Let me start by apologizing for the long post. I wanted to keep it short but I also think that it's important to document the entire history, event in detail so that it's easier for others to make sense of this query.
So about a month ago, out of nowhere my car (Celerio CNG) started jerking and stalling at lower speeds. This started right after I refilled CNG at a newly opened pump so I thought maybe this was due to filling up gas that was too rich (CNG that contains higher amount of Hydrocarbons) and the issue should auto resolve when I run out of this batch of gas and refill at my regular pump again.
However, even after multiple refills, the issue persisted and since the car was due for the 70k kms servicing, I dropped it at Vitesse Prabhadevi who are Maruti authorized and asked them to fix this.
The car was with them for a few hours when I received a call stating that the tappet valves have jammed due to wear & tear and will need to be replaced which as per them will resolve this issue. Along with the tappets, they also would need to replace the spark plugs since one of them had shorted.
Since I always service my car from them and they've earned my trust, I gave them a go ahead for the works and the car was readied by the next day afternoon. As usual, I went, paid my bill (around 8k), picked up the car and left.
I drove the car for a few hundred meters and noticed that the RPM was way too high (between 1600 & 1800) with and without the AC running at lower speeds when my foot was off the accelerator. Basically, under power the car would idle above 1600 and keep moving forward until I braked.
After braking, the engine would continue idling at 1600 and after 3-4 seconds it would drop down to 1000 and then start fluctuating between 600-1000 erratically. This would also happen each time I cranked the engine. It would go upto 1600, stay there for a few seconds and then come down and start fluctuating.
Since this was the first time I encountered the high RPM issue, I called up my service adviser and briefed him about the issue. He asked me to get the car back but I was running late already so I informed him that I would come back the next day.
The next day, I went back and showed him the problem, they took the car into the bay area and started their investigation while I waited in the lounge. A couple of hours later, they came to the conclusion that the throttle body had gone kaput and would need replacement. The car is still under warranty so they sent an email to Maruti for approval and told me that within 7 days, the new part should be available.
One week later, as promised the part arrived and I took the car back to them and after 4 hours of waiting, finally the new throttle body was replaced and the car was handed over to me. Unfortunately my usual service adviser was on leave and due to the 4 hour long wait, I was frustrated and took delivery of the car without a test drive.
Drove for a few hundred meters again, and the same issue persisted..
Since I was too tired, I simply drove back home and called my service guy the following day. He apologized for the inconvenience, asked me to come over and I did. Their TSM initially did not agree with me that there was an issue, so I asked him to accompany me on a short drive and I was able to convince him that there was indeed an issue.
To my surprise, they came back to me saying that the replacement throttle body was defective and they have ordered a new one again which will take another week to arrive. Since I had no other option, I waited for a week, then 2 weeks and then 3 weeks.
Irritated by this, I called up the customer care and they assured me that the new part will arrive the next day. They gave me an appointment and as scheduled, I went for the part replacement. Unfortunately again, my usual service adviser was on sick leave the entire week and I had to work with someone else and explain him the entire sequence of events. I waited for an hour when the service adviser came back to me and told me that they need more time to investigate this thoroughly and they asked me to give them a day.
Reluctantly, I agreed and left. I was assured that I will get an update the same day in the evening but even late afternoon the following day, I did not get any response from them and I had lost my patience by now. I called up the service manager and gave him an ultimatum that either fix the problem or I'll take the car somewhere else to be fixed. He informed me that they have looked into everything that the service manual directed them to but to no avail. He told me that they have now escalated this to Maruti itself and an engineer has been asked to come down and take a look. He also arranged a service vehicle for me to use while my car was with them under investigation.
Yesterday, I got a call from the service manager who asked me as to where have I installed the after market accessories from which included the ICE, remote locking, Phillips 100/90 headlamps with Phillips wiring harness and the fog lamps. I told them that this was all done through a local store and I've never had any issues in the car due to this.
His response, "The engineer asked us to disconnect all external accessories connected to the car, we did and viola, the RPM issue was resolved". His explanation was that the accessories are causing some sort of electrical interference which is causing the high/fluctuating RPM issue.
Now I've had multiple cars in the past which were heavily accessorized and I never had any such issues so I was not sold on this explanation. I still went ahead and drove the car with all accessories disconnected and the car was actually running smooth.
They charged me 4k for diagnosing the issue and told me to observe the car's performance over the next 10 days, after which they will generate a bill if the issue does not reoccur.
As of now, I have only reconnected the remote locking and the car is still running fine. I plan on adding one accessory back to the set-up everyday to see if the issue reappears.
Even though the issue is resolved, I am still not convinced that this was the root cause.
Has anyone here encountered such an issue in their car? Does this make any sense or are they just covering up the actual cause of the issue?
I looked up the internet, our forum and did not find anything that would back-up their claim.
@Moderators: Please move the thread to the appropriate section if this is not the right place to be posting this.
Thanks!!