![]() | #3466 | |
BHPian ![]() Join Date: Jul 2019 Location: Gurugram/HP-23
Posts: 35
Thanked: 103 Times
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I have already purchased another FASTag from PayTM mall last week and can see FASTag account created in my PayTM wallet. Hoping to get it delivered in few days, the best thing with PayTM FASTag is that users no need to transfer money in FASTag account, money is auto deducted from main PayTM wallet, convenient and simple. | |
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![]() | #3467 |
Newbie Join Date: Jul 2019 Location: GJ06, UP81
Posts: 20
Thanked: 109 Times
| ![]() I have purchased a new Hector which has fastag already installed. I am now wondering that how can I login into my fastag account to add money in the wallet. ![]() |
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![]() | #3468 |
Distinguished - BHPian ![]() ![]() Join Date: Nov 2007 Location: Belur/Bangalore
Posts: 6,559
Thanked: 21,866 Times
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![]() | #3469 |
Distinguished - BHPian ![]() ![]() Join Date: Nov 2007 Location: Belur/Bangalore
Posts: 6,559
Thanked: 21,866 Times
| ![]() This might help those who want to procure a Fastag by picking up that phone and dialing directly to these agents: ![]() Contact Person: Kiran Contact Numbers : 70222-88161 & 97437-57011 I am not sure which Bank they belong to but these are prominently displayed both at NBTL Plaza (Parle Factory) as well as Devihalli Plaza (Towards Hassan after Nelamangala). Last edited by paragsachania : 29th July 2019 at 12:03. |
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![]() | #3470 | |
BHPian Join Date: Apr 2010 Location: Mumbai
Posts: 653
Thanked: 770 Times
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Update: I had to raise another complaint on the ICICI's web account, and after few days I saw their response that new tag will be created, and few more days found new Tag delivered. In my web account I saw Rs.100 (incl tax) deducted for issuance of new tag. Later I also added more money to this (new) tag - it was successful. Not tested the tag yet, even yet to affix it. Query: I have installed the film on windshield, do I need to cut a small portion to stick this tag ? I had read that some films have magnetic particles which interfere the reading of tag by the reader. Please guide. regards, Pranav | |
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![]() | #3471 | |
Senior - BHPian ![]() Join Date: Jan 2008 Location: Bangalore
Posts: 1,077
Thanked: 1,855 Times
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Typically film is not installed in the Frit ( the black dots around the windshield. ) There is a thick portion behind the rearview mirror Stick it on that- works perfectly in my Jazz You might want to trial it with scotch tape before peeling the adhesive backing on the tag | |
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![]() | #3472 | |
BHPian ![]() | ![]() Quote:
I can help get a fastag without any hassles very quickly. Interested can PM me. Mods: Please delete if this is against the forum rules. | |
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![]() | #3473 | |
BHPian Join Date: Jul 2019 Location: Bangalore
Posts: 47
Thanked: 32 Times
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![]() | #3474 | |||||
Distinguished - BHPian ![]() ![]() | ![]() Quote:
If the dealer gives another, simply don't recharge anything, destroy the tag and get another of your choice (account data is another matter). Quote:
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It is an unwanted risk to the seller and as a seller, It is best to deactivate the tag Quote:
1. Add a new tag to my account quicker and with less documentation 2. Close the account and create a new account...more time and documentation. At that time, I chose option 1. So a new tag was added to the same account. I thought I could transfer all the balance from the old car's tag to new car's tag. But it had a condition that during transfer, I had leave a minimum balance of 100 (deduction at toll gates can go below 100). So I kept that 100 rupees in the old tag as it is. to be safe, I marked the old tag as "LOST" in the fastag account. This year, the ICICI account page was updated and customers could raise a ticket for queries. Using this ticket process, I was successful in getting even that 100 rupees refunded. I'll explain the process below (I was told about this process by the customer care executive)
In 2 days, the account shows ans automated acknowledgement like below ![]() In some days, (they mention 21 days but mine too ~45days) the process was completed. The tag account was closed, and the refund was credited through IMPS to my bank account. ![]() ![]() Now when I login to my fastag account, it shows 1 closed and 2 active tags with the balance in the closed tag as 0.00 ![]() Quote:
You can see from the below screen shot, cashback for the usage in Apr'18 and May'18 was provided in May'19 and Jun'19 respectively. However, cashback for the usage in Nov'18, Dec'18 and Jan'19 was provided in Mar'19 and Apr'19. ![]() Last edited by hemanth.anand : 30th July 2019 at 11:53. | |||||
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![]() | #3475 | |
BHPian ![]() Join Date: May 2019 Location: Gurgaon
Posts: 75
Thanked: 238 Times
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It takes a few months to get the cashback. I had last paid toll through Fastag on 13th December, 2018. I received the cashback on 18th March, 2019. I have a PayTM Fastag, don't know the time taken for other providers. Last edited by DaptChatterjee : 30th July 2019 at 11:54. | |
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![]() | #3476 |
BHPian Join Date: Aug 2013 Location: Chennai
Posts: 100
Thanked: 117 Times
| ![]() I have noticed this happening multiple times. I do regular trips past the Paranur toll plaza (first toll plaza on NH45 from Chennai before Chengalpet) and back within the same day. While i am supposed to be debited Rs 60 for the onward journey and the differential amount of Rs 30 for the return journey(for a total of Rs 90 for a same-day return toll ticket), Paranur plaza alone regularly debits Rs 60 both ways. I am cheated of Rs 30 for every trip I make. This is the third time I think this is happening. I don't want to pay cash for obvious reasons and this kind of a practise is defeating the very purpose of digitization. I think this is a scam being perpetrated by this particular toll plaza assuming someone will not come back and complain for a mere Rs 30. Well, I just did ! Have complained to ICICI Fastag customer care and they have in turn raised this with the vendor. Waiting to see what happens. Anybody else face same issue at this plaza/anywhere? Last edited by HighwayBuddha : 30th July 2019 at 16:03. |
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![]() | #3477 |
Distinguished - BHPian ![]() ![]() Join Date: Nov 2007 Location: Belur/Bangalore
Posts: 6,559
Thanked: 21,866 Times
| ![]() In Bangalore, this was common for the KIAL toll Plaza at Devahanalli (Airport). It has happened to me once as well. But raise a dispute with ICICI with relevant details like transaction ID etc. and they will refund the amount in a week's time. |
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![]() | #3478 |
BHPian ![]() Join Date: Dec 2006 Location: Mumbai
Posts: 36
Thanked: 8 Times
| ![]() Hi, For all those who say that ICICI is the best vendor for Fastag, I would like to share my experience. I had purchased a new car in oct 2018 and it came fitted with an ICICI Bank fastag. I followed the instructions in their mailer and was able to get onto the portal. I was even able to correct the mistake made by my dealer who uploaded the VIN where the registration number was to go. However the dealer had applied the sticker really poorly; 10" from the top of the windscreen, and at an angle. I tried to relocate the sticker in order to accommodate a dash cam, and unsurprisingly, it came off damaged. This is when the fun started. I tried to raised a request for replacement on the helpline. they told me that I should mark the tag "lost". so I did so and asked for a replacement. For 3 months, I was told that they are shipping it to reach in 7-8 working days. somewhere, I just got tired of following up. After the "Fastag compulsory from Dec 1" news broke, I realised that I would need this for my other older cars as well and again followed up with ICICI Bank. this time I was told that no complaint had been made before and they took a service request and shared that number with me (Actually I insisted). Again, it was 7-8 working days for delivery. 8 working days later, I called again, to be told that it would reach in 2 days. Today, when those 2 days also expired, I called again, to be told that it would reach by the end of the week. at this point, understandably there was limited trust in the commitment so I insisted that I be connected to a Supervisor. After a 10min hold, I was told that since I had marked the tag lost; I would now need to close the tag as in could not be replaced. This is remarkable as it is strange; as I cannot understand, which other circumstances I would need a replacement. Obviously there was no explanation. Exasperated, since I was told to mark the tag as lost on the website by the call centre person itself; I asked for a closure and refund. So now to get a refund, I need to submit a Self letter (can someone explain what that means-- EDIT - I can see from post #3474 what the self letter would look like); my PAN Card details and a cancelled cheque. after which a month later my money may arrive. I don't know if anyone can top this from an experience perspective. How is the tag replacement process at other vendors. and is there anyway of getting the tag replaced at ICICI at all? Has anyone managed? should I simply apply for my other cars from HDFC Bank or are they even worse? Any insight would be welcome Last edited by kdp : 31st July 2019 at 13:47. Reason: clarity |
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![]() | #3479 | |
BHPian ![]() Join Date: Dec 2006 Location: Mumbai
Posts: 36
Thanked: 8 Times
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thanks | |
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![]() | #3480 |
Senior - BHPian ![]() Join Date: Nov 2009 Location: Bangalore
Posts: 1,716
Thanked: 1,917 Times
| ![]() I ordered a new Fastag(label only) from Amazon, still not able to link my bank account with the tag. |
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