My '22 Tiger 900 GT had crossed 293xx kms and was due for a service as I had hit the 12 month service interval. My trips on the bike had reduced in the past few months due to increased car drives as well as my tyres almost at end of life, making me more cautious to avoid long trips until I can replace the set of tyres. What this meant was I was just short of the 30K kms service interval limit.
Khivraj Triumph has opened up a new service centre in ECR Chennai, along with the existing service centre at Mount road near Gemini Flyover. This meant a re-shuffle of some known folks amongst the service centres, so I wasnt sure whom to reach out for a service booking. Managed to get the numbers from the Khivraj sales folks and got an appointment.
My list of items for the 30K service was as below:
1. Oil, oil filter, air filter - Pretty standard given its a once year thing
2. Rear brake pads - as it was at the limit and bite was minimal, so had to be changed
3. Coolant replacement - as per service booklet, its at 3 years irrespective of mileage. In my case I was short of the 3 year mark by 6 months, but since the coolant was also no longer the bright pink/orange shade it once was, I decided to get it changed
4. Replace front fork oils if needed, lubricate headstock / headstock bearing if needed.
5. Standard chain tightening, front sprocket cleaning, chain clean & lube
6. Remove sump guard (I've the SW Motech sump guard which is huge) and clean the under belly during bike wash.
Dropped the bike off on the 24th Oct and got it back at the end of 25th evening.
Observations from the service billing:
1. Khivraj has started adding numerous misc charges on the bills - I have not seen any of them in my previous 3 major services (1K, 10K, 20K services).
2. For example, water wash is now 500 rupees (never charged before, wash is still average at best), a random consumables charge of 200 rupees was added (not something done before, I guess this is for the random bits & bobs they use).
3. For coolant replacement, I was charged for 3L of coolant, although the bike needs only 2.25L. On asking for the remaining coolant back, was shown about ~100ml in the bottle and was told the extra was used with the radiator flush (I did not buy this story at all).
4. I was charged 550+tax for a radiator flush as well - Amazon lists similar Wurth product at 400 odd. Just an observation.
5. I was charged Rs. 200+tax for a 5.5g packet of Wurth brake paste - basically for the sliding parts of the pads. This same product lists at roughly ~100 rupees online. This is an expensive premium being charged and I'm honestly not sure if they have used the product on the brake pads too (will give them the benefit of the doubt)
6. I was charged ~Rs.1000+tax (roughly 2.2 units of labour, ~30 mins of time), for what is 4-6 bolts to be removed and put back again. Seemed priced atrociously and it sounds even worse given the coolant replacement was charged at only 1 unit of labour (15 mins of time). Pretty sure a coolant flush & replacement will take more time than the sump guard fitment.
7. Fork oil replacement and head stock greasing was not done, stating it is not needed. Could be deferred for a later date.
8. Front sprocket cleaning was missed until I pointed it out & then was done satisfactorily. Bike also threw a check engine warning after it was pulled out of the dealership. It was again taken back inside, scanned and given back to me. Probable cause: The water wash made the sensors go wonky.
You can see the bill below and a photo of the coolant bottle I given back (I left the bottle at the service centre as it was not useful). I was however returned an engine oil bottle with about ~800 ml remaining.
Overall, I'd say my recent service experiences makes me feel that Triumph service costs are just going up with no equivalent increase in perceived value or service quality. This has certainly gotten worse with the Bajaj partnership for sure.
Hope this info helps others!