rear windows problem in a new palio1.1 slx

dr_aryan · 20th November 2007, 20:36

i bought a new palio 1.1 slx and within a week the rear window is giving me truoble. its not opening and the workshop guys say that it needs replacment of rear window part which is not available and will come in 15 days!

BaCkSeAtDrIVeR · 20th November 2007, 20:48

So your problem is.... The workshop people have owned up a fault and have agreed to rectify it. I do not think it is abnormal for a particular spare to be stock - it happens often and is a "part of the game" is I may say so.
OTOH, if after waitng for the spare to arrive and / or even after replacing it, you are facing difficulties, yea, you have a problem.

benbsb29 · 21st November 2007, 14:22

@BackSeatDriver : His problem is that its just a week old car, and normally one wouldnt expect an issue to crop up so soon in its lifespan.

That the workshop people have owned up to it is actually a mandate.

merve_extreme · 21st November 2007, 14:33

what is the problem ? Both windows not opening or only one.

mobike008 · 21st November 2007, 14:39

I liked bakseatdriver's response. It was like a total ignore to the root of the problem ( Why this situation in a brand new car)

@Aryan, it is not uncommon that sometimes even brand new cars develop some issues be it mechanical or body related.

BaCkSeAtDrIVeR · 21st November 2007, 20:02

errr... I did not say that there is no problem. Not having a component of a windup/down window would have me dissed off too. Especially when I have spent 3 years income on a car.

He does have a problem; agreed. If one does expect and accept that problems do happen in brand new vehicles, my query is, since the dealer has promised a solution, what problem remains??

If small details like whether the vehicle has p/s (please do not take it for granted that everybody knows the features available in all vehicles and their variants), which side, and what exactly the component is, etc would have been useful to all on this forum, and certainly would have made me give a different response.

There is a difference between a rant and articulation of a complaint / existence of a problem. A rant is when you simply go on saying bad things about somebody/thing, A complaint is when you have a problem and find that you have to go out of way to solve it. (Let us not get into semantics and dictionary meanings, please).

My question was asked with the intention that a response by dr_aryan would have elicited more information, thus letting others know what precisely the issue is.

From a consumerist perspective, as a user community, if people share the problems they have faced with new buys in a forum like this, it is useful for others too, who would otherwise remain silent that theirs is an isolated incident. In that sense, the post is welcome; but for it to be useful for others, you have to give us more details.

And I do admit that my first post was a bad way of asking or more details.

sanjaymugur · 21st November 2007, 21:52

its a case of malfuntion of electrical system which controls the up & down movement of power windows.. its located inside the door.. its an issue with FIAT cars.. will be replaced under warranty...

FIAT, always....

tsk1979 · 22nd November 2007, 01:16

Well lets say I buy a brand new car. The AC does not work. ITs mid summer. The dealer says."Sorry sir, we acknowledge the problem. We will fix it in 15 days when part comes".
If you are saying this is acceptable, then it means that the state of consumer affairs is really bad

bottle · 22nd November 2007, 03:31

if they have placed an order for the parts just follow up with fiat,

service@fiat.com

usually someone called mangesh replies

Mangesh Kodalkar
After sales
Fiat India Automobiles Pvt.Ltd
B-19 MIDC
Ranjangaon
Pune 412 210
+91 2138 672764

hope this above info is still current though

20th November 2007, 20:36	#1
dr_aryan BANNED Join Date: May 2007 Location: luknow Posts: 54 Thanked: Once	rear windows problem in a new palio1.1 slx i bought a new palio 1.1 slx and within a week the rear window is giving me truoble. its not opening and the workshop guys say that it needs replacment of rear window part which is not available and will come in 15 days!
	() Thanks

20th November 2007, 20:48	#2
BaCkSeAtDrIVeR BANNED Join Date: Jun 2007 Location: Kochi Posts: 2,522 Thanked: 752 Times	So your problem is.... The workshop people have owned up a fault and have agreed to rectify it. I do not think it is abnormal for a particular spare to be stock - it happens often and is a "part of the game" is I may say so. OTOH, if after waitng for the spare to arrive and / or even after replacing it, you are facing difficulties, yea, you have a problem.
	(1) Thanks

21st November 2007, 14:22	#3
benbsb29 Team-BHP Support Join Date: Nov 2006 Location: Brisbane Posts: 9,968 Thanked: 13,218 Times View My Garage	@BackSeatDriver : His problem is that its just a week old car, and normally one wouldnt expect an issue to crop up so soon in its lifespan. That the workshop people have owned up to it is actually a mandate.
	(1) Thanks

21st November 2007, 14:33	#4
merve_extreme Senior - BHPian Join Date: Apr 2004 Location: Mumbai Posts: 1,359 Thanked: 18 Times View My Garage	what is the problem ? Both windows not opening or only one.
	(1) Thanks

21st November 2007, 14:39	#5
mobike008 Distinguished - BHPian Join Date: Sep 2006 Location: Seattle, WA Posts: 11,695 Thanked: 14,809 Times View My Garage	I liked bakseatdriver's response. It was like a total ignore to the root of the problem ( Why this situation in a brand new car) @Aryan, it is not uncommon that sometimes even brand new cars develop some issues be it mechanical or body related.
	(1) Thanks

21st November 2007, 20:02	#6
BaCkSeAtDrIVeR BANNED Join Date: Jun 2007 Location: Kochi Posts: 2,522 Thanked: 752 Times	errr... I did not say that there is no problem. Not having a component of a windup/down window would have me dissed off too. Especially when I have spent 3 years income on a car. He does have a problem; agreed. If one does expect and accept that problems do happen in brand new vehicles, my query is, since the dealer has promised a solution, what problem remains?? If small details like whether the vehicle has p/s (please do not take it for granted that everybody knows the features available in all vehicles and their variants), which side, and what exactly the component is, etc would have been useful to all on this forum, and certainly would have made me give a different response. There is a difference between a rant and articulation of a complaint / existence of a problem. A rant is when you simply go on saying bad things about somebody/thing, A complaint is when you have a problem and find that you have to go out of way to solve it. (Let us not get into semantics and dictionary meanings, please). My question was asked with the intention that a response by dr_aryan would have elicited more information, thus letting others know what precisely the issue is. From a consumerist perspective, as a user community, if people share the problems they have faced with new buys in a forum like this, it is useful for others too, who would otherwise remain silent that theirs is an isolated incident. In that sense, the post is welcome; but for it to be useful for others, you have to give us more details. And I do admit that my first post was a bad way of asking or more details.
	(1) Thanks

21st November 2007, 21:52	#7
sanjaymugur BHPian Join Date: Apr 2005 Location: Bangalore Posts: 262 Thanked: 57 Times	its a case of malfuntion of electrical system which controls the up & down movement of power windows.. its located inside the door.. its an issue with FIAT cars.. will be replaced under warranty... FIAT, always....
	(1) Thanks

22nd November 2007, 01:16	#8
tsk1979 Team-BHP Support Join Date: Feb 2005 Location: San Jose, CA Posts: 23,717 Thanked: 22,825 Times View My Garage	Well lets say I buy a brand new car. The AC does not work. ITs mid summer. The dealer says."Sorry sir, we acknowledge the problem. We will fix it in 15 days when part comes". If you are saying this is acceptable, then it means that the state of consumer affairs is really bad
	(1) Thanks

22nd November 2007, 03:31	#9
bottle Senior - BHPian Join Date: Sep 2006 Location: Chennai Posts: 1,634 Thanked: 274 Times View My Garage	if they have placed an order for the parts just follow up with fiat, service@fiat.com usually someone called mangesh replies Mangesh Kodalkar After sales Fiat India Automobiles Pvt.Ltd B-19 MIDC Ranjangaon Pune 412 210 +91 2138 672764 hope this above info is still current though
	(1) Thanks