Re: Run Flats could go Flat READ MY HORROR STORY ON THE RUN FLATS
An email wrote to Andreas Schaaf (MD& President-BMW India)
Dear Andreas,
With immense disappointment I am writing this mail to you today. I never thought that I would ever have to write to you for such a sad reason.
I want to bring to your notice that I am a new owner of a BMW 530d (Reg no. XXXXX / VIN : XXXXXXX) delivered on the 14/1/12 from Deutsche Motoren, New Delhi.
On 26/1/12 I took my BMW out for a weekend vacation to JIM Corbett (236 kms away from Delhi) along with my wife, mother, father and my infant daughter. At about 1200 hrs noon I noticed that something's wrong with my car and to my horror I found out that the two front tires had BURSTand the third rear tire had a huge bulge ready to burst any time.
At 1206 hrs I made the first call to the BMW 24hrs roadside assistance. It took them 30 minutes to track my location (surprisingly they were trying to trace me on Google maps). I insisted on giving my GPS coordinates to them but nobody listened. They kept on wasting time, during this I was talking to lady named Disha on the helpline who promised me to get back to me with details of mine and my car's pick up in "10 minutes". As I did not expect it, I did not get a call back for almost 40 minutes and I was standing still in the middle of nowhere at an unsafe place on the highway with two females and a baby. I thank my stars our phones were in network coverage.
I read the instruction in my iDrive screen and it said that since my car is on "run flat" tires, I can drive it for 200 kms at speeds below 80kmph. So after waiting for almost an hour for your helpline's pick up and not taking chances on my family's security I phoned up the helpline to tell them that I do not need your pick up services and I am driving to my hotel (which was 55kms far from that spot), the gentleman on the helpline this time was Kundan and he insisted that I should not drive the car otherwise I could not claim for further damages, to what I replied "please decide who is correct ; you or my car's diagnostics system?" to this he kept quite. I asked him to pick up my car from my hotel (Infinity Resort, Jim Corbett). Your pick up truck reached my hotel at 2230 hrs. Thanks to Mr. Vinod Chainani (Sales Manager at Deutsche Motoren) who was constantly in touch with me over phone in spite of the fact that he was on his vacation too.
After this your helpline informs me that they have arranged for a taxi from my hotel to back home but I will only get a drop in taxi for 100 kms and for the rest of the journey I will have to pay from my pocket. Please note it is not a matter of money here, if I can spend 5 million rupees on a car then I can afford this too but it,s a question of justice.Imagine if this would have happened in Europe with your European customers, they would have sent BMW a legal notice than a polite email like this.[/FONT]
Now I have few questions for you and I expect quick answers and I also have a demand from your company:- Does a company like BMW compromise so much on the quality of tires that they bulge out and finally burst? How can your helpline restrict me to 100 kms of drop in a taxi when your company does not have a minimum distance of 100 kms between two service centres?[/FONT][/SIZE] How are you going to compensate us for the mental trauma, a ruined vacation (which cost me Rs. 30,000 + Rs.6,000 as Taxi charges back to Delhi) and the trouble that we got in to because of your product ? My demand is that you please replace all of my car's 4 tires with some other brand that manufactures run flat tires but certainly not Goodyear because I have lost trust in this brand now. All tires must be replaced under warranty and not insurance claim.
As I have worked all through my life and in my current assignment with German companies and therefore do understand that no German company, especially BMW will ever compromise with their quality but then something has slipped somewhere, this can put BMW reputation at stake in India therefore, do investigate and take the negligent employees or the Tire supplier to task and compensate your aggrieved customer in order to regain his confidence in BMW product.Please take a look at the condition of my car’s tires in the attached pictures.
Please let the SHEER DRIVING PLEASURE remain a pleasure.
I hope for a quick response and action.
Last edited by Berry : 28th January 2012 at 22:39.
|