[CrAzY dRiVeR]

Before the celebrations are over, owner with a "robust" replacement fuel pump gets stranded on the road -

Original EPC issue and fix details -



Today's issue -





Service Bill for fuel pump replacement on 4th -



Console pic -



Log from Skoda Connect app -

[porsche_guy]

Originally Posted by CrAzY dRiVeR

Before the celebrations are over, owner with a "robust" replacement fuel pump gets stranded on the road

This is seriously concerning when a global major such as Skoda isn't able to sort out a serious issue in brand new cars. If these supposedly "better" fuel pumps start failing, I think a fair amount of compensation is required and if not then the legal route must be taken by customers.

Just seeing the Kushaq properly told me that corners have really been cut but I didn't expect such grave issues at all. I don't know why Skoda hasn't issued a stop-sale order yet. Any company with even a modicum of self respect would've done it by now.

Not cool Skoda, not cool.

[Akshay6988]

Originally Posted by CrAzY dRiVeR

Before the celebrations are over, owner with a "robust" replacement fuel pump gets stranded on the road -

At this point it just seems ridiculous. Even Tata didn't face such major issues with Harrier, and I remember people were attacking Tata left, right and center for niggles like faulty ICE screen and few millimeters of panel gaps Skoda India were supposed to lead the India 2.0 plan for Volkswagen group, they seem to have totally messed it up. I wonder if Skoda would be the next OEM to exit Indian car market. All that driving dynamics, solid build isn't worth it if your car isn't running. How can this particular customer trust Skoda again and drive the same lemon car ? The CEO announced on Twitter that replacement pump is "robust", but then why it failed again? And I don't buy that fuel quality stuff they're talking about. All cars of different make are plying on the roads, don't see them breaking down. If I were to own a Kushaq, I'd sell it off ASAP and save myself from the trauma that is "German car ownership".

[shancz]

Originally Posted by audioholic

The TSI engines need minimum 95RON to work optimally and if all the tests have been done using higher octane petrol

Sorry if its a noob question but why didn't the earlier Polo 1.2TSi or the current Polo/Vento/Rapid 1.0TSi reporting this issue ? I doubt if everyone filled 95+ fuel in their cars.

I feel it is something else but again not competent to know further.
Have a feeling they're troubleshooting it via the error codes but are still away from the cause but I may be wrong, hope so too.

PS : Any chance of it related to the fuel line routing ? After some usage the lines get bent/damaged to repeatedly cause the error. Would also explain why the issue is recurring after the pump replacements. But IMO too simple to be true and they would've already checked it.

[jamminbobin]

Originally Posted by CrAzY dRiVeR

Before the celebrations are over, owner with a "robust" replacement fuel pump gets stranded on the road -

Not defending Skoda here, but doesn't look like it's the "robust" replacement. He got his replacement about a month ago — so couldn't have been the one announced a couple of days ago. Most likely, it would have been a fuel pump from the older batch itself.

[CrAzY dRiVeR]

Originally Posted by jamminbobin

Not defending Skoda here, but doesn't look like it's the "robust" replacement. He got his replacement about a month ago — so couldn't have been the one announced a couple of days ago. Most likely, it would have been a fuel pump from the older batch itself.

The invoice screenshot looks like the job card for the fuel pump replacement is dated 4th of September 2021 and the invoice was printed on 12th of September 2021.

In the original post, he says he had the issue one month back, error cleared, again to come and go for a few weeks, etc before the pump was finally replaced. Not that the pump was replaced one month back.

He has attached invoice for the first time for 22nd August as well, where it was only a code reset, not a pump replacement.

[eccentric]

Based on the occurences, it seems that driving on low fuel might be one of the culprits. Refer,'pump cavitation'. IMO, air gets sucked into the system and ruptures the internals. Also, the self priming function of the fuel pump isn't efficient enough to drive out the already trapped-in air after the fuel is refilled again.

My preventive measures for the time being would be,

1. Refuel when the needle touches the half mark
2. Turn ON the ignition. Wait until the priming of the pump is over and then proceed to start the vehicle

These breakdown stories remind me of the dog days witnessed by owners of Type 2 Superb 1.8TSI. I wish God grants Skoda the simple cleverness to design a robust fuel pump!

[jamminbobin]

Originally Posted by CrAzY dRiVeR

The invoice screenshot looks like the job card for the fuel pump replacement is dated 4th of September 2021 and the invoice was printed on 12th of September 2021.

In the original post, he says he had the issue one month back, error cleared, again to come and go for a few weeks, etc before the pump was finally replaced. Not that the pump was replaced one month back.

He has attached invoice for the first time for 22nd August as well, where it was only a code reset, not a pump replacement.

Attachment 2208865

My bad on that, sorry — the replacement happened more recently. But it still might not have been the updated part. That was announced on Sept 14/15 I believe, and my dealer tells me they're still being shipped to dealers. Rajarshi says something similar in one of his tweets.

[CrAzY dRiVeR]

Originally Posted by jamminbobin

Rajarshi says something similar in one of his tweets.

Just came to post that. Zac did reply with this same comment - so hopefully that gives Skoda the benefit of the doubt.

Though this contradicts his earlier email on 15th September 2021 (posted in the previous page) which stated that the pumps have already reached dealerships and fitted to a customers car.

[rajarshi.sarker]

MOD NOTE : Please use the EDIT or QUOTE+ (multi-quote) button instead of typing one post after another on the SAME THREAD! Thanks.

Originally Posted by CrAzY dRiVeR

The invoice screenshot looks like the job card for the fuel pump replacement is dated 4th of September 2021 and the invoice was printed on 12th of September 2021.

In the original post, he says he had the issue one month back, error cleared, again to come and go for a few weeks, etc before the pump was finally replaced. Not that the pump was replaced one month back.

He has attached invoice for the first time for 22nd August as well, where it was only a code reset, not a pump replacement.

Attachment 2208865

Thanks Moderator for sharing my post on this platform. I actually got a reply back from Zac on twittet. He has stated that they have started dispatching the new fuel pumps starting this week. So, this clearly means that I was issued a new but the same faulty fuel pump. I appreciate the prompt response by Zac on this. But if there was no resolution on this, how the Patna service center guys fixed the car with the same faulty pump. I had specifically told them that I would be driving another 6000 kms in the next 1.5 months before I reach Bangalore. And now, I am here in Kalimpong and and the nearest service center is in Kolkata which is 625 kms away.

Originally Posted by eccentric

Based on the occurences, it seems that driving on low fuel might be one of the culprits. Refer,'pump cavitation'. IMO, air gets sucked into the system and ruptures the internals. Also, the self priming function of the fuel pump isn't efficient enough to drive out the already trapped-in air after the fuel is refilled again.

My preventive measures for the time being would be,

1. Refuel when the needle touches the half mark
2. Turn ON the ignition. Wait until the priming of the pump is over and then proceed to start the vehicle

These breakdown stories remind me of the dog days witnessed by owners of Type 2 Superb 1.8TSI. I wish God grants Skoda the simple cleverness to design a robust fuel pump!

I think the above mentioned issues might not hold true.
When I encountered the issue first time, I agree that the fuel tank was almost empty. And I got the petrol filled but during that time Muzaffarpur was flooded. So, an assumption that I made was that water might have seeped into the petrol storage tanks and adulterated the fuel.

Now, when this issue has again popped up, I had filles Xtra premium and I always keep the fuel tank above half way mark. But this time, I was driving on the hills to Kalimpong and the roads are quite steep. I was continuously driving on 1st and 2nd gear.

So, right now, I am just out of reasons as to why this issue might be coming up.

Adding the screenshot of the tweet.

[Kosfactor]

@Rajarshi - Since Zac says the pumps have started to arrive only now, Does this mean whoever received the parts replaced with supposedly Robust bits already are going to be on the side of the road again?

[rajarshi.sarker]

Originally Posted by Kosfactor

@Rajarshi - Since Zac says the pumps have started to arrive only now, Does this mean whoever received the parts replaced with supposedly Robust bits already are going to be on the side of the road again?

Exactly my point KosFactor. If you don't have a resolution, don't do a dirty fix and just hand over the car. People just can't have their car towed multiple times because of the same issue when apparently they have been told that their issue has been rectified. The issue in question right now does not categorize itself as a niggle but as primary breakdown parameter.

[rajarshi.sarker]

Quick update on the issue. PPS SKODA Bengaluru, SVA Skoda Patna and Global Skoda Kolkata are leading the three pronged attack against the fuel pump issue.
Patna Service team has stated that they have fixed my car with the latest batch of fuel pumps but are investigating the issue.
PPS Skoda is highlighting my issue to the top brass so that this issue gets resolved quickly.
GLOBAL SKODA KOLKATA has initiated a RSA for me and the car is getting towed tomorrow to their service center for the fix. For that they have already reserved a new fuel pump for me and they will also investigate on the existing fuel pump that is currently installed in my car.
Today since afternoon, there are no more warning lights coming on the instrument panel but still Mr Pintu Das who is the ASM for Global Skoda advised me not to drive the car back but to get the car towed. He told me that there is a certain chance that the issue will come back and this may lead to stalling of the car. Hopefully this issue resolved soon and this conundrum around EPC ends because this issue is actually eating up sales of Kushaq.
In the past 45 days, I have driven around 4500 kms and this car is a real charmer apart from this really disturbing EPC issue.

[amvj]

It is good to hear that issues are getting sorted out. As much as Skoda and VW get the bashing, imagine if they leave the country. We will only have Indian, Korean, Japanese and Chinese cars - mostly Asian cars. Chevy, Fiat and Ford all are gone. I just don't want the Germans to go away. I am discounting Jeep, Citroen due to their out of reach pricing / weird looks.

[veyron_head]

Originally Posted by amvj

It is good to hear that issues are getting sorted out. As much as Skoda and VW get the bashing, imagine if they leave the country. We will only have Indian, Korean, Japanese and Chinese cars - mostly Asian cars. Chevy, Fiat and Ford all are gone. I just don't want the Germans to go away. I am discounting Jeep, Citroen due to their out of reach pricing / weird looks.

LOL! This is exactly the thought that came to mind as well after reading the post. Never been a fan of Skoda but am desperate to not see another multinational car maker flee India. I do hope they sort this out with a permanent fix. Happy to see Zac taking it upon himself and apologizing profusely.