re: Zoom Car Reviews - Self Drive Rentals in India I have used Zoom four times in the last two years and every time I have faced problems.
You may wonder why I have behaved like a sucker by going back to them every time, and there are two reasons. First, the booking process is convenient. Second, their insurance cover limits the users liability to Rs. 5,000/-. After the fourth bad experience last week, I thought I must share the details to make people aware of the many issues that can arise. Booking-1
Date July 2014, Place Bangalore Airport, Car Tata Safari
We faced the following problems during this trip:
I had asked for an airport pick up, but there was no one present at the designated time. They sent a driver with the car only after I made a call to their office.
The driver picked us up and drove us to their parking location. On the way, he was speaking on the mobile while driving. I decided to keep quiet to avoid an unpleasant beginning to our holiday.
At the time of booking I had asked them to provide a child seat and they had confirmed on mail that it would be provided. However, the staff at the parking had no idea about it. I decided not to pursue it because I realized that I will not get the seat anyway.
We had taken the car for a trip to Mysore . On the way back one of the tires was punctured. We replaced it with the spare wheel and drove ahead. After a short distance some people stopped us on the road and pointed out that the new wheel had a severe wobble and we would probably get ourselves killed if we continued with it. We replaced the original wheel and continued after filling air. Luckily, the air lasted long enough to complete our journey with a couple of more fills. Booking -2
Date - October 2015, Place Andheri Metro Station (Mumbai), Car Honda City
I had booked the car for an evening outing within Mumbai. Around 20 minutes before the pick up, I got a call from them saying that the car was not available at the given location (Andheri Metro) and I would have to pick it up at another location (Vile Parle Airport). Since the distance between the two was not much I agreed. But this was not the end of my problems.
When I went to pick up the car I found that it was in pretty bad shape on the outside with dents and scratches all around. However, the interiors were clean and the damage appeared to be only cosmetic so I agreed to take the vehicle. A form was filled out which listed all the damage which existed in the car.
While returning the car they pointed to some minor scratches and said that this was not listed in the form so it must have been caused by me. Now these were of such nature that although they would have been easily noticed in an otherwise scratch free car, but for a car in such bad shape it was overlooked by me for listing among the numerous other damages which were listed. I told them I am sure I have not hit the car anywhere. After much arguing they finally agreed. Booking-3
Date October 2015, Place Juhu (Mumbai), Car Mercedes CLA
I had booked the car for a few hours of driving (just to experience a CLA). It was scheduled for pick up at 5 PM. Around 8:30 AM on the same day, I got a call from some local representative telling me that the car is not available at Juhu and I can pick it up from South Mumbai. Now the location was very far and it did not make any sense for me to go all the way there, so I told him that I want my booking cancelled. He said that he would call me back and hung up.
After one hour there was no call from their end so I called up their support number. I had to call them three times as I got vague and contradictory responses. The summary of the conversations was that they insisted that the car will be available at the originally designated place (Juhu) so there is no need for cancellation. I asked them to confirm to me by writing on mail so I could be sure that it will not get cancelled at the last minute but they refused to commit in writing. I also wrote a mail to them describing the entire situation and asking for a confirmation but there was no reply. After a few hours I got a call from them confirming that the car is not available so the booking is cancelled. Booking-4
Date - May 2016, Place Vashi (Navi Mumbai), Car Scorpio
This booking was done by my brother for a family outing. We had opted for the doorstep service to deliver the car to us in Vashi. Based on my previous experiences I knew that a cancellation from them was likely so we had made alternate arrangements with a friend for another car in case Zoom did not turn up. I was not at all surprised when they called in the morning and told us that they do not have any driver available for dropping the car and we have to pick it up ourselves from Kharghar. We ended up cancelling the booking as expected.
My recommendation is never to book Zoom in a situation where availability of the car is critical. Keep a back up plan ready if you are using their services. |