Paid for Z800, but no bike! Kawasaki uncooperative. EDIT: Bikes delivered (page 11)

hiren.mistry · 18th October 2016, 16:41

So finally this saga is drawing to a close. Congratulations of the new owners, hope they have received a sweetened deal for their troubles.
And well done to IKM. This will go a long way for Brand Kawasaki.

Cheers

IronH4WK · 18th October 2016, 16:52

Wow! This is indeed good news, for the owners as well as for IKM. Will go a long way in keeping bran loyalty.

Next bike - Kawasaki much?

finneyp · 18th October 2016, 20:09

Great to hear this! Finally, sense prevailed at Kawasaki India!

Congrats to the new owners, who went through a harrowing experience! Enjoy the ride!

Samarth 619 · 18th October 2016, 20:30

Thank God all went well for the owners, and the trust on Kawasaki goes on...

But what will happen to the guy who took away the demo ZX14R? I guess he will keep his demo bike only, isn't it?

Motormania · 19th October 2016, 07:56

Is IKM bearing the total cost of the motorcycles being delivered to the customers? Because that's how it is being made to look.
Most of these customers had paid just the booking amount with the rogue dealer I guess.

anshumandun · 19th October 2016, 09:08

What a relief for these 13 customers! Kudos to Kawasaki for taking this action. I think that online press, tbhp and social media played a significant role in convincing Kawasaki that this is the way to go if they want to keep selling in the Indian market.

The customers do look like a happy lot

Paid for Z800, but no bike! Kawasaki uncooperative. EDIT: Bikes delivered (page 11)-kawasakidealerdeliveries_1.jpg

Paid for Z800, but no bike! Kawasaki uncooperative. EDIT: Bikes delivered (page 11)-kawasakisuperbikedeliveries_2.jpg

Source

Mods, the post title can be edited accordingly now.

Quote:

Originally Posted by Motormania

Most of these customers had paid just the booking amount with the rogue dealer I guess.

Most, if not all, had paid the full amount for the bikes. For many, even their EMIs from banks had started. You will find this information in the first few pages of this post.

Gildarts · 19th October 2016, 14:37

http://overdrive.in/news/india-kawas...nk-palm-beach/

Read the news in Overdrive. Happy to see things settled.

navin_v8 · 19th October 2016, 17:56

Better late than sorry. I believe the rising number of posts on a prestigious forum like TeamBHP along with other social media reached the bosses at Kawasaki Japan headquarters. After the cheating done by SNK followed by debacle done by IKM, this news comes as a positive for Kawasaki enthusiasts like me. Well done Kawasaki!

All is well that ends well.

drive_angry · 19th October 2016, 20:36

http://www.oncars.in/bike-news/kawas...alership/12503

Source: Oncars India

It took a little longer than expected but I am really glad that the things are finally settled. I guess their smile says it all. Congratulations!

One:1 · 19th October 2016, 22:40

What a relief to all the owners. It would have felt like a mountain was lifted off their shoulders . Great to see Kawasaki taking action albeit a bit too late . well, better late than never. Congrats to all the owners . Ride safe.

Hope karma takes its toll on snk palm beach and those responsible

loki · 19th October 2016, 23:52

Finally! What an ordeal. Phew. Good job IKM - finally they manned up and did the correct thing. It wasn't just the 13 unfortunate folks who were taking a hit in the process - it was brand Kawasaki as well.

Like the rest of the folks are saying - Better late than never. IKM should tighten dealer enrolment protocols. And hopefully other manufacturers learn from this and there isn't a repeat of this scam (or any other) anytime soon

pratap.pratu · 19th October 2016, 23:56

i like this move from IKM, but again questions raise on will they promise
1. Indian customers will be treated more seriously going forward ?
2. Improve turn around time

Hope Kawasaki had addressed these things specifically to put back trust and make a commitment to Indian market.

Nevertheless, am happy the customers got their bikes.

Turbotechnixx · 21st October 2016, 13:52

A few hundred phone calls, tens of visits to the lawyers office, numerous visits to the showroom, endless thoughts, sleepless nights, months of mental trauma and agony is what it took to get the Japanese Giant to have a dialogue with us and deliver. We thank each and every one who took the efforts to help us in every possible way all the way from giving suggestions to giving us insights to getting us connected with the right people.

Most Important - Our special thanks to Team-BHP - Aditya Nadkarni and his team for hearing us out and ensuring that this thread goes viral. It was only after this thread that India Kawasaki Motors acknowledged publicly that there was an issue in their system and that they would try to resolve it. This thread got the ball rolling in the right direction.

Full story

We also thank all those people who took the time to sign the petitions for us on change.org and who gave . Very well done boys!!! Respect to you all!!! We feel so well loved.

Happysmiles · 21st October 2016, 16:21

Glad to hear that the problem has been finally resolved, just in time for the riding season.

For a biker, a day without his bike is painful, and to be conned and deprived of your dream bike is mental agony.

Happy days are here again. Only if Kawasaki had responded earlier.
All is well that ends well.
Ride safe.👍

Vignesh_N/A · 21st October 2016, 16:58

I was glad to see the photos of people along with their bikes being circulated on social sites. Although Kawasaki did the right thing, it is sort of disappointing to note that it takes so much effort to force a manufacturer into action. IMO Kawasaki could have been handled far more efficiently at the very first instance of outbreak.
I shudder to think what would have happened if the post hasn't gone viral.

18th October 2016, 16:41	#166
hiren.mistry Senior - BHPian Join Date: Mar 2009 Location: Bombay, London Posts: 1,240 Thanked: 996 Times	Re: Paid for Z800, but no bike! Kawasaki uncooperative, says "we haven't received money from our dea So finally this saga is drawing to a close. Congratulations of the new owners, hope they have received a sweetened deal for their troubles. And well done to IKM. This will go a long way for Brand Kawasaki. Cheers
	(1) Thanks

18th October 2016, 16:52	#167
IronH4WK Senior - BHPian Join Date: Dec 2009 Location: Bangalore Posts: 3,468 Thanked: 4,148 Times	Wow! This is indeed good news, for the owners as well as for IKM. Will go a long way in keeping bran loyalty. Next bike - Kawasaki much?
	() Thanks

18th October 2016, 20:09	#168
finneyp Senior - BHPian Join Date: Dec 2005 Location: Bangalore Posts: 2,716 Thanked: 319 Times View My Garage	Re: Paid for Z800, but no bike! Kawasaki uncooperative, says "we haven't received money from our dea Great to hear this! Finally, sense prevailed at Kawasaki India! Congrats to the new owners, who went through a harrowing experience! Enjoy the ride!
	() Thanks

18th October 2016, 20:30	#169
Samarth 619 BHPian Join Date: Sep 2016 Location: Ajmer Posts: 239 Thanked: 703 Times	Re: Paid for Z800, but no bike! Kawasaki uncooperative, says "we haven't received money from our dea Thank God all went well for the owners, and the trust on Kawasaki goes on... But what will happen to the guy who took away the demo ZX14R? I guess he will keep his demo bike only, isn't it?
	() Thanks

19th October 2016, 07:56	#170
Motormania BHPian Join Date: Sep 2011 Location: Roaming! Posts: 234 Thanked: 126 Times	Is IKM bearing the total cost of the motorcycles being delivered to the customers? Because that's how it is being made to look. Most of these customers had paid just the booking amount with the rogue dealer I guess.
	() Thanks

19th October 2016, 14:37	#172
Gildarts BHPian Join Date: Feb 2016 Location: Tiruchirappalli Posts: 106 Thanked: 273 Times	Re: Paid for Z800, but no bike! Kawasaki uncooperative. EDIT: Bikes delivered (page 11) http://overdrive.in/news/india-kawas...nk-palm-beach/ Read the news in Overdrive. Happy to see things settled.
	() Thanks

19th October 2016, 17:56	#173
navin_v8 Senior - BHPian Join Date: Aug 2008 Location: Bombay Posts: 1,242 Thanked: 1,685 Times	Re: Paid for Z800, but no bike! Kawasaki uncooperative. EDIT: Bikes delivered (page 11) Better late than sorry. I believe the rising number of posts on a prestigious forum like TeamBHP along with other social media reached the bosses at Kawasaki Japan headquarters. After the cheating done by SNK followed by debacle done by IKM, this news comes as a positive for Kawasaki enthusiasts like me. Well done Kawasaki! All is well that ends well.
	() Thanks

19th October 2016, 20:36	#174
drive_angry BHPian Join Date: Jul 2016 Location: CH04-HR26-MH12 Posts: 275 Thanked: 328 Times	Re: Paid for Z800, but no bike! Kawasaki uncooperative. EDIT: Bikes delivered (page 11) http://www.oncars.in/bike-news/kawas...alership/12503 Source: Oncars India It took a little longer than expected but I am really glad that the things are finally settled. I guess their smile says it all. Congratulations!
	() Thanks

19th October 2016, 22:40	#175
One:1 BHPian Join Date: Apr 2016 Location: Chennai Posts: 101 Thanked: 200 Times	Re: Paid for Z800, but no bike! Kawasaki uncooperative. EDIT: Bikes delivered (page 11) What a relief to all the owners. It would have felt like a mountain was lifted off their shoulders . Great to see Kawasaki taking action albeit a bit too late . well, better late than never. Congrats to all the owners . Ride safe. Hope karma takes its toll on snk palm beach and those responsible
	() Thanks

19th October 2016, 23:52	#176
loki BHPian Join Date: Apr 2007 Location: Bangalore Posts: 305 Thanked: 802 Times	Re: Paid for Z800, but no bike! Kawasaki uncooperative. EDIT: Bikes delivered (page 11) Finally! What an ordeal. Phew. Good job IKM - finally they manned up and did the correct thing. It wasn't just the 13 unfortunate folks who were taking a hit in the process - it was brand Kawasaki as well. Like the rest of the folks are saying - Better late than never. IKM should tighten dealer enrolment protocols. And hopefully other manufacturers learn from this and there isn't a repeat of this scam (or any other) anytime soon
	() Thanks

19th October 2016, 23:56	#177
pratap.pratu BHPian Join Date: Jan 2013 Location: Bangalore Posts: 113 Thanked: 41 Times	Re: Paid for Z800, but no bike! Kawasaki uncooperative. EDIT: Bikes delivered (page 11) i like this move from IKM, but again questions raise on will they promise 1. Indian customers will be treated more seriously going forward ? 2. Improve turn around time Hope Kawasaki had addressed these things specifically to put back trust and make a commitment to Indian market. Nevertheless, am happy the customers got their bikes.
	() Thanks

21st October 2016, 13:52	#178
Turbotechnixx BHPian Join Date: Aug 2016 Location: Mumbai Posts: 29 Thanked: 154 Times	A big thank you to Team-BHP! A few hundred phone calls, tens of visits to the lawyers office, numerous visits to the showroom, endless thoughts, sleepless nights, months of mental trauma and agony is what it took to get the Japanese Giant to have a dialogue with us and deliver. We thank each and every one who took the efforts to help us in every possible way all the way from giving suggestions to giving us insights to getting us connected with the right people. Most Important - Our special thanks to Team-BHP - Aditya Nadkarni and his team for hearing us out and ensuring that this thread goes viral. It was only after this thread that India Kawasaki Motors acknowledged publicly that there was an issue in their system and that they would try to resolve it. This thread got the ball rolling in the right direction. Full story We also thank all those people who took the time to sign the petitions for us on change.org and who gave . Very well done boys!!! Respect to you all!!! We feel so well loved. Last edited by Samurai : 21st October 2016 at 22:37. Reason: added link to the full story
	(27) Thanks

21st October 2016, 16:21	#179
Happysmiles BHPian Join Date: Mar 2014 Location: pune Posts: 151 Thanked: 260 Times	Glad to hear that the problem has been finally resolved, just in time for the riding season. For a biker, a day without his bike is painful, and to be conned and deprived of your dream bike is mental agony. Happy days are here again. Only if Kawasaki had responded earlier. All is well that ends well. Ride safe.👍
	() Thanks

21st October 2016, 16:58	#180
Vignesh_N/A BHPian Join Date: Jun 2016 Location: HSR/MAS Posts: 186 Thanked: 294 Times View My Garage	Re: A big thank you to Team-BHP! I was glad to see the photos of people along with their bikes being circulated on social sites. Although Kawasaki did the right thing, it is sort of disappointing to note that it takes so much effort to force a manufacturer into action. IMO Kawasaki could have been handled far more efficiently at the very first instance of outbreak. I shudder to think what would have happened if the post hasn't gone viral.
	() Thanks