Swift Diesel - excessive engine vibration when Idle. EDIT : Solved by MUL

anandpadhye · 18th April 2007, 21:13

DieselFan,

This is amazing.
Shouldn't we congratulate Maruti for acknowledging and fixing ECU related problem without creating any fuss ?

First - they could have completely ignored saying it's a non-issue as the problem is reported intermittently on certain RPM. I have read a Skoda customer story in Pune where he finally went to Consumer court who ordered Skoda India to fix the problem or replace the car...and it was a simple suspension-related problem Skoda were not ready to accept!!!

Second - Going by the overall education level at various dealerships in India, this problem could have been easily ill-diagnosed resulting in a lot of experimentation with the car. I own a Honda City and Honda dealer sucks.

Hats off to Maruti customer service.

At least you should be happy that you own a car made by the most responsive car company in India.

By the way, you said on 28th March that you are driving Swift Diesel for last 40 days! How did you get it so early when everyone else is crying that there is huge waiting. Do you work for Maruti ???

DieselFan · 19th April 2007, 16:06

anandpadhye,

I do not work for Maruti but in a software firm here in Bangalore. I went to a dealer who had just started his dealership, took a test drive and booked this car on 10-feb and the car was delivered to me on 20-feb (Maybe first mover advantage). Very few people know about this dealership. It is Kalyani motors on Mysore Road.

Mandovi Motors JP nagar has been very responsive. I did a wise decision to go to them for first service as the kalyani folks do not yet have a service station of their own.They don't WOW the customer but they are professional enough not to ignore a genuine problem faced by the customer. I still feel Hyundai was more responsive in terms of customer feedback then Maruti. Hyundai Santro was my earlier car.

dileepd11 · 28th April 2007, 22:53

Today i received this letter from the Suzuki dealer acknowledging the ECU issue and asking me to take my car over for a proper inspection and rectification of any issues free of cost. Thus the issue is now officially confirmed but i am extremely impressed by the Maruthi customer service.

In the 2 months i owned the car i have received about 4 calls from Maruthi customer care regarding the performance of the vehicle and feedback on he purchase. I also received 3 calls from the 3 Maruthi service centers in trivandrum reminding me of the first service and 1 letter acknowledging the ECU issue and offering free checkup and rectification.

swathyd · 29th April 2007, 03:50

lucky to buy a maruti

anandpadhye · 29th April 2007, 18:04

way to go, Maruti...
Honda, are you listening ???

anandpadhye · 29th April 2007, 18:07

BTW,
Dieselfan,
How is your swift doing?

Are you happy with it?

What's the FE ?

humyum · 29th April 2007, 18:38

maruti people rock..my faith in them is increasin day by day after hearin all this

GTO · 30th April 2007, 12:53

Good on Maruti to acknowledge and fix without a fuss. Other Swift diesel owners would do well to make note of this.

esteem_lover · 30th April 2007, 12:59

Whats this with tuning the keys ? i have never heard of anything like that.

Vid6639 · 30th April 2007, 13:43

I think the new MUL keys are RFID enabled. this is done to prevent making duplicate keys. the keys need to be programmed if there is any change to the ECU. It's a bit like your office access card.

esteem_lover · 30th April 2007, 14:56

In effect, you cannot duplicate your car keys except through MASS, right ?

Vid6639 · 30th April 2007, 14:58

yup you need to order a new set from them as putting a duplicate key in the new ignition switch will immobilise the engine.

babhishek · 30th April 2007, 15:24

when you mention new maruti keys..
how NEW?

ported_head · 30th April 2007, 15:44

Quote:

Originally Posted by babhishek

when you mention new maruti keys..
how NEW?

Like, Swift D new. And I am told newer batches of Swift P too.

Jaggu · 30th April 2007, 15:48

tagged keys are planned to be introduced across all models of maruti, thats what i have heard

18th April 2007, 21:13	#16
anandpadhye Distinguished - BHPian Join Date: Apr 2007 Location: Pune Posts: 3,054 Thanked: 3,311 Times	DieselFan, This is amazing. Shouldn't we congratulate Maruti for acknowledging and fixing ECU related problem without creating any fuss ? First - they could have completely ignored saying it's a non-issue as the problem is reported intermittently on certain RPM. I have read a Skoda customer story in Pune where he finally went to Consumer court who ordered Skoda India to fix the problem or replace the car...and it was a simple suspension-related problem Skoda were not ready to accept!!! Second - Going by the overall education level at various dealerships in India, this problem could have been easily ill-diagnosed resulting in a lot of experimentation with the car. I own a Honda City and Honda dealer sucks. Hats off to Maruti customer service. At least you should be happy that you own a car made by the most responsive car company in India. By the way, you said on 28th March that you are driving Swift Diesel for last 40 days! How did you get it so early when everyone else is crying that there is huge waiting. Do you work for Maruti ???
	() Thanks

19th April 2007, 16:06	#17
DieselFan Senior - BHPian Join Date: Mar 2007 Location: Bangalore Posts: 1,584 Thanked: 259 Times	No I do not work for Maruti. anandpadhye, I do not work for Maruti but in a software firm here in Bangalore. I went to a dealer who had just started his dealership, took a test drive and booked this car on 10-feb and the car was delivered to me on 20-feb (Maybe first mover advantage). Very few people know about this dealership. It is Kalyani motors on Mysore Road. Mandovi Motors JP nagar has been very responsive. I did a wise decision to go to them for first service as the kalyani folks do not yet have a service station of their own.They don't WOW the customer but they are professional enough not to ignore a genuine problem faced by the customer. I still feel Hyundai was more responsive in terms of customer feedback then Maruti. Hyundai Santro was my earlier car.
	() Thanks

28th April 2007, 22:53	#18
dileepd11 BHPian Join Date: Mar 2006 Location: Trivandrum Posts: 26 Thanked: 0 Times	ECU Issue Acknowledged Today i received this letter from the Suzuki dealer acknowledging the ECU issue and asking me to take my car over for a proper inspection and rectification of any issues free of cost. Thus the issue is now officially confirmed but i am extremely impressed by the Maruthi customer service. In the 2 months i owned the car i have received about 4 calls from Maruthi customer care regarding the performance of the vehicle and feedback on he purchase. I also received 3 calls from the 3 Maruthi service centers in trivandrum reminding me of the first service and 1 letter acknowledging the ECU issue and offering free checkup and rectification.
	() Thanks

29th April 2007, 03:50	#19
swathyd BHPian Join Date: Mar 2007 Location: thiruvananthapuram Posts: 774 Thanked: 25 Times	lucky to buy a maruti
	() Thanks

29th April 2007, 18:04	#20
anandpadhye Distinguished - BHPian Join Date: Apr 2007 Location: Pune Posts: 3,054 Thanked: 3,311 Times	way to go, Maruti... Honda, are you listening ???
	() Thanks

29th April 2007, 18:07	#21
anandpadhye Distinguished - BHPian Join Date: Apr 2007 Location: Pune Posts: 3,054 Thanked: 3,311 Times	BTW, Dieselfan, How is your swift doing? Are you happy with it? What's the FE ?
	() Thanks

29th April 2007, 18:38	#22
humyum Senior - BHPian Join Date: Feb 2006 Location: Mumbai Posts: 2,751 Thanked: 5,424 Times	maruti people rock..my faith in them is increasin day by day after hearin all this
	() Thanks

30th April 2007, 12:53	#23
GTO Team-BHP Support Join Date: Feb 2004 Location: Bombay Posts: 70,501 Thanked: 300,604 Times View My Garage	Good on Maruti to acknowledge and fix without a fuss. Other Swift diesel owners would do well to make note of this.
	() Thanks

30th April 2007, 12:59	#24
esteem_lover Senior - BHPian Join Date: Jul 2006 Location: Madras/Py Posts: 7,556 Thanked: 502 Times View My Garage	Whats this with tuning the keys ? i have never heard of anything like that.
	() Thanks

30th April 2007, 13:43	#25
Vid6639 Team-BHP Support Join Date: Jul 2006 Location: Bangalore Posts: 17,728 Thanked: 43,463 Times View My Garage	I think the new MUL keys are RFID enabled. this is done to prevent making duplicate keys. the keys need to be programmed if there is any change to the ECU. It's a bit like your office access card.
	() Thanks

30th April 2007, 14:56	#26
esteem_lover Senior - BHPian Join Date: Jul 2006 Location: Madras/Py Posts: 7,556 Thanked: 502 Times View My Garage	In effect, you cannot duplicate your car keys except through MASS, right ?
	() Thanks

30th April 2007, 14:58	#27
Vid6639 Team-BHP Support Join Date: Jul 2006 Location: Bangalore Posts: 17,728 Thanked: 43,463 Times View My Garage	yup you need to order a new set from them as putting a duplicate key in the new ignition switch will immobilise the engine.
	() Thanks

30th April 2007, 15:24	#28
babhishek BHPian Join Date: Sep 2006 Location: KOLKATA Posts: 328 Thanked: 35 Times View My Garage	when you mention new maruti keys.. how NEW?
	() Thanks

30th April 2007, 15:48	#30
Jaggu Team-BHP Support Join Date: May 2004 Location: Bangalore Posts: 20,215 Thanked: 15,904 Times	tagged keys are planned to be introduced across all models of maruti, thats what i have heard
	() Thanks