BS6 Ford Freestyle won't start, problem persists despite multiple dealership visits

wheelguy · 2nd August 2020, 00:58

A BS6 Ford Freestyle's owner shares about his bad experiences with his brand new car and the service center. The car wouldn't start at times or would give low battery warning while on the run, every time the issue re-occurs, service center guys gave different reasons for the same issue.

Reasons given:

Relay problem
Software glitch
No reason given as the issue couldn't be replicated at the service center
Battery drained and replacement was done
Newly replaced battery drained again by the next day, problem identified as grounding wire

The owner lost his confidence on the car by now and is not sure that if the problem wont repeat again.

More details in the below video.

https://youtu.be/JxTiOfmQt1Q

itsashishsharma · 2nd August 2020, 03:26

Motoroctane did the right thing by escalating it like this. Ford is prompt in my experience and follow up the issue in detail with the service center. Also, once Ford comes into picture, the service center's attitude changes drastically and they put all their efforts into helping you. I hope the issue gets resolved.

rahul_jo · 2nd August 2020, 08:19

I hope it's not a lemon. More than the vehicle breaking down, what's more bothersome is how one will always feel worried about whether it is going to start again or not. Imagine being in the middle of no where, you stop to grab a bite or coffee, come back and suddenly the car refuses to start. Scary.

GTO · 2nd August 2020, 10:54

Mod Note: Thread moved to Tech Stuff. Thanks for sharing!

The Freestyle owner should read SS-Traveller's killer thread on starting issues.

SS-Traveller · 4th August 2020, 16:58

Quote:

Originally Posted by wheelguy

2nd August 2020, 03:26	#2
itsashishsharma BHPian Join Date: Sep 2012 Location: Bangalore Posts: 888 Thanked: 981 Times	Motoroctane did the right thing by escalating it like this. Ford is prompt in my experience and follow up the issue in detail with the service center. Also, once Ford comes into picture, the service center's attitude changes drastically and they put all their efforts into helping you. I hope the issue gets resolved. Last edited by itsashishsharma : 2nd August 2020 at 03:43.
	(2) Thanks

2nd August 2020, 08:19	#3
rahul_jo BHPian Join Date: Oct 2015 Location: New Delhi Posts: 190 Thanked: 457 Times	re: BS6 Ford Freestyle won't start, problem persists despite multiple dealership visits I hope it's not a lemon. More than the vehicle breaking down, what's more bothersome is how one will always feel worried about whether it is going to start again or not. Imagine being in the middle of no where, you stop to grab a bite or coffee, come back and suddenly the car refuses to start. Scary.
	(1) Thanks

2nd August 2020, 10:54	#4
GTO Team-BHP Support Join Date: Feb 2004 Location: Bombay Posts: 70,546 Thanked: 300,789 Times View My Garage	Re: BS6 Ford Freestyle won't start, problem persists despite multiple dealership visits Mod Note: Thread moved to Tech Stuff. Thanks for sharing! The Freestyle owner should read SS-Traveller's killer thread on starting issues.
	(4) Thanks