Re: Houston, we have a situation! Roadbuster - my Kawazaki Z800 - is coming in Rant Update :
Quite some time since I have added anything here. Time to get a quick update going !
Well, I firmly believe, life flows sinusoidally, with clear crests and troughs ! And a trough has been hit. It is like when you are walking along a lovely beach with a crimson sunset and a teal horizon, when suddenly you are struck by a falling coconut and then you lose your sense and fall into a glut of animal faeces, only to shortly realize that a Pelican has decided to do its morning task on you while a red crab decided to break the monotony by cracking a couple of nuts, not the coconut;sadly !
More germane to this forum, about the crest bit of the Roadbuster, which is less than one tenths of the worry of the crest I have talked about !
Roadbuster has done another 1000 odd kilometres since. On the lesser side, one must say. Her life blood, the battery, developed an issue. No one knows how and why ! She refused to crank right in the middle of a, traffic congested, fly over in Bangalore. I had to push start her. I do not know how I managed to gather the power required to do so but I did it !
I immediately reported this to the infamous Khivraj service centre on Kasturba road. The 'guy' came in to my office. Verified, with his multimeter, that the battery, though it showed correct voltage then, had to be replaced with a red led ! The histrionics starts from here.
1. I was asked to drop the battery so that they could charge it and that might solve the issue. They did so for 2 days. Told it was back green and should work fine again.
2. 2 weeks since and I had to push start her again. Luckily, this time it was in my garage and the slope came to my rescue.
3. I take her to the SS in the next weekend. They check some parameters and take photos and tell me that they would send that over to their 'head' in Pune. Once he verifies
the data and sends his approval, I could get the new battery. They promise me it will be done that day, keep me waiting till evening and continue with their baloney.
At around 5, after wasting my entire day, the 'guy' lets me know that Mr 'head' is on vacation and nothing can move till he is back. I controlled my anger and returned.
4. Mr 'head' responds to the testing that the 'guy' did only on next Tuesday. I give a piece of my mind and the 'guy' comes in to check more readings that Mr 'head' had
suggested. They take and leave and tell me that they will let me know once they are ready for replacement ! We are approaching 2 months from the date of conception of
the problem at this point of time.
5. Mr 'Head' takes another week to come up with his next response, to do further testing!!! To verify if the stator coil is fine or no ! This is when I lost my patience and vented
out all the 'good' things I had accumulated, while managing with a semi dead battery, while pushing her to start a grand total of 4 times though all 3 next times happened
in my garage !
6. I talk in detail and decide to book my 2nd servicing as I had crossed 6000 on the ODO a few weeks before the 6 month time frame ! I revisit the SS, a 4th time. More tests
done and, what they call, servicing done, the 'guy' sends his reports to Mr 'head' in Pune once again and awaits response. Nothing. Not picking up either of his phones
either. I was ready chastise these gentleman at this point of time. With other customers around, the 'guy' decided to make a run to his 'GM' and returned after an hour or
so with the news that he would change the battery at that point of time and Mr 'Head' will be tackled later appropriately for his king like behaviour ! I come back with a
serviced and a, once more, fully alive after more than 2 months - Roadbuster !
It is almost unfathomable that there is no person in Bangalore who can approve warranties and one has to depend on 1 person, in Pune, who does not have an iota of sense of how to deal with customers or the bare minimum professional ethics !!! It is just me who knows how mentally tiring those moments were when you were about to crank her up and did not know whether she will start or no, dreaded moments in traffic lights and I conceded to not switching off the engine at lights !
Well, just like the succulent red cherry on the sumptuous cake, I had the first puncture on the rear, while I was on my way to the service centre for the second service, which was plugged in. Around half a dozen other little pins were found that could not do the ultimate damage. And the cream on top of the cherry, while pushing her at the fuel pump with a slight shoulder pain, she fell. This would not happen if a layer of the kevlar grip patch of my right glove did not give way right at that moment, after almost 2 years. Even then, I could have stopped it from falling, had my shoulder been fine but I did not have the strength had to lay her down slowly, on her right. The good fellas at the Shell immediately came to the rescue. No damages luckily. She rested on the number plate, which bent at the edge, which did not allow the exhaust to touch the ground. The frame sliders worked perfect too. Just a bit of garnishing then, the pressure wash at the service centre peeled a little bit of the '800' sticker ! Oh ! the plate for the heavenly cake ! Still to get the bill for the last service that will include the details of the new battery as well. No response yet. 7 days delayed already !
Kudos ! Till later with better things, hopefully !
Last edited by Sojogator : 28th September 2015 at 23:00.
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