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Old 12th September 2018, 10:02   #1486
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Default Re: Zoom Car: Self Drive Rentals in India

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Originally Posted by libranof1987 View Post
Some things that come to mind...
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In case needed, shoot an email to...
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Sounds a bit like a scam, this is popular in Italy ...
Gentlemen, Thank you for your swift replies and suggestions. This is what makes being a part of the BHP community so likable and useful. I have advised my son to pay the claim, retain proof of payment and be done with it. And to credit this to the Experience Account of his ledger about the need to be more careful when picking a rental car in the future. Advised him we need to choose the battles we fight.
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Old 12th September 2018, 10:27   #1487
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Default Re: Zoom Car: Self Drive Rentals in India

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Gentlemen, Thank you for your swift replies and suggestions. This is what makes being a part of the BHP community so likable and useful. I have advised my son to pay the claim, retain proof of payment and be done with it. And to credit this to the Experience Account of his ledger about the need to be more careful when picking a rental car in the future. Advised him we need to choose the battles we fight.
But why? Was the actual reason described? Please do verify what this is for before you go ahead and make payment. Even if it is damage, these cases are reversed when you talk to the customer care. If there was any due, typically Zoomcar should settle it on site and only then take the car. I was told once by a pickup/drop guy that once the keys are handed over, there is no way the company can claim any extra dues except if it is mutually agreed at the time of pickup that there is something wrong with the car. Hence, if they took the car back without any discussion about damage or extra kms, then there is no need to pay.
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Old 12th September 2018, 10:31   #1488
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Default Re: Zoom Car: Self Drive Rentals in India

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Originally Posted by V.Narayan View Post
Gentlemen, Thank you for your swift replies and suggestions. This is what makes being a part of the BHP community so likable and useful. I have advised my son to pay the claim, retain proof of payment and be done with it. And to credit this to the Experience Account of his ledger about the need to be more careful when picking a rental car in the future. Advised him we need to choose the battles we fight.
Please don't pay unless you get a clarity on the reasons for the notice.
Write to them on social media, this will definitely attract attention and quick turnaround.
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Old 12th September 2018, 10:55   #1489
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Default Re: Zoom Car: Self Drive Rentals in India

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Originally Posted by V.Narayan View Post
Gentlemen, Thank you for your swift replies and suggestions. This is what makes being a part of the BHP community so likable and useful. I have advised my son to pay the claim, retain proof of payment and be done with it. And to credit this to the Experience Account of his ledger about the need to be more careful when picking a rental car in the future. Advised him we need to choose the battles we fight.
Agree with others on the need to first check what the payment is for. Did he or the Zoomcar rep click a video of the car before/after the rental period? That will be your smoking gun. Rs. 11800 for a day seems unusual for a routine rental.

The manner in which the fleet is managed and more importantly, driven by others (who rent the cars), I wouldn't be comfortable paying for something unless explicitly mentioned in writing.
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Old 12th September 2018, 12:42   #1490
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Default Re: Zoom Car: Self Drive Rentals in India

This is the letter. Self-driven car rentals is something I have no experience on. Thanks to all for your inputs.

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Dear P_____ Narayan,

This e-mail is with reference to the booking made by you with Zoomcar through Company's webpage/mobile app with the following details -
S.No Booking ID Car provided Start time End time Pickup point Drop off point Initial Rental Security Deposit Outstanding

It has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of ₹4852 to the company. Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (movable/immovable) or otherwise. Further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.

We therefore request you to make payment of the aforementioned outstanding amount of ₹4852 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount. Please note that in accordance with the Member Agreement displayed here , duly verified and acknowledged by you, the company is entitled to recover all costs incurred in initiation of legal proceedings.

Thanking You
For Zoomcar India Private Limited
Sd/-
Anitha Rajasekaran
Signatory Authority
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Old 12th September 2018, 13:41   #1491
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Default Re: Zoom Car: Self Drive Rentals in India

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This is the letter. Self-driven car rentals is something I have no experience on. Thanks to all for your inputs.
If there was any due, it should have been deducted through the 5K security deposit that they charge during the booking.

Also it is very difficult to decipher the charges without the information on the duration of the rental, KMs driven during hire.
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Old 12th September 2018, 21:34   #1492
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Default Re: Zoom Car: Self Drive Rentals in India

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If there was any due, it should have been deducted through the 5K security deposit that they charge during the booking.

Also it is very difficult to decipher the charges without the information on the duration of the rental, KMs driven during hire.
They dont charge the refundable deposit now. Yes in this case, if there is excess kms covered beyond the free usage limit, then they are liable to pay whatever is due.
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Old 12th September 2018, 22:02   #1493
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Default Re: Zoom Car: Self Drive Rentals in India

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.
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It has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of ₹4852 to the company.
If this is what they call billing, then it is a bad joke. How, by how much, and what exactly does Rs.4,852 represent?
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Old 12th September 2018, 22:57   #1494
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Default Re: Zoom Car: Self Drive Rentals in India

In case of excess kms, the user is supposed to be notified of the same while dropping off the car. And an invoice should be generated that you can see when you login to the website or app. An email demanding money just sounds weird.

The last time I used one of these, the excess was paid at the time of drop off itself.

Also, dont they have the credit card details that they auto charge?
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Old 13th September 2018, 06:33   #1495
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Default Re: Zoom Car: Self Drive Rentals in India

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They dont charge the refundable deposit now. Yes in this case, if there is excess kms covered beyond the free usage limit, then they are liable to pay whatever is due.
Security deposit is waived only for few customers, for new customers they still charge the deposit.
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Old 14th September 2018, 14:32   #1496
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Default Re: Zoom Car: Self Drive Rentals in India

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This is the letter. Self-driven car rentals is something I have no experience on. Thanks to all for your inputs.
I have a feeling the Odometer reading at the end of the trip was not updated properly, because of which the delayed bill has been received.

I would suggest asking for a detailed bill again to confirm, and pay the due amount.
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