A] I experienced a strange issue with my Crysta on two different occasions. When sudden braking at moderate high speeds ( ~ 80KMPH), I heard a strange sound from the driver side brakes. It was as if there are no brake pads present and the metal holding the pads is directly rubbing against the disc. It does slow down the vehicle as expected, but this strange sound got me worried. This is only when I do sudden/panic braking, but otherwise they function normally B] Was returning back from Hyd on 14th night and encountered a deep pothole on Bangalore ORR. It was just at the exit of Kalyan Nagar underpass with no lighting at all. Even though I was doing low speeds, I couldn't avoid it as I noticed it at the last minute and both the passenger side front and rear tyres went over it. Immediately noticed the vehicle was pulling to the left and stopped by the side. Both the tyres have gone flat as there is a small cut on the side walls. |
I faced another issue after driving about 500Kms. I noticed a vibration from somewhere in front which appeared to be from dashboard and occurred always when vehicle slowed down to just below 1000 rpm with no relation to road quality. It was becoming somewhat noticeable day by day and especially when the engine gets so silent when u slow down. I called dealership regarding this and what I appreciate is they asked me to get the vehicle, patiently sat with me when I test drove few kms with service technician and service advisor and demonstrated the problem. They agreed there was a vibration. Retrospectively I now appreciate they didn't argue it wasn't there or claim Toyota has very high standards of quality or anything like that. Nor did I lose patience because it wasn't going to help anyone. I just told them politely that everything else about the vehicle was amazing except this minor niggle. There was a small problem indeed and I knew it wouldn't affect the vehicle seriously. My concern was about them needing to open the dashboard. Fortunately problem was localised to the Cowl plate (Im no expert in vehicles but I do know how to google things). They said it was loosely fitted and they changed something there. My worry was something else. If it was loose that means someone at Toyota Innova assembly line hadn’t done his job perfectly. I expected better quality control from a company like Toyota. But anyway issue is solved and I have rated quality of the job 10/10 during their feedback call as response was prompt and identification of problem was done and solved quickly. However this is my first new car among 4 in last 11 years that had to go back to service so soon after delivery because of a manufacturing defect however small it is. |
A] On Toyota Genuine Accessory: I am hugely disappointed with toyota's rear bumper protector which is an add on accessory which I had purchased with the car. It costs about ₹10899. This rear guard is very good looking and is made of plastic. Yesterday a tata ace came and hit the rear of the car when I was stuck in a signal. The guard broke in one small impact. I had the aluminium one in my old Innova which lasted a good 7 years after getting so many hits. This one didn't even go for 7 days. This looks fancy but is not a protector at all. I would recommend anyone going for a rear bumper protector to go for the aluminium one rather than the fancy plastic one. The aluminium one is about half the price at about ₹5500. B] I was driving my Crysta 2.8 Z last evening and suddenly after going through a small pothole , the left rear wheel burst. I spoke to Toyota service and they told me that they have been advised by Toyota to change the 17 inch wheels on the Z trims with 16 inches and which will be done as a replacement by the company. Apparently a lot of customers have complained of the same problem. |
It's been more than three months and close to the service time of 5000 kms in my 2.4 Gx, and I have an unusual problem. I have had experiences in sitting in Innovas that have run thousands of kms, but my rather new car gives out weird rattling noises whenever they go over a rough patch of road. Blessed with 'holes' of both kinds on the streets of Mumbai, the pot-holes seem to have unnerved the Innova to a large extent. Needless to say, I don't like this one bit. I had a similar observance in during my test drive, but that was just a test drive vehicle. I need to know if others here have had similar issues as mine. I plan to have it checked during my upcoming service interval, however fearing very less can be done about it. |
A] Brake Judder There is one issue I faced with the Crysta while i did the Tvm - Blore - Tvm trip. As everyone who has the Crysta knows this vehicle will reach silly speeds in no time and it is really really easy maintaining those speeds as the engine is at just 2200RPM while cruising at 140KPH. Braking from very high speeds the vehicle feels very confident and the bite is strong. The problem is as the brake discs heat up after couple of high speed braking events I get a judder on the steering wheel each time i brake from above 120KPH. This is ONLY after the brake discs heat up, because after a 30 minute break there is no judder on the steering wheel while braking from higher speeds. But AGAIN once the brake heats up the judder returns. There is no judder if i am not applying the brakes. I am at a loss explaining this to Toyota service here, i told them the problem, we took a test drive but the roads does not allow to replicate the problem. In short: 1) No steering judder when not braking 2) No steering judder when braking from upto 120KPH 3) No steering judder when braking for first couple times from higher speeds. 4) Judder increases gradually as number of braking instances increase from higher speeds for slowing down. 5) Judder ceases when brakes are cooled down like while taking a 30min food stop. 6) Judder returns when brakes are hot again. So brake discs are becoming warped when being hot? I.e., brake discs are expanding unevenly while hot? B] Bad day! Front windshield cracked by a stone while on the highway today. Im not sure whether the glass is partial thickness, but it sure doesnt look durable enough in the light of my recent experience. C] New issue to report on my Crysta AT. The PRND lights on the dashboard does not work neither does the reverse lights. When the transmission is put into R there is a slight delay in engagement and it engages roughly with a jerk. Otherwise there is no other issue in D mode and while driving. D]misaligned steering wheel. Next day after delivery. It was late last evening to correct it when i noticed it. Not what i wanted to do the first thing after taking delivery Vehicle is good. I like it. |
I have done 860 kms on the new Crysta and gave it for first service, I noticed a thumping noise with vibration while starting the engine in the last few days and so immediately gave the car for first service. The technician says the noise is from the engine mounting, and assured that it will get rectified its not a concern area. Looks like it needs more torquing or tightening. Surpeised though to hear this and how it escaped Toyota's attention. |
I had given my Crysta for the 5k service (update on the ownership thread) and thought a quick warning is in order. Please check if the driver side power window button cluster auto lowers AND raises all the windows (Obviously applicable only to Vx & above). In mine, the front passenger window would not come up auto. The SA told that it is a known problem and a lot of warranty claims have been filed on that. |
Did close to 650 kms today and arrived at my destination but not without drama ! The rear left tyre messed up and had a massive cut and crack on it. I was driving and my driver was sitting next to me and I could feel something was wrong and I stopped in few seconds. No damage to the alloy. However the tyre is not useable to say the least. I spoke to Toyota about this and they have asked me to bring it to their showroom on Monday when I get first service done. |
Mine has a slightly misalinged steering wheel as well as a pull to the left if I let go of the steering on a flat surface. |
Hi Not sure if this is the right thread for this query or the ICE one is, but here goes: I have my iPod connected to the car all the time. The problem is, whenever I start the car after longish break (5-8 hours), the ICE does not 'see' the iPod for 5-10 minutes. Does not seem to be a charge issue - there is at least 50% charge in the iPod when it does start playing. Also, it does not play the 'current song' after reviving. Does not matter if you hit pause/play multiple times. If you go forward on the playlist, it plays the next song but if you try to come back to the song that was playing when you last stopped it does not find it. It is not an iPod issue as the same iPod works just fine on my Duster. And both my iPods have this issue on the Crysta. Any clues/ opinions on what is happening? How do we fix it? Methinks that the Crysta needs a minimum of 50% charge in the ipod to recognize it & that is why the charge is 50% when it starts playing. |
Moral of the story is no car is perfect. Its more important to me how a company responds when it realises that it has delivered a new vehicle in less than perfect condition - whether it refuses to confess that there is a problem or whether it acknowledges and tries to rectify that problem at the earliest |
Originally Posted by Sankar
(Post 4086051)
As I was just leaving the Service Center after booking a slot on Monday for detailed inspection both the CEL and ! lit up on the console. I called CRM and he got the vehicle in for checkup. The light did not pop up earlier so now with the error logged in the ECU they can do the diagnosis. The vehicle is with them now. Preliminary diagnosis based on the error code points to transmission range switch as mentioned in the threads below. |
Toyota = Quality. Innova for 25 lakhs? We'll lap them up. Toyota knows quality is what drives it and has various campaigns around the alphabet 'Q' (Q service, Q promise etc.). |
Originally Posted by mints21
(Post 4086224)
However, my idea to write a comprehensive ownership review received a major set back when I personally encountered issues with my car and then read many posts by members complaining about one thing or the other like misaligned tyres, brake rotor issues, engine malfunction light glowing abruptly to name a few. |
Originally Posted by PrideRed
(Post 4087999)
My 2 cents on Toyota's reliability:Earlier Toyota's, be it Innova, Fortuner, Etios were bare basic with limited set of features. This led Toyota to focus more on basics, which has probably helped the reliability. With the current crop of cars(Which is feature loaded), It is clear that Toyota is no different from other manufacturers. |
Originally Posted by mints21
(Post 4086224)
I would first start with the issues faced by me, After two months of buying the car and with less than 1800kms on the Odometer the AC of my car stopped cooling. The problem was identified as gas leakage and the car was returned to me after refilling the AC gas with a remark "Vehicle is under observation at Toyota Kirloskar Motors (TKM)". Two months later we were on our way to Jaipur and we noticed that the cooling of the AC is gradually decreasing and its not reaching the optimum level. We immediately took the car to "OM Toyota" the only authorised Toyota dealer in Jaipur. They diagnosed the problem as "Gas Leakage" and discussed this issue with Toyota. The car was returned to us after refilling the AC gas. The car was then again sent back for comprehensive check up as this incident has really left us shocked and our trust on the reliability of Innova was shaken. After examining the following parts were replaced under warranty; 1. Evaporator Sub Assembly R&R 2. Oil Compressor 3. Valve extension 4. O-Ring 5. Gas Refilling Its been a fortnight now that these items were replaced but I am not sure if they won't come up again. |
Originally Posted by mints21
(Post 4086224)
Apart from the above, I would like to mention that there is no doubt that the service centres of Toyota are world class in customer handling. Even in Jaipur, we were made to feel comfortable and the technical Head Amarjeet Singh went all out to ensure that we are at ease and offered us the best in class service experience. Having dealt with Maruti, Hyundai, Mahindra, Honda, Mercedes, I would rate my service experience with Toyota the best among all of them. |
Originally Posted by mints21
(Post 4086224)
5. Shankar A] Brake Judder B] Bad day! Front windshield cracked by a stone while on the highway today. Im not sure whether the glass is partial thickness, but it sure doesnt look durable enough in the light of my recent experience. C] New issue to report on my Crysta AT. The PRND lights on the dashboard does not work neither does the reverse lights. When the transmission is put into R there is a slight delay in engagement and it engages roughly with a jerk. Otherwise there is no other issue in D mode and while driving. D]misaligned steering wheel. Next day after delivery. It was late last evening to correct it when i noticed it. |
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