people aware of the many issues that can arise. Booking-1 Date July 2014, Place Bangalore Airport, Car Tata Safari We faced the following problems during this trip: I had asked for an airport pick up, but there was no one present at the designated time. They sent a driver with the car only after I made a call to their office. The driver picked us up and drove us to their parking location. On the way, he was speaking on the mobile while driving. I decided to keep quiet to avoid an unpleasant beginning to our holiday. At the time of booking I had asked them to provide a child seat and they had confirmed on mail that it would be provided. However, the staff at the parking had no idea about it. I decided not to pursue it because I realized that I will not get the seat anyway. We had taken the car for a trip to Mysore . On the way back one of the tires was punctured. We replaced it with the spare wheel and drove ahead. After a short distance some people stopped us on the road and pointed out that the new wheel had a severe wobble and we would probably get ourselves killed if we continued with it. We replaced the original wheel and continued after filling air. Luckily, the air lasted long enough to complete our journey with a couple of more fills. Booking -2 Date - October 2015, Place Andheri Metro Station (Mumbai), Car Honda City I had booked the car for an evening outing within Mumbai. Around 20 minutes before the pick up, I got a call from them saying that the car was not available at the given location (Andheri Metro) and I would have to pick it up at another location (Vile Parle Airport). Since the distance between the two was not much I agreed. But this was not the end of my problems. When I went to pick up the car I found that it was in pretty bad shape on the outside with dents and scratches all around. However, the interiors were clean and the damage appeared to be only cosmetic so I agreed to take the vehicle. A form was filled out which listed all the damage which existed in the car. While returning the car they pointed to some minor scratches and said that this was not listed in the form so it must have been caused by me. Now these were of such nature that although they would have been easily noticed in an otherwise scratch free car, but for a car in such bad shape it was overlooked by me for listing among the numerous other damages which were listed. I told them I am sure I have not hit the car anywhere. After much arguing they finally agreed. Booking-3 Date October 2015, Place Juhu (Mumbai), Car Mercedes CLA I had booked the car for a few hours of driving (just to experience a CLA). It was scheduled for pick up at 5 PM. Around 8:30 AM on the same day, I got a call from some local representative telling me that the car is not available at Juhu and I can pick it up from South Mumbai. Now the location was very far and it did not make any sense for me to go all the way there, so I told him that I want my booking cancelled. He said that he would call me back and hung up. After one hour there was no call from their end so I called up their support number. I had to call them three times as I got vague and contradictory responses. The summary of the conversations was that they insisted that the car will be available at the originally designated place (Juhu) so there is no need for cancellation. I asked them to confirm to me by writing on mail so I could be sure that it will not get cancelled at the last minute but they refused to commit in writing. I also wrote a mail to them describing the entire situation and asking for a confirmation but there was no reply. After a few hours I got a call from them confirming that the car is not available so the booking is cancelled. Booking-4 Date - May 2016, Place Vashi (Navi Mumbai), Car Scorpio This booking was done by my brother for a family outing. We had opted for the doorstep service to deliver the car to us in Vashi. Based on my previous experiences I knew that a cancellation from them was likely so we had made alternate arrangements with a friend for another car in case Zoom did not turn up. I was not at all surprised when they called in the morning and told us that they do not have any driver available for dropping the car and we have to pick it up ourselves from Kharghar. We ended up cancelling the booking as expected. My recommendation is never to book Zoom in a situation where availability of the car is critical. Keep a back up plan ready if you are using their services. |
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![]() | #1085 |
BHPian Join Date: Apr 2014 Location: Bangalore
Posts: 38
Thanked: 11 Times
| ![]() Hi , I am planning to book zoomcar(swift/figo) from Chandigarh for 5 days in july to explore himachal pradesh(kinnaur valley,shoja,mandi etc). Recently I am hearing lot of horror stories from zoomcar users on ill maintained cars. Anybody here recently hired swift/figo from chandigarh or anyidea how good/bad they are? Thanks Sayooj |
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![]() | #1086 | |
BHPian ![]() Join Date: Apr 2016 Location: Haryana
Posts: 152
Thanked: 200 Times
| ![]() Quote:
![]() I would advice Figo over Swift. Swift might be very chuckable but Figo has faint chances of being less-abused in this business. Since both are available at the same cost, people with a tendency to misuse other's property will pick the Swift over Figo any day. Figo is not a bad car to drive and has a better feeling steering and overall drivability (in engine terms) than the Swift. Else you can personally check out condition of the cars available before hiring one. | |
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![]() | #1087 | |
Team-BHP Support ![]() ![]() Join Date: Jul 2010 Location: Bangalore
Posts: 3,569
Thanked: 11,606 Times
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If their Bangalore cars are any indication of their overall fleet's condition, you DON'T want to be driving one of their cars where help isn't close by. Even if it is, a malfunctioning/broken down vehicle is still liable to lose you a good chunk of your vacation, ruin the mood and heavens forbid, cause a dangerous situation while in-motion. Check a few pages back for a member's review of a Ciaz with bad brakes. Making the comment as an ex-long-term Zoom Bangalore customer who has seen the fleet go from new to junk over three years. Last edited by Chetan_Rao : 2nd June 2016 at 20:51. | |
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![]() | #1088 |
BHPian Join Date: Apr 2014 Location: Bangalore
Posts: 38
Thanked: 11 Times
| ![]() Thanks for the advice.I considered swift because it is my daily drive and hence it will be easier for me to handle it.Also swift was inducted later in to their fleet as far as i know. figo seems to be the first one. Thanks for the advice. Any alternative to zoom that you can suggest? |
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![]() | #1089 | |
Team-BHP Support ![]() ![]() Join Date: Jul 2010 Location: Bangalore
Posts: 3,569
Thanked: 11,606 Times
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Myles are operational in Chandigarh, check them out. Avis is a reputed global rental brand but their self-drive option is not available in Chandigarh. I recently switched to Revv, but you can only rent it from Delhi/NCR up north, if that's viable. Good cars and decent T&C. | |
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![]() | #1090 |
BHPian ![]() Join Date: Nov 2015 Location: Delhi
Posts: 28
Thanked: 61 Times
| ![]() Guys i just returned a zoomcar and they have charged me 600rs for wheelcap which was not present and 2000rs for a minor scratch. Anything that can be done? |
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![]() | #1091 | |
BHPian ![]() Join Date: Sep 2015 Location: Navi Mumbai
Posts: 192
Thanked: 166 Times
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![]() Same for the scratch. We should be very careful and meticulous before picking up the vehicle and ensure all such issues are documented and taken care of. | |
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![]() | #1092 | |
BHPian ![]() | ![]() Quote:
Make it a practice hence forth | |
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![]() | #1093 |
Newbie ![]() Join Date: Apr 2015 Location: Kochi
Posts: 5
Thanked: 34 Times
| ![]() Seems like Zoom Car service is getting bad with time. I had taken an EcoSport while i was in Bangalore August 2015 and the experience i had was decent. The car was not clean but it was manageable and the car i got was fairly new with just 10K on the odo. This month (June 2016) i booked an A-Class and the experience was bad. I booked the car 3 weeks in advance and gave the pick-up time as June 5th 7:00 AM. the place of pick-up was around 1.5 Km from the place i stayed so i thought of walking to the place and take the car. Got up at 6:30, dressed up and walked to the place. reached the location by 7:10 and they confirmed by Name and just told "Car is not available" and to call customer care. i called up customer care asking if there are any other cars available around and they asked me to wait for 30 minutes to confirm. I was on a tight schedule and i cancelled the booking. I understand things like "Car being Un-available" is supposed to happen when you are running a car rental business. I'm just un-happy about the fact that they could have called me up to update the status rather making me go to the pick location just to know the car that i've booked is not available. it kind of spoiled the plan i had for 5th morning. Later i checked for reviews about Zoom on internet and seems like this is not just for me but a regular affair. infact i've seem similar incident in this same thread. so though of sharing my experience as well. |
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![]() | #1094 |
Senior - BHPian Join Date: Feb 2008 Location: Bangalore
Posts: 1,230
Thanked: 1,216 Times
| ![]() BHPians at Bombay, need a quick info. I am planning to travel to Bombay this Friday with family. Thought of going to Lonavala on saturday. Given that this is my first trip to Bombay, Do you suggest to book a zoom car and drive to Lonavala to enjoy the monsoon green/scenic ride or is it better to hire a cab (which costs approx Rs. 3500/- ) for sight seeing? If you suggest to book a zoom car, can you please help to name the nearest pick up location? I am planning to stay at Dadar West/Near Matunga Road Railway station. Any other useful tips/info for my first Bombay trip is appreciated! ![]() -Ravi |
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![]() | #1095 |
Senior - BHPian ![]() Join Date: Jun 2015 Location: Almaden, CA
Posts: 2,392
Thanked: 4,926 Times
| ![]() Just a question: Are these bad experiences only limited to Zoomcar or the self-drive business as a whole? I've never heard anyone praise Myles, revv etc. I've heard so many complaints about Zoomcar on this thread, I'm considering asking my uncle to use carzonrent when he comes to Bangalore next weekend. |
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