re: Renault Duster: Water leakage on the floor carpet. EDIT, now Solved! Further UPDATE on Leakage problem: Quote:
Originally Posted by Neil Roy Oh Boy,
My heart really goes out to you. My take is that either someone down the production line has messed up big time when he assembled the scuttle panel area or there is a defective component involved. Probably a newbie or yours might have been the first lot when people from training itself might have got it wrong. That was what lead to my A/c condensation leakage. Best solution is complete removal, replace and refit.Ask them for a complete replacement of all plastic components involved in and around the scuttle panel area. Maybe a vendor might have slipped in a wrong/defective/R&D based component.
And last of all, get your entire floor mat section, (this includes the floor mat, thermocol insulation etc) replaced. None of the "keeping it to dry" excuse from the dealer/manufacturer.
Dont allow them to use your duster as a guinea pig for their R & D. Renault has this obnoxious habit of trouble shooting on a stage by stage basis, meaning that they will first try refit and only then replace. Small problem here is the wastage of your time and increase in your anxiety level when the fix does not work. Be firm in your decision and dont be swayed by their mumbo jumbo. REPLACE AND REFIT AT THE SAME TIME. | Quote:
Originally Posted by VeyronSuperSprt This is a problem ...common in ... the Ambassador. ... designed in 1947. To have the same problems in 2013 is something else altogether.
Such shoddy quality on so many cars can only mean one of the following - either Renault hasn't done it's homework or the quality department is on a permanent holiday or someone is making a lot of money in the purchase department.
Renault calls us "The Unstoppable Indian" - they will probably now find out what that name really means. | Quote:
Originally Posted by acroback Pretty sure someone is making a lot of money in Renault.
Unfortunately we did not had a choice and Duster fits requirements perfectly minus QC.
.....
PS:- I received a checklist from Dealer in mail. It mentions what needs to be changed or serviced at each recurring service interval. Good, finally something positive from the French. |
Thanks Neil. Just back from Coimbatore Renault. The engineer from the plant had opened up the scuttle panel area and identified the problem. It means the technician in the service center has not been trained properly
There is a rubber ring with a one way valve designed to open when water accumulates in the two sides of the scuttle panel. At first they said it was defective but I thought the leaflet of the so called valve was too thick for a little water to push open sufficiently. I also showed them the loose beading. I got a call a little while back from Mr. Mahesh (Area Mgr, After sales). He said the issue was traced to assembly line failure (would you believe it?). They have worked it out and tested the vehicle by continuously spraying water for 10 minutes!! They are cleaning the carpets and replacing the beading as soon as spares can be lifted from the plant.. They have raised a VOR form for that!!
He had no answer when I asked him if the same 'assembly line failure' happened in one of the cars they dispatched to UK! I'm also left wondering about the competence of the technicians in the Coimbatore Service Center!
Anyway, he has said that the problem has been resolved but wants me to verify it for myself. I'll be getting the car back on Monday. I'll update about the progress after that.
Last edited by woodcrawler : 4th January 2013 at 18:54.
Reason: To add a sentence
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