Verna Trouble!

28th May 2007, 21:37

Hi Mr Sam.
Have they told you exactly what the problem was.. though.. whatever it is.. I shall still be very wary about buying a Hyundai.
Mr. Rtech.. no matter what the incident is.. freak or not.. I still think its very wrong on Hyundai's part to be so careless with their cars..
Does a PDI mean nothing?

GTO · 29th May 2007, 10:06

Its a freak incident, and just that. I think they handled the matter pretty well at the service station.

Lets stop bashing Hyundai for this; a lot of people I know were stranded on the highway in their brand new Honda Accords due to faulty fuel-pumps (remember the initial batch of new Accords?). Would we presume that Hondas are unreliable.

vivek_pinkoo · 29th May 2007, 10:23

First of all, IMHO, we should not compare fuel-pumps failure with axle. Axle failure is some thing very very serious and here people should know about the fact how it happened in a new car (just three months old) and it should not happen in future.

moralfibre · 29th May 2007, 10:41

Quote:

Originally Posted by Dillusionalist

Does a PDI mean nothing?

Failures like this cannot be pointed in PDI tests! So you mean if a bulb in a vehicle fails you would blame PDI?

@rks, how do you expect a service station to carry tools to measure tolerance levels of a failed part?

I feel Hyundai did a good job and does not deserve this bashing.

dadu · 29th May 2007, 10:55

Although a car has hundreds of moving parts and is mechanical to the core, any part can fail even on day one but a stringent QC checks can reduce the probability of these parts failing.

GTO · 29th May 2007, 11:19

Quote:

Originally Posted by vivek_pinkoo

First of all, IMHO, we should not compare fuel-pumps failure with axle. Axle failure is some thing very very serious and here people should know about the fact how it happened in a new car (just three months old) and it should not happen in future.

Why not? Both left the car stranded on the road! Also, the axle in Sams Verna was not faulty as a part.

Like I said, its a one-off incident. Undoubtedly it should NOT have happened on a new car and is very unfortunate. But these problems are not exclusive to any particular manufacturer, and most are affected by them.

shazikon · 29th May 2007, 11:29

What ever the reason..an critical part like the axle should not fail in a new car. This points directly at the quality control at the factory. This might be a faulty pin or a bolt but once again that points to quality. I guess Hyundai should be rapped and woken up for this. Who knows there might be batch of faulty pins and bolts and call for a call back of cars. ITs nothing to do with the dealership they were courteous enough to Sam. I hope Sam gets an appropriate answer from HMIL.

viper · 29th May 2007, 11:34

Guys,

I feel people have a lot of spare time on hand and have nothing better to do than attack companies at the drop of a pin. They make & pass comments without even knowing what it takes. A PDI responsible for faulty axle which never had a problem for a couple of months, checking of tolerances of spares at workshop level. Get real guys.

IMO the thread has served its purpose and needs to be closed.

Viper

vivek_pinkoo · 29th May 2007, 11:35

OK You can always compare two failures like some one compared axle with a bulb failure but should we not compare the repercussions of two failure on very high speed on the highway and their after effects also?
Note: I request all the people here, please do not take the things on personal level and have some unbiased discussion.

rks · 29th May 2007, 12:45

Quote:

Originally Posted by moralfibre

@rks, how do you expect a service station to carry tools to measure tolerance levels of a failed part?

I feel Hyundai did a good job and does not deserve this bashing.

I have no idea why you interpret what I said as Hyundai bashing. I am not into playing politics and I simply say what I have in mind. I have a Santro and I am very happy with that the exceptional performance of the car under very tough road conditions and hard driving over the past couple of years.

In this case all I said was that the reasons for the failure deserved to be investigated thoroughly, especailly because it is the very first instance of such a failure in this car. If the service station did not have the means to do so that does not mean the problem is going to go away; obviously experts from HMIL could be called in. But again I do not want to question the judgement of the service engineer, since we do not have access to complete information as to what happened. Maybe the problem was correctly identified and solved to everybody's satisfaction, but no specific reason for the failure has been presented in this thread.

One thing I am sure of; if the axle failed under certain conditions and if it is subjected again to exactly the same conditions, then there is a high probability that the axle will fail again. Since the same axle is being used, one must take care to ensure that the same conditions will not repeat. Maybe the service engineer is sure that it will not happen again, for reasons not disclosed in this thread.

Sam Kapasi · 29th May 2007, 12:53

Dear Sirs,

Firstly I am sorry to send this email to so many addresses, I am unsure of the correct one to address my grievance to. If this matter is of no concern to your department, I apologise in advance and request you to forward to the concerned person.

If this does concern your department, I apologise for the length of this email, thank you for your time and request an acknowledgement.

My Name is Sameer Kapasi, I am the owner of the following car

Car: Hyundai Verna CRDi NW
Colour: White
Delivery Date: 25/01/07
V.I.N.: MALCXXXX (no need on a public forum)
Engine No.: D4FAXXXX
Registration No.: MH XXXX
Selling Dealers Name: Jaybharat Automobiles, Prabhadevi, Mumbai 25

The car is registered to my Company, Sahil International, Mumbai.

At the time of purchase, I made the decision to buy a Hyundai, over other cars, because of HMIL’s excellent service reputation through the country.
I have already driven about 5000kms and have serviced the car twice, as per schedule. I am a slow and relaxed driver and the car has never suffered any mechanical trauma, bumps etc.

4 days ago, while driving my car emitted some loud mechanical (metal grating) sounds and stopped moving completely. Sensing a serious problem, I called my regular service station,
M/S Motor Plaza, 38, Reay Road, Opp. Cotton Green Station, Mumbai.

They kindly redirected me to their mobile breakdown number.
It was embarassing for me to have to push my brand new car back home. I am sure, for you as well, it would be an embarassing thought, considering the Verna is a new car that you would want to establish as a leader in it’s segment.

In a few hours, the mechanic was at my place. I was at work, but left a trusted employee in charge. I was informed by Junaid, the breakdown specialist, that my Axle had Slipped off. I expressed my shock and disbelief. The mechanic informed me that he would somehow get the car started but it needed to go to the service station immediately.
Within 15 minutes he called me back and said he had fixed the axle back, temporarily. The car was moving again, but not too well. Since he had another breakdown to attend, could my driver drive it slowly to the service station.

Not having any other choice at that moment, I agreed. My driver drove it slowly to the service station and I was able to ask for the Supervisor, a very polite and efficient Mr. Kumar.

Mr. Kumar informed me that the Axle used in this Hyundai is different from other cars, that it uses a double-joint axle and for some reason, it had come out. I informed Mr. Kumar that the axle is a very critical part of the car and expressed my concern at the casualness with which I was informed that it had “come off”. He then said, he would mount the car on the ramp and check and inform me of the progress.
A while later, I was informed by him the the axle was not fit properly and they had now corrected this. When I again expressed my concern, I was told politely by him that he had tested the car in their area and he was satisfied with it. The axle had come out and it was fit back. No parts were needed.

I was issued an invoice no. B200703933 for Rs.0/- and the job description reads clearly “Fit Axle Properly”. I then took delivery of my car from the service station.

I am sure you can understand that I am very upset with what has happened. I have lost faith in the safety of this car. I am not a mechanical engineer, but am well aware of how critical an Axle is to a car. I do not know if the Axle slipped out during my (very careful) usage of the car, or if the car was delivered to me defective.

I was using this car to travel from Mumbai to Pune often.

However I cannot drive it anymore now. I am worried that the axle may slip out once again and endanger the life of my family and I. In effect I cannot bring myself to drive this car anymore, as I have lost faith in it’s safety.
I would like you to address my grievance seriously and restore my faith in HMIL’s products.

I believe that the car I have received is defective and would like you to replace it for me.

By profession am the brand director in India of JBL, the loudspeaker company. We are a market leader in car audio products and are also associated with Hyundai, as a genuine accessory.

I am a senior member at Indian Car Forum : Team-BHP : The Definitive Indian Car Community, India’s number one Automotive Forum. We are in excess of 12000 members, all car enthusiasts. This particular matter is also being discussed actively at this link http://www.team-bhp.com/forum/techni...a-trouble.html

Thank you once again, for your time and thank you in advance for the efforts that will be made.

I await your acknowledgement,

Best Regards.

-------------------------------------------------------------------

Many thanks to Rohitbagai for emailing me the contact emails. Let's see what happens next.

Sam Kapasi · 29th May 2007, 12:55

My email was addressed to 4 regional heads of Hyundai in India.

My best bet was hyundai - west region. However, this email has bounced back already, reason being : over-quota, mail box is full.

Let us see if the other centres check their mail. If anyone else has any email addresses where i could forward this mail, please be kind enough as to email it to me.

Zappo · 29th May 2007, 13:10

The head of the Hyundai West region has his mailbox overflowing and running out of quota? Amazing! :-/

supremeBaleno · 29th May 2007, 13:24

Sam, even though long, your email sums up the whole issue properly. I am sure no company today can afford to neglect this and Hyundai will hopefully get back to you with a favourable response.

RX135 · 29th May 2007, 13:29

It appears to be just a freak incident. So need to start bashing up Hyundai for that.

If there are repeated issues with the same part or with the same car, it is worth bashing, but as of now, it appears to be one-off incident. The service center appears to have handled it appropriately, though it would have helped if they had explained why it failed in first place. Probably, they themselves have no clue about it.

I was expecting a "Laughter Riot" in Sam's email, but he seems to have taken the whole affair rather too seriously

28th May 2007, 21:37	#61
Dillusionalist Posts: n/a	Hi Mr Sam. Have they told you exactly what the problem was.. though.. whatever it is.. I shall still be very wary about buying a Hyundai. Mr. Rtech.. no matter what the incident is.. freak or not.. I still think its very wrong on Hyundai's part to be so careless with their cars.. Does a PDI mean nothing?
	() Thanks

29th May 2007, 10:06	#62
GTO Team-BHP Support Join Date: Feb 2004 Location: Bombay Posts: 70,533 Thanked: 300,551 Times View My Garage	Its a freak incident, and just that. I think they handled the matter pretty well at the service station. Lets stop bashing Hyundai for this; a lot of people I know were stranded on the highway in their brand new Honda Accords due to faulty fuel-pumps (remember the initial batch of new Accords?). Would we presume that Hondas are unreliable.
	() Thanks

29th May 2007, 10:23	#63
vivek_pinkoo BHPian Join Date: Jun 2005 Location: Gurgaon Posts: 194 Thanked: 5 Times	First of all, IMHO, we should not compare fuel-pumps failure with axle. Axle failure is some thing very very serious and here people should know about the fact how it happened in a new car (just three months old) and it should not happen in future.
	() Thanks

29th May 2007, 10:55	#65
dadu Senior - BHPian Join Date: May 2007 Location: Bangalore Posts: 3,803 Thanked: 462 Times View My Garage	Although a car has hundreds of moving parts and is mechanical to the core, any part can fail even on day one but a stringent QC checks can reduce the probability of these parts failing.
	() Thanks

29th May 2007, 11:29	#67
shazikon BHPian Join Date: Jan 2005 Location: Bangalore Posts: 391 Thanked: 24 Times View My Garage	What ever the reason..an critical part like the axle should not fail in a new car. This points directly at the quality control at the factory. This might be a faulty pin or a bolt but once again that points to quality. I guess Hyundai should be rapped and woken up for this. Who knows there might be batch of faulty pins and bolts and call for a call back of cars. ITs nothing to do with the dealership they were courteous enough to Sam. I hope Sam gets an appropriate answer from HMIL.
	() Thanks

29th May 2007, 11:34	#68
viper BANNED Join Date: Mar 2005 Location: Mumbai Posts: 1,773 Thanked: 19 Times	Guys, I feel people have a lot of spare time on hand and have nothing better to do than attack companies at the drop of a pin. They make & pass comments without even knowing what it takes. A PDI responsible for faulty axle which never had a problem for a couple of months, checking of tolerances of spares at workshop level. Get real guys. IMO the thread has served its purpose and needs to be closed. Viper
	() Thanks

29th May 2007, 11:35	#69
vivek_pinkoo BHPian Join Date: Jun 2005 Location: Gurgaon Posts: 194 Thanked: 5 Times	OK You can always compare two failures like some one compared axle with a bulb failure but should we not compare the repercussions of two failure on very high speed on the highway and their after effects also? Note: I request all the people here, please do not take the things on personal level and have some unbiased discussion. Last edited by vivek_pinkoo : 29th May 2007 at 11:38.
	() Thanks

29th May 2007, 12:53	#71
Sam Kapasi Distinguished - BHPian Join Date: Jul 2005 Location: Mumbai (but wat Posts: 6,997 Thanked: 2,378 Times View My Garage	I've emailed HMIL Dear Sirs, Firstly I am sorry to send this email to so many addresses, I am unsure of the correct one to address my grievance to. If this matter is of no concern to your department, I apologise in advance and request you to forward to the concerned person. If this does concern your department, I apologise for the length of this email, thank you for your time and request an acknowledgement. My Name is Sameer Kapasi, I am the owner of the following car Car: Hyundai Verna CRDi NW Colour: White Delivery Date: 25/01/07 V.I.N.: MALCXXXX (no need on a public forum) Engine No.: D4FAXXXX Registration No.: MH XXXX Selling Dealers Name: Jaybharat Automobiles, Prabhadevi, Mumbai 25 The car is registered to my Company, Sahil International, Mumbai. At the time of purchase, I made the decision to buy a Hyundai, over other cars, because of HMIL’s excellent service reputation through the country. I have already driven about 5000kms and have serviced the car twice, as per schedule. I am a slow and relaxed driver and the car has never suffered any mechanical trauma, bumps etc. 4 days ago, while driving my car emitted some loud mechanical (metal grating) sounds and stopped moving completely. Sensing a serious problem, I called my regular service station, M/S Motor Plaza, 38, Reay Road, Opp. Cotton Green Station, Mumbai. They kindly redirected me to their mobile breakdown number. It was embarassing for me to have to push my brand new car back home. I am sure, for you as well, it would be an embarassing thought, considering the Verna is a new car that you would want to establish as a leader in it’s segment. In a few hours, the mechanic was at my place. I was at work, but left a trusted employee in charge. I was informed by Junaid, the breakdown specialist, that my *Axle had Slipped off. I expressed my shock and disbelief. The mechanic informed me that he would somehow get the car started but it needed to go to the service station immediately. Within 15 minutes he called me back and said he had fixed the axle back, temporarily. The car was moving again, but not too well. Since he had another breakdown to attend, could my driver drive it slowly to the service station. Not having any other choice at that moment, I agreed. My driver drove it slowly to the service station and I was able to ask for the Supervisor, a very polite and efficient Mr. Kumar. Mr. Kumar informed me that the Axle used in this Hyundai is different from other cars, that it uses a double-joint axle and for some reason, it had come out. I informed Mr. Kumar that the axle is a very critical part of the car and expressed my concern at the casualness with which I was informed that it had “come off”. He then said, he would mount the car on the ramp and check and inform me of the progress. A while later, I was informed by him the the axle was not fit properly and they had now corrected this. When I again expressed my concern, I was told politely by him that he had tested the car in their area and he was satisfied with it. The axle had come out and it was fit back. No parts were needed. I was issued an invoice no. B200703933 for Rs.0/- and the job description reads clearly “Fit Axle Properly”. I then took delivery of my car from the service station. I am sure you can understand that I am very upset with what has happened. I have lost faith in the safety of this car. I am not a mechanical engineer, but am well aware of how critical an Axle is to a car. I do not know if the Axle slipped out during my (very careful) usage of the car, or if the car was delivered to me defective. I was using this car to travel from Mumbai to Pune often. However I cannot drive it anymore now. I am worried that the axle may slip out once again and endanger the life of my family and I. In effect I cannot bring myself to drive this car anymore, as I have lost faith in it’s safety. I would like you to address my grievance seriously and restore my faith in HMIL’s products. I believe that the car I have received is defective and would like you to replace it for me. By profession am the brand director in India of JBL, the loudspeaker company. We are a market leader in car audio products and are also associated with Hyundai, as a genuine accessory. I am a senior member at Indian Car Forum : Team-BHP : The Definitive Indian Car Community, India’s number one Automotive Forum. We are in excess of 12000 members, all car enthusiasts. This particular matter is also being discussed actively at this link http://www.team-bhp.com/forum/techni...a-trouble.html Thank you once again, for your time and thank you in advance for the efforts that will be made. I await your acknowledgement, Best Regards. ------------------------------------------------------------------- Many thanks to Rohitbagai for emailing me the contact emails. Let's see what happens next. Last edited by Sam Kapasi : 29th May 2007 at 12:58.*
	() Thanks

29th May 2007, 12:55	#72
Sam Kapasi Distinguished - BHPian Join Date: Jul 2005 Location: Mumbai (but wat Posts: 6,997 Thanked: 2,378 Times View My Garage	My email was addressed to 4 regional heads of Hyundai in India. My best bet was hyundai - west region. However, this email has bounced back already, reason being : over-quota, mail box is full. Let us see if the other centres check their mail. If anyone else has any email addresses where i could forward this mail, please be kind enough as to email it to me.
	() Thanks

29th May 2007, 13:10	#73
Zappo Team-BHP Support Join Date: Oct 2005 Location: Hyderabad Posts: 5,921 Thanked: 2,675 Times	The head of the Hyundai West region has his mailbox overflowing and running out of quota? Amazing! :-/
	() Thanks

29th May 2007, 13:24	#74
supremeBaleno Senior - BHPian Join Date: Dec 2005 Location: Chennai / Kochi Posts: 5,546 Thanked: 2,697 Times View My Garage	Sam, even though long, your email sums up the whole issue properly. I am sure no company today can afford to neglect this and Hyundai will hopefully get back to you with a favourable response.
	() Thanks

29th May 2007, 13:29	#75
RX135 Senior - BHPian Join Date: Dec 2004 Location: pune Posts: 2,106 Thanked: 75 Times	It appears to be just a freak incident. So need to start bashing up Hyundai for that. If there are repeated issues with the same part or with the same car, it is worth bashing, but as of now, it appears to be one-off incident. The service center appears to have handled it appropriately, though it would have helped if they had explained why it failed in first place. Probably, they themselves have no clue about it. I was expecting a "Laughter Riot" in Sam's email, but he seems to have taken the whole affair rather too seriously
	() Thanks