[RM Motorsports]

The Maharashtra Cabinet has finally come out with a government resolution (GR) on the Aggregator Cabs Policy 2025.

Under the policy, if the driver cancels a ride, then INR 100 or 10% (whatever is lesser) of the fare would be credited in the user’s account, it says. On the other hand, if a passenger cancels a trip without a valid reason, a penalty of 5% of the fare or INR 50 (whichever is lower) will be imposed and credited to the driver’s account.

It also states that the cab aggregator cannot charge more than 1.5 times higher than the standard fee in the name of surge fee. To ensure fair competition for metered taxis, the cab companies can not offer discounts more than 25% during non-peak traffic times.

In line with the Maharashtra Electric Vehicle Policy 2025, aggregators are encouraged to gradually incorporate EVs into their fleets.

As per the resolution, aggregators must be registered under the Companies Act, 1956 or 2013, the Cooperative Societies Act, 1912, or Limited Liability Partnership Act, 2008. It also mandates cab aggregators running app-based taxis to have a physical office in Maharashtra.

https://www.youtube.com/watch?v=cc3B59DHwOw

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Originally Posted by RM Motorsports

The Maharashtra Cabinet has finally come out with a government resolution (GR) on the Aggregator Cabs Policy 2025.

Under the policy, if the driver cancels a ride, then INR 100 or 10% (whatever is lesser) of the fare would be credited in the user’s account, it says. On the other hand, if a passenger cancels a trip without a valid reason, a penalty of 5% of the fare or INR 50 (whichever is lower) will be imposed and credited to the driver’s account.

It also states that the cab aggregator cannot charge more than 1.5 times higher than the standard fee in the name of surge fee. To ensure fair competition for metered taxis, the cab companies can not offer discounts more than 25% during non-peak traffic times.

Too lame a penalty for both the parties. Uber and Ola also have cancellation penalties but that doesn't deter the drivers at all.

And the price band of 75% to 150% of the standard fee also doesn't serve much purpose. Whenever Uber or Ola shows drastically reduced price (say afternoon hours) none of the drivers is willing to accept the rides at such low prices. So, in due course the aggregator revises the prices upwards every time you do a refresh.

By the way what is the max surge that people here have seen in the recent times?