Re: Suzuki GSX-1000 and GSX-1000F launched in India I have a friend who owns a Hayabusa. From the day his warranty expired his support needs are met by a mechanic (more like a hobbyist) from biking circle. He procures most of the required parts through aliexpress (critical ones from more reputed US or Euro sources) and hands them over to his guy for installation.
I have had several discussions with him regarding the quality concerns of this method as I am royally afraid of servicing a Superbike with Chinese parts and hobby technicians.
He said two things. One, in most cases the "so to speak" authorized representatives also procure duplicate parts from china and sell them at original pricing. Second, they have no real clue about how to do anything more than oil change on these bikes. The technicians are paid pretty much at the same level as any other technician in commuter bike service. There is no selection method, IQ filtering or any evaluation for that matter to identify technicians who could graduate to Superbikes. The parent companies rarely organize any meaningful technical training for these technicians. Sometimes they organize video conferences, but the academically underprivileged technicians don't really get much help from those.
So in the end, parts are sourced from a known source and are installed by someone who is capable of following YouTube instructionals. This works out to be a most reliable method if the buyer can be his own mechanic or can find a good friend.
A prospective buyer needs to keep this in mind.
As of now, Ducati, Harley Davidson, Triumph and Kawasaki have started operating exclusive Superbike sales and service lines. While some of the aforementioned concerns remain true for these brands as well, still there is a glimmer of hope. At least these brands have understood that a dedicated operation is needed and is worthy of investment. One can hope that they will build up in the right direction.
Yamaha, Honda and Suzuki are still very reluctant to invest in proper dealerships and service stations. At my level, I can only speak to the dealers and they have absolutely no conviction that the Superbike class has any commercial future in India. I cannot say what the brands think, but I am sure that not much encouragement is flowing down from their side.
Suzuki has started assembling an iconic bike like the Busa in India to focus on volumes and make the pricing affordable. It totally beats me whenthey do not recruit even one dealer in Mumbai who could keep a new Hayabusa for display. The nearest thing to a test ride one can get on Hayabusa in Mumbai is pleading for a pillion ride on a bike owned by dealership owner's friend, this will happen (if and when it happens) at a time and place of dealer's choosing.
A moment of silence is deserved by the GSX S1000 too. The GSX S1000 could easily become the best seller in the +/- 15 Lacs bracket. Given its tractability, comfortable seating, liter class madness and a truly remarkable engine, this could become every Sunday Rider's wet dream, but won't.
Could it get any sadder? |