One of the things that impressed him most was the bill he was handed—$235, the price at that time for the two new carburetors. There was no charge for the five days of bench testing, the labor of several highly trained men or for the 22% increase in engine output. When Francis insisted that he must treat the crew to a modest feast they refused, saying that they had only done their job. Finally he resorted to the ruse of claiming that it was his birthday, making refusal un-genteel and therefore unthinkable.
This anecdote illustrates a few of the factors that underlie Weber's remarkable success: an exceptional knowledge and an enthusiasm for racing; placing a value on racing experience that is independent of cost; all-out service to the customer. These attitudes and policies had been fixed by the founder decades before.
Last edited by GTO : 10th August 2015 at 12:07.
Reason: Including a small excerpt :)
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