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Originally Posted by GTO Thread moved from the Assembly Line to Technical Stuff. Thanks for sharing!
Steering box, coolant pump, idler roller....sure are a lot of replacements for a car that's not even touched 40,000 kms . What's even more shocking is the dealership being unresponsive to you.
Start communicating with Audi (the company). Talk ONLY to them. They MUST get your car fixed and give you additional warranty coverage as a goodwill measure. |
Thanks GTO for the support,
Seriously fed up of Audi, what's more shocking is the service history. If you look carefully you can see that my car went to service station when the odometer reading was 32689. And according to them its when the steering failed first. The second episode according to them happened at 38755. They are manipulating odometer readings in their records, just to be on safer side.
The truth is, they had called in our car at 32689 Kms telling there is some emergency software update, which should be done in less than a week. But when I went there, they changed some belt telling it belongs to some defective batch.
Anyway, in service history it should have been
32689- software update
38755- steering failure
39098- second time steering failure
But 39098 is not shown in records. Am sure they are trying to prove that steering failure didn't happen in such quick succession.
The first attached picture above is a screenshot of an excel file, which I procured from dealer, it shows the real Km readings.
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Originally Posted by me_sid Plus 1 to GTO. Its useless to communicate with a non responsive dealer. The communication should be directly with Audi India only. Have had a harrowing experience of engine failure in my one and half year old XUV, but the case was beautifully handled by Mahindra Team, including the dealer. But primarily the communication was with M&M, with dealer in loop.
Going by the brand image, am sure Audi will take notice of this. Steering malfunction is a serious problem, and thank god that everyone is safe. Coming back, if you find that discussions are not satisfactory, refer your case to consumer forum, as a last resort.
Food for thought, what would Audi have done, had this been in USA or Europe? |
Thanks me_sid ,
I had communicated with Audi India who responded back the next day, telling they had communicated with the dealer and my issue will be solved immediately. Its been 2 months now
.
It was a terrible experience sid, to have your family next to you and you know you hardly have any control over the vehicle.
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Originally Posted by coolboy007 This is a disgusting attitude by your dealer and you should cease all communications with him, directly talk to Audi India and work out on the issue, demand an extended warranty package for all this trouble.
There are too many part replacements for a car that has only done 40,000 kms, not even providing a loaner car is atrocious. VAG need to work on their service support, VW/Skoda are pathetic but had better hopes from Audi.
Reading such threads and from my own VW experience, i am glad that VAG is slapped with such huge fines and they got caught cheating, should bring them back to earth. |
Exactly coolboy007, Too many part replacement and umpteen number of workshop visits.
Only since I requested for a loaner car they didn't immediately connect the laptop and cancel the error code to turn off the warning light. I don't know which customer took their courtesy vehicle for two months. Guess its regular with Audi India. Lets see how Audi is going to compensate for all the trouble I had.
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Originally Posted by Tanveer_2558 Thats bad, Just 40k On the ODO and such problems, Thats scary! People expect better service backup after buying such luxury car's but unfortunately thats not the reality. Glad you and your family is safe, Please do keep us posted regarding this.
Exactly my thoughts |
Sure Tanveer, will keep you all updated. More than better service back up, people expect a safer car. There is no point boasting about so many safety features, when you don't know, "when not to" turn off The power steering.
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Originally Posted by aneezan Hey althaaf, echo your words and thoughts. You are dealing with VW, that too in India. Steering lock must have been a horrific experience for you and your family.
My Polo is at the VW workshop as well, for the Check Engine Warning. Not once, but for the 6th time in the past 5 months.
I have escalated to VW directly, but I don't think it will make much of an impact on how they deal with customers. |
Same here, I never expected Audi to be this irresponsible for an issue that was already known to them.
The whole Audi family is least bothered about the customer once the sale is finalized.
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Originally Posted by TheARUN The primary problem with premium cars is that they are so complicated to repair that you have to send them to the Dealer every-time, and put up with the tantrums of the Dealer.
There are a lot of people whom I know who can easily afford premium cars but still stick to the high end models of Maruti and Hyundai because they cannot afford to be let down due to lack of reliability
The time delay in your case can also be directly attributed to the complexity of the machinery. I would not be surprised if the Dealers have to fly down experts to diagnose a problem and those experts have a 'waiting period' of their own
My recommendation to someone buying a premium car would be, don't take it out of the city. Its such a shame, to be driving on the expressway keeping your fingers crossed that nothing goes wrong with your premium ride |
Thanks TheARUN,
Guess Audi should be used only inside a closed/ restricted area! May not be true for all Audi's out there, but for me its not worth the risk.
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Originally Posted by Altocumulus I think Overdrive or Autocar or What Car has a section on these problems. Don't remember which one. Reach out to them. They contact the company for you. Additionally they pen down the entire episode and publish it. Companies generally do not ignore the publication houses. |
Sure Altocumulus,
Will try that too now. Thanks for the suggestion.
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Originally Posted by batterylow I think one needs to be an Autocar subscriber to utilize that feature. |
Yes batterylow, one needs to subscribe their magazine. But I guess, its worth the subscription if the problem is solved nicely
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Originally Posted by daretodream Hi Altaaf
I tweeted your post to Audi India and Audi.
They assumed that I am the owner and asked me to write email to customer.first@audi.in with contact number.
P.S. I didn't want to hijack the issue - just wanted ensure to get the eye-balls of the Audi Team.
Please see the snapshot below My Tweet below: And Audi's response below that Attachment 1434650 Audi India's Response: Attachment 1434651
Do Keep us updated on their response!
I sincerely hope and wish that Audi resolves the issues and leaves you with a smile on your face! |
Thanks a lot daretodream,
I had contacted them 2 months back regarding this, and that's when they assured me that, they have entrusted the dealer to solve the matter. Unfortunately the dealer is still busy finding a courtesy car. My problem is not getting a courtesy car, but a proper guarantee/ permanent solution. I have suffered enough already for purchasing a car from Audi.
Once again thanks a lot for sharing the issue on social media's as well.