Hello Team–BHP, I am writing this with a heartache. My brand new Verna diesel MT delivered on Sep 10th developed a gearbox failure on Sep 14 and is lying with the dealer since Sep 15, awaiting a new gearbox under warranty. I am sharing this with Team-BHP so that others can know about my experience, and also get suggestions from fellow members. My experience is as below. On Sep 14, I was returning home from office in the car. My new diesel Verna MT which had just done ~250 km started to go "grrr grrr" while changing the gears, though not all of them (this issue was not happening all the time). While shifting from 3rd to 4th when I was on the Eastern Express highway, the gear lever got stuck in 4th and refused to come out of that slot. I slowly managed to park to the left and tried desperately to shift to neutral. After trying for some time, I called HRA (Hyundai Roadside Assistance). After giving details including sharing the location via an SMS link sent by them, the tow truck reached in 1.5 hours. The mechanic arrived with a tow truck and upon informing him about the issue, he took the wheel, with me sitting beside him in the passenger seat. He started the car in 4th gear itself and gave it a slight tug, and the gear shifter became free and came in neutral. I took a brief test drive while he waited for me to come back and the car seemed fine. Relieved, I drove on after thanking him. After a few kms, the gear got stuck again in 4th!!! I pulled to the right side of the road as I was on the far right and had to request traffic coming from behind to drive around me as I was unable to shift to neutral. I called up the mechanic again who was now far away from my second breakdown spot. He said he can come back if needed, but he asked me to try and free the gear by moving the car in 4th a bit ahead, trying to shift to neutral at the same time. After about 5 minutes of trying, the gearbox somehow managed to come to neutral. I thanked the mechanic on the phone and reached home using just the first 3 gears. I took the car to Hyundai's service center the next day again using only 3 gears and informed them about the issue. The gear shifter got stuck in 4th at the service center itself. Quickly a job card was opened and I was told that it would take 1-2 days to file a report and once the report is done, they will act as per Hyundai’s instructions. In around 2 days’ time, I got to know that Hyundai will be replacing the entire gearbox. The new unit will arrive on the 25th and I probably will get the car post 1 or 2 days from that day. This entire experience has left a bitter taste in the mouth for me. I already had a troublesome car before which needed garage visits almost every month, and now my brand new Verna is rotting away waiting for major parts which is not expected from a new Hyundai vehicle. I have written to Hyundai’s customer care email requesting for a quick resolution, and also requested to grant me the 5th year warranty free of cost as complimentary from Hyundai for my troubles. The car already has 4 years of warranty coverage. I am yet to get any news about the same. My question to BHPians is: 1. Will the car with the new gearbox be as good as one with a factory fitted gearbox? Can I expect issues in the future related to the same? I have to face the pain of owning a brand new repaired car at just 261 kms on the odo :Frustrati:Frustrati. 2. Is asking for the 5th year warranty for free justified? I am not even sure if I would like to keep the car or sell it off. I have not even received the RC book from the RTO. Hyundai has not got back to me on the extended warranty part. Thanks all. |
1. Will the car with the new gearbox be as good as one with a factory fitted gearbox? Can I expect issues in the future related to the same? |
2. Is asking for the 5th year warranty for free justified? |
My question to BHPians is: 1. Will the car with the new gearbox be as good as one with a factory fitted gearbox? Can I expect issues in the future related to the same? |
I have to face the pain of owning a brand new repaired car at just 261 kms on the odo . |
2. Is asking for the 5th year warranty for free justified? |
Originally Posted by GTO
(Post 4464876)
Okay, seriously - what's up with the new Verna? |
1. Will the car with the new gearbox be as good as one with a factory fitted gearbox? Can I expect issues in the future related to the same? |
2. Is asking for the 5th year warranty for free justified? |
Hello, The update is as below. The car is still with Hyundai's service center. It seems the MT gearbox design for the Verna has changed at the factory. The new design was sent instead of the original one due to a system goof up. The newly arrived gearbox was not fitting perfectly due to the modification, as certain parts were not available (the technical terms were a bit unclear to me). They will be ordering a new gearbox again on Monday (8 Oct) along with the modified components. Possibly a team of Hyundai technicians may arrive to verify the current gearbox, but this is again unclear. Since I have to change 4 rail tracks to reach office, my health suffered due to the daily travel. I reluctantly have accepted a courtesy car which was promptly delivered on the very next day of the request. I had refused the same earlier as I did not want to be liable for someone's else vehicle. The said car is in good condition and has all functional features, thankfully. I had met the floor manager at the shop and have been promised an expedited process. As per my SA, the issue has been escalated to high levels at Hyundai and things are claimed to be taken at high priority. I had got a call from the Hyundai helpline and have also given my feedback on the vehicle. Upon inquiring for the 5th year warranty, I was told that they will definitely consider it, but the floor manager said that the 5th year warranty is not available for the diesel Verna. I replied that the sales guy had informed me that I can buy it within 60 days of the purchase of the vehicle and if it can be bought, then I can definitely get it FOC. He said he will look into the matter - can any BHPian confirm if they have bought the 5th year warranty on the Verna? Also, can someone confirm the change in the gearbox design from Hyundai for the Verna? All in all, more bad luck to have been sent the wrong gearbox. I can't believe my horrid misfortune. I bought the car for peace of the mind and all it has brought me is heartache and restless nights. Attached is a pic of the gearbox received by them. Thanks all. |
Originally Posted by karthi.stark
(Post 4464995)
I don't mean to be offensive here, but looking at the present circumstances, it looks like Hyundai is slowly changing form into another Skoda in disguise.:Frustrati Three horror stories and all of them around the same time period means that something is just not right with the Verna.I just hope Hyundai announces an official recall of the Verna's out there in the near future, as you don't want to lose your hard earned reputation! Also, one thing I've observed common in all the three issues so far is the fact that each issue has popped up just days after the delivery was done.This just makes me wonder if there's something wrong in Hyundai's plant! Whatever the issue may be, I hope it is solved as quickly as possible, as we just don't want another Skoda story in the market.:) Cheers, Karthi.stark |
Hello, An update and hopefully the final one. Got the car back yesterday with a brand new gearbox. So after more than a month, finally the 2nd gearbox arrived on Monday (22 Oct) and the car was delivered to me yesterday (Oct 24). It seems the earlier assurances of expedited processes were not really honored and the second gearbox took longer to arrive than the first. However, in the end, it did arrive and they managed to fit it in 2 days. A 20 km trial was taken and the car was handed over to me post that. The Service Adviser also accompanied me for a trial taken by me for around 7-10 km. I was satisfied and there was no dreaded "stuck in the 4th gear feeling" while driving the car. I again pressed for the 5th year warranty and have also written the same on the feedback form which will go directly to Hyundai, but it remains to be seen If I would actually get it. Again, got assurances from the floor manager that he will try for it. For the first gearbox fiasco, it turns out they accidentally sent a wrong gearbox of the older Verna and hence, it would not fit. So Hyundai guys themselves were not sure at first what component was sent (instead of the needed one). A goof up like this from a company which is at the No 2 position is not expected. Keeping fingers crossed. Thanks Team-BHP. |
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