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Originally Posted by amalji All cars undergo a shower test after manufacturing. This should have been caught there! |
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Originally Posted by swiftnfurious After coming across numerous Crystas d
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so would pass off in the shower test! |
I will surely ask the GM Service about this.If it was a manufacturing defect then it should surely be detected during a shower test as the water was flowing like hell.
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Originally Posted by Axe77 I'm curious why so many all new Innovas are already on the second hand market in less than a year. A quick Mumbai search also showed as many as 8 innovas for sale. This was never the case with the old Innova. |
The same happened with the Rexton when the buyers discovered the niggles in it and the leak explains everything.
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Originally Posted by nkrishnap Did your Crysta have a windshield replacement? If not, then I am surprised that this went unnoticed, as this would have got wet even with a wash. |
No, it was not replaced since we bought it. The car was washed almost everyday and even during the first service of the car but this issue never occured.
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Originally Posted by GTO Shreyas, sorry to see that. Moving your post to a new thread. |
Thanks for doing so, I too wanted to create a thread but thought that it would later be merged.
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Toyota's dealers are good, so your problem should be sorted soon. I have no concerns there.
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My dealer's service staff is not at all professional. Yesterday, they said that we would return your car by today evening but today they say, " we will return your car by tomorrow evening." What the Hell? After troubling me so much they want me to get even more FRUSTRATED.
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But my bigger worry is, I've never seen these kind of threads or posts on the older Innova.
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I was also a proud owner of a 2009 Innova and sold her off with 2,00,000 kms on the clock and blind faith in Toyota.
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Here's the other niggles thread on the Innova Crysta - link.
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The faith was so blind that I believed such a thread could not exist.
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On the one hand, Toyota raises the Innova's prices to incredibly high levels. On the other, reliability - which is the Innova's biggest selling point - has suffered? |
We certainly paid a 3-4 lakh premium for the qualiity which now I doubt if ever existed.
I also request you to edit your post and write "which is the Innova's only selling point" as there are many MPVs that perform better than Innova on all other points.
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Toyota cannot afford to take its eye off the ball. So damn careless. We've seen the same lapses with Honda, another stalwart of reliability.
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Their whole company stands on the pillar of reliability. Hondas were sold for practicality and decent pricing but Toyotas are only bought because they never break down. This was also the statement of Richard Hammond during the review of toyota aygo ( Top Gear Season 6 Episode 1). After all this is the company which published this advert
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Originally Posted by scorpian Seriously what is wrong with these auto manufacturers,first we see 1.6 s cross issue and now this innova.
Now what is the new buyer suppose to do? Get the car washed and checked while taking delivery?
The least they can do is at-least be super pro-active and have it resolved on high priority.
Please keep us updated. |
At least marutis are VFM but Toyotas are simply overpriced due to their reliability which is now endangered.
After being pro active they said that they will take 2 days.
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Originally Posted by Vid6639 27 lakhs for a MPV from the famed Toyota. People buy an Innova with blind trust, not even looking at competition and they pay a good 3-4 lakhs premium over other brands for this faith in reliability.
Net result is a week old car leaks water like a auto rickshaw. This is absolutely ridiculous. |
The same blind trust of which I became a victim. Completely ridiculous, I think they should remove the 'quality revolution' which they write below their logo.
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Are we supposed to accept this from Toyota? Are Toyota ok with this? Do they think they can charge a premium just because they are better than the competition in reliability and Quality.
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No, after paying 25 lakhs for a car I don't expect this but I think they are ok with this because when I posted about this on their twitter handle, they asked for my details but I was never contacted by them.
Yes they think that they can charge a premium and have been charging it for years.
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Originally Posted by noopster @Shreyas- this is terrible.
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To think that Toyota has scaled down quality standards in a vehicle this revered for its quality just makes me angry. |
I tried to escalate to Toyota management through their twitter handle. They asked for my details which were provided ASAP but they did not bother.
I haven't heard of such an issue even in the cars of my grandpa's time. This happening was a nightmare come true for me.
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Originally Posted by kpzen I think the windscreen got replaced at Dealer end due to some reason.
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Can you check any other Crysta and compare the glass (Sticker etc )? |
I think this is highly unlikely as a sticker which stated when the car was manufactured, engine number, chassis number was present on the windshield. Also, the RFID tag was present and I think it cannot be copied so soon.
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Originally Posted by KiloAlpha I highly doubt that it is the windshield leaking.
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And, given that dealers in our country are allergic to problem solving, try and make sure they do that in your presence. |
I asked him about it, he said that is the windshield issue but we will check for antenna too and there is no need to remove the roof lining as these are the only two possible entry points.
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Oh! And, please do raise this to Toyota Bharat via social media; make a stink about it.
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I tried to do so using twitter but they did not bother.
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Originally Posted by gkveda Where is the water leaking from? Is it from the wind shield OR from the frame of the video monitor?
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Pardon my ignorance, but, if possible, can you please carefully observe and specify where exactly is the water seeping in? |
It is seeping from the panel which contains the reading lights and ambient lighting. According to the SA it is seeping from the place where windshield is glued to the roof.
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Originally Posted by narendra.vw I suspect roof antenna. It's seal should be having a gap.
Even it's located at the back, water can easily flow to the front side. |
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Originally Posted by Latheesh I had faced this issue when accessory guy (Evo owned by a bhpian) installed low quality antenna on my Spark (way back in 2009). Water was seeping through the rubber mounting and leaked to the cabin through interior light.
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edit: @narendra.vw - Agree - looks like antenna is the culprit |
I asked the service advisor about it. He said that we will also check that.
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Originally Posted by vishy76 We already have a seperate niggles thread for the Crysta, and to see this new issue pop up in a brand new car, is disappointing to say the least.
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Hope your predicament comes to an end soon.
Regards,
vishy |
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Originally Posted by agambhandari These are the smallest basics of making a car in the modern age. Even fit and finish and build quality come later. So a brand llike Toyota, I would not readily believe that it is a QC defect.
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And even if it is handled well enough at the dealer level, do ask them for a plausible explanation and if not given, make sure to send a mail to Toyota asking them about this. A 20 lac rupee car with a fault as basic as this deserves an explanation. |
I checked everything before delivery but all was fine or it could be my ignorance. My car is now with the dealer and the windshield is being replaced so cannot check it.
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Originally Posted by Auto freak Oh my God! I can relate with the annoyance this issue can cause.
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This took almost 6 months of trial and error and a lot of mental annoyance! |
I think you are a very patient guy, if I were you there would already be a lawsuit running gainst FIAT India.
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Originally Posted by Ruchir031 It has to be the shakfin antenna.
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Just my two cents!!
Regards,
Shashi |
Yes, you are right I have told them to check the antenna as well because this issue would also be visible during a 5 minute car wash if it was the windshield but if it is the antenna then it would take about 15-20 minutes to enter the car and the same happened on that fateful day.
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Originally Posted by R2D2 Whoa! A car that has internal leaks within days of purchase would be a disappointment for any owner. A definite blot on Toyota's quality claims.
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The dealer will be automatically brought into the loop. |
I have already written on their twitter page but no response. Now, I would use the mail id given by you
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Originally Posted by Leoshashi It's really unfortunate to experience these issues in a brand new car.
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But before all this, make sure that you have the attention of the highest management guys at Toyota India. Don't let this be a local SVC issue.
Regards,
Shashi |
I am trying my best to escalate the issue. As mentioned earlier they have already removed the windshield but I have told them to check the antenna as well
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Originally Posted by dark.knight I've never been much of a fan of Japanese cars,
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which simply boasts (lies) of quality and shouts from the rooftops about it and yet does such things which are inexcusable to say the least.. in my eyes this is a lemon. |
But I don't think my car would be replaced, so I have to live with it even it is a lemon.
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Originally Posted by SamuraiJack From my recent car buying experience, at what ever price you pay,
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That's a great car you have buddy, at its price, go get it fixed and enjoy it. |
I think after paying a 3-4 lakh premium for quality, I don't expect to hear such a statement from a BHPian. The lambo and bugatti guy paid for speed, the rolls guy paid for luxury but I paid for QUALITY.
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Originally Posted by Ruchir031 Toyota is definitely losing it's grip like Honda has been.
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Hope your problem gets fixed asap and you get a fuss-free experience for miles to come! |
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Originally Posted by sudeep.pandya My one year old ZX rattles and some minor cracks developed on the wooden part on steering.
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My previous Hyundai sedan was rattle free for 7 years and felt tighter than Crysta. |
I am not surprised to hear this after experiencing a new age toyota myself.
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Originally Posted by pgsagar Overconfidence and complacency on part of Toyota. And why not? When people line up like sheep to buy at any price, such things are bound to happen. But, it doesn't take too long for things to go south. Honda's overconfidence has been given thumbs down. Next it is Toyota's turn. Suzuki (read Maruti) is one Japanese brand which doesn't have its head in the clouds. |
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Originally Posted by amalji yeah, inspite of ignoring the famous brake issues with the Swift Diesels,
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I was seriously researching on Crysta as my next vehicle. I have put it on hold atleast for now. Will wait and watch how Toyota resolves these problems. |
At least most of the marutis are VFM and don't command a premium just because they are reliable.
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Originally Posted by CrAzY dRiVeR Probably what he meant is that Maruti
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Either maintain prices high and offer unquestionable quality, or lower the prices and make it reasonable. Or find a balance between these extremes like Hyundai did. |
Exactly, toyota earlier provided high prices with unquestionable quality but now things have changed.
EDIT: Toyota replied this when we told them that our car is being serviced at Sunny Toyota,"Thank you for the update. Please let us know once the issue gets resolved."
I think they should at least call me and give me a possible explanation about why did the issue even occur.