![]() | #5311 |
BHPian ![]() Join Date: Oct 2017 Location: Bangalore
Posts: 60
Thanked: 638 Times
| ![]() BHPians, I have a very weird issue with my ICICI Fastag. Basically, I have been using one tag since the time I have got this car (March 2019), but since the last few months, my tag kept saying it's "blacklisted" every time I tried crossing a toll even though I had sufficient balance which is more than the minimum threshold at any given attempt to cross the toll, a few weeks ago, I got furious and stopped at one of the toll plaza's office to actually find out what's happening, their simple explanation was "your tag must be damaged and hence this issue" since I had already passed the plaza, I thought I would check once with ICICI and then replace if necessary. Later when I contacted ICICI customer care, they said there is no issue with the tag and if there was physical damage with the tag, then it wouldn't read at all (say invalid) and they confirmed that my balance is INR 1010.86 so it's not blacklisted as well. I even logged-in to their portal and as the customer care person said, I could only find one tag issued for my car and it said the tag is active. I later thought maybe a one-time server issue and it wouldn't be a hassle next time. Now, I again happened to face the same problem at the same toll, this time I actually decided to not pass the toll unless they fix the issue, I literally ensured that those toll office people stepped out to fix my issue, what has actually happened is that my Fastag is linked to apparently two IDs', even I have no clue on how such things happen, so the first Tag-ID which is recognized by the tag-reader is "blacklisted" and the second Tag-ID is perfectly working fine. So what actually happens is, when I drive towards the tag reader at the toll, the first ID is read and their system shows it as "blacklisted" they got to click 'ok' and then the second ID is read for transaction processing. The difference between the two IDs is actually just one character. ID-1: 3416XXXX203*A*8972XXXX5EC0 ID-2: 3416XXXX203*2*8972XXXX5EC0 I have faced no issues from March 2019 (from the time of using this car) to March 2020 (Covid Lockdown), This issue first occurred sometime during October 2020, I paid by cash once and passed, later onwards every time I have to log-in to my Fastag account and show them I have sufficient balance and my tag is active and they let me pass the toll after putting out strong stand but the problem is if I don't do this then I will have to either make a U-turn and shift to Cash Lane(Which technically is not possible due to pile of cars that would have queued up) or end up paying double of the Toll charge if I insist on paying by cash. How do I fix this and also what could be the problem? |
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![]() | #5312 | |
Newbie Join Date: Dec 2019 Location: Roaming in KA
Posts: 20
Thanked: 41 Times
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This is probably the single reason I recommend anyone to pick-up Paytm over others. | |
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![]() | #5313 | |
BHPian ![]() Join Date: Sep 2010 Location: Gurgaon
Posts: 823
Thanked: 989 Times
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Rachit | |
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![]() | #5314 |
Senior - BHPian Join Date: Sep 2008 Location: DL9C
Posts: 2,985
Thanked: 3,748 Times
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![]() | #5315 | |
Distinguished - BHPian ![]() ![]() Join Date: Oct 2009 Location: Namma Bengaluru
Posts: 6,360
Thanked: 7,585 Times
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![]() Also, it seems like something happened at ICICI in the back end systems during the lockdown so do get in touch with them to see if they have any audit logs on the updates/changes. Last edited by NPV : 1st December 2020 at 22:02. | |
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![]() | #5316 | |
BHPian | ![]() Quote:
I guess this is acknowledgement that fastag is unreliable and technology does not always work, so keep another prepaid card with you ![]() Anyways options is good for customers, what would happen, if i get prepaid card for Car and use for Lorry.. Last edited by shamanth : 2nd December 2020 at 12:00. | |
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![]() | #5317 |
Distinguished - BHPian ![]() ![]() Join Date: Nov 2007 Location: Belur/Bangalore
Posts: 6,362
Thanked: 20,582 Times
| ![]() I missed responding to this query since I posted screenshot of ICICI's FASTag App for Android. However, iOS user audioholic who also happens to use ICICI FASTag for one of this cars confirmed that there is no equivalent app from ICICI for iOS users. |
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![]() | #5318 |
BHPian Join Date: Nov 2020 Location: HYD/JED/DXB
Posts: 35
Thanked: 64 Times
| ![]() Ordered Paytm fastag yesterday at 11:11am using its app. It was delivered by 10am today. ![]() It was sent from a place called Kompally in Hyderabad. I am delighted with their lightning speed of delivery. Last edited by GTO : 4th December 2020 at 06:59. Reason: Typo |
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![]() | #5319 | |
BHPian ![]() Join Date: Apr 2010 Location: Bangalore
Posts: 921
Thanked: 1,134 Times
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I explored their website with my login and somehow never have been able to locate the tab or link that provided such an output. | |
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![]() | #5320 | |
Distinguished - BHPian ![]() ![]() Join Date: Nov 2007 Location: Belur/Bangalore
Posts: 6,362
Thanked: 20,582 Times
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You can then see all that you want in the PDF statement including Lane ID and Transaction reference number too!! Last edited by paragsachania : 3rd December 2020 at 22:22. | |
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![]() | #5321 |
Senior - BHPian ![]() Join Date: Jan 2010 Location: Bangalore
Posts: 1,641
Thanked: 926 Times
| ![]() Is the minimum balance Rs.300 or Rs. 150 ? I always run into issues at the Nelamangala Toll Plaza and it was no different yesterday. I had a Paytm Wallet Balance of Rs 201 when I tried to pass the toll and had to pay (double) by cash as the toll operator said the tag is blacklisted for low balance. However, I didn't see the status change to 'blacklisted' after the tag was read. I also got a message for deduction of toll from my wallet this morning, despite having paid in cash and have raised a dispute. I've now set up automatic top-up of Paytm wallet to avoid such a scenario in future but would like to know if the minimum balance is 300 or 150 as I didn't have any problems crossing a few tolls when my wallet balance was lesser than 300. |
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![]() | #5322 | |||
BHPian ![]() Join Date: Oct 2017 Location: Bangalore
Posts: 60
Thanked: 638 Times
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![]() And also, just to make it simpler, this is the ONLY Fastag that I have from ICICI and also the only tag that's linked to this particular mobile number, so that eliminates the possible mixup of data as well. Coming to the part where the reader can recognise two IDs, as mentioned in my previous post, you can observe that first, the reader reads a particular ID and it says that it's "Blacklisted" Later the toll booth person has to click "Ok" and sometimes, immediately the reader catches the 2nd ID or if it doesn't then I have to barely move my car by a few inches and the 2nd ID will be read, also there was one time where the particular system had to go back to the main page/home page and then when reader scanned the Fastag, the correct ID was read immediately. Further to this, during the process to identify the problem they made me drive in the opposite direction to cross the toll booth, in that particular instance, the reader caught the right Tag ID on the first go itself. In total, I had to drive my car across the toll both for 5 times in 3 different lanes during 2 separate days, all this exercise was done in the same Toll Plaza Quote:
But now, I feel when such things can happen, ICICI should also be able to correct such issues at their backend instead of changing the tag itself. Also, the other issue is when I log in to my ICICI Fastag account, I'm unable to see my Tag ID, this way I would've known which ID is the wrong one. Is there a possibility or place on the physical tag where the ID is printed ? | |||
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![]() | #5323 | ||
BHPian Join Date: Apr 2013 Location: Mumbai
Posts: 60
Thanked: 50 Times
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![]() Here you can also see the ID associated with your tag. Hope that helps. | ||
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![]() | #5324 |
BHPian Join Date: Jul 2015 Location: Mumbai
Posts: 98
Thanked: 179 Times
| ![]() Is anyone using Karur Vysya Bank (KVB) Fastag? Don't know why reputed brands like Skoda tie up with such crappy providers for providing the initial tag. Their web portal is down half of the time and no other way to recharge. On my way from Goa I paid for the Vashi toll in cash of Rs. 40 (though I was in the FASTAG lane) but I got an SMS later saying the amount was deducted from the Tag as well. It is not a big amount but wanted to familiarise myself with the dispute process in case of a bigger amount in the future. There is no direct option I could find in the portal. |
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![]() | #5325 | |
BHPian ![]() Join Date: Jan 2016 Location: Bengaluru
Posts: 769
Thanked: 1,400 Times
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Last few times, I have just recharged wallet with required toll amount and did not face problem in passing via toll gate when Paytm wallet balance was less than Rs. 300. Last edited by airbus : 4th December 2020 at 20:32. | |
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