Car (FIAT Adventure) standing since 4.5 months, waiting spares to get repaired.

shekharlele · 20th October 2009, 23:16

Hi Raghav,

I know how you must feel. I sold off my 27 K run Uno for almost scrap value due to non-availability of spares. I have a friend who now works with the Fiat - Tata JV (which manufactures the Punto and the Linea). He says they are not supporting the Palio and that is being done directly by Fiat Italy. In fact, when Fiat Spa asked them to support the Palio, they asked for capex of close to a couple of hundred crores (for part localisation etc.). Fiat Spa declined the monetary support. So, in a nutshell, Fiat India seems to be washing it's hands off the Palio, Uno, Siena and Adventure. Have you tried writing to Fiat Spa, Italy? They have some email addresses on their international website.

This attitude is exactly why I will never buy a Fiat again. I mean you leave the early adopters in the lurch and then go chasing newer guinea pigs (OK, so I might be proved wrong later- and for all the linea / punto owners, I hope I am indeed proven wrong). This is a Kotler case study in marketing harakiri (alongside Skoda)

GTO · 21st October 2009, 11:55

Absolutely pathetic situation, the Adventure was in showrooms till only 3 - 4 years back. How can there be zero parts support from Fiat India? This gentleman has spent 2.5 months already without his car. And the repairs haven't even started yet! How much longer? Who is going to pay for the inconvenience?

I drive a Mahindra Jeep that was discontinued 13 years back, yet a new engine was arranged for me in 2008 in 7 days. Because of Mahindra's support, I can take it offroading, break it into two, and yet have her repaired in 24 hours. Have never had a problem sourcing parts for any Maruti / Honda / Toyota (Qualis) in the family either. Despite the models having been discontinued ages back.

If Fiat is serious about rebuilding its reputation, which they are, the management would do well in taking care of existing customers first. It is actual ownership experiences that make or break a brand in India. And last I checked, we do still have more Palio-platform products (Palio, Petra / Siena, Adventure etc.) on our roads today than Puntos & Lineas.

hrsraghav · 23rd October 2009, 16:15

No changes, no improvements.
Just some more confusion.
Earlier I was informed about abscence of 11 parts.
Not its opposite.
atleast 30 odd parts are not available.
I dont think that even TATA can do anything, if spares are not given to their service network.
So noone else apart from FIAT is to give the credit of their own state.
Also I suppose as one of the members said that, FIAT Italy has asked for a hefty amount form FIAPL, to provide the support for the pre stile cars, if that is the case then its completly hopeless situation. All the the Italian or european professional attitude is just a hyped illusion.
So FIAT Italy is to be blamed finally.
Its like to carry there image, FIAPL will never say that, "we can't provide spares". But they will neither provide you spares. All the customers will be kept hanging.

If anyone have the mail id of FIAT CO Mr Raiv Kapoor, please PM it to me.

finneyp · 23rd October 2009, 16:34

Harish, I had mailed you CEO's mail-id earlier, however will PM it you now.

khan_sultan · 23rd October 2009, 16:42

Sympathies with you mate -- what else can one offer.

This is a pathetic example of A.S.S by FIAT and one that will do their reputation no good. What use is the FIRST FIAT (or whatever program that they have launched) if they can't provide spares to models that were being sold some 2-3 years ago?

I think people are justified when they say that FIAT A.S.S is woefully inadequate and pathetic and I am sure such examples will surely make people 'think again' before buying any FIAT in India.

Who knows in 1-2 years time they may do the same to folks who are buying the Punto's & Linea's now.

beejay · 23rd October 2009, 16:44

Quote:

Originally Posted by khan_sultan

Who knows in 1-2 years time they may do the same to folks who are buying the Punto's & Linea's now.

Exactly, even though I own a GTX, never did it or will it cross my mind anytime to buy a new Fiat. Its scary.

tortoiseNhare · 23rd October 2009, 16:47

Quote:

Originally Posted by khan_sultan

This is a pathetic example of A.S.S by FIAT and one that will do their reputation no good. What use is the FIRST FIAT (or whatever program that they have launched) if they can't provide spares to models that were being sold some 2-3 years ago?

Forget 2-3 years. See what they are doing to current models in my case.

http://www.team-bhp.com/forum/long-t...ml#post1543907

passion4cars · 23rd October 2009, 16:53

Any feedback from Mr Rajiv Kapoor ? CEO @ FIAT

sunilbains · 25th October 2009, 06:03

You may please try M/s Tribeni Motors, Kashmiri Gate, New Delhi (011-23913594) for sourcing spares (I own a UNO Diesel, have no probs in getting spares from them)

vipul_singh · 25th October 2009, 09:57

Read the whole thread...

From what I have experienced, the guys at Samyak are able to source parts from other dealers, from other channels and can even get aftermarket (non-OE) parts for the A178 FIATs (through importers).

My GTX was out of action due to radiator damage, and I spent a whole week talking to all the dealers in Delhi/NCR. Nobody was able to help me (perhaps due to the warehouse problem that architect was talking about). Gave a call to the key person at Samyak (he had been on leave for the week, so couldn't speak to him earlier). The very next day, my car was back on the road, with a non-OEM radiator, whcih has been working perfectly for the past month.

I would suggest you get in touch with them. I know it is still a long shot, but check anyway.

hrsraghav · 26th October 2009, 12:01

Hi Vipul
Same point
the strutural parts are not made by any other apart from OEM, that is FIAT.
The side body and front reinforcement are the major two parts because of which the work is stuck.

wanderernomad · 26th October 2009, 12:49

Sad to hear about your case raghav. If its only the front reinforcement and the side body have you tried buying these two from other dealers you can pick up the difference in the tax amount or what ever. Can the front support not be manufactured outside at some place, like the Inderpuri area where there are hoards of small body fabricators?

FERRO · 26th October 2009, 13:18

2007 make and you are facing Zero availability of spares.
If the 10 year rule is true then definitely you should go to consumer court. I own 2001 make siena weekend spare parts costs heaven. I too use to love Fiat brand but I hate it now as they don't give support for my 2001 siena, everytime I have hunt for spares.

If Fiat cannot give support to 2007 Adventure what kind of support you can expect from them for loads of Linea's or Punto which currently running on Indian roads.

rikhav · 27th October 2009, 14:14

Hi Raghav
As i have written in the thread started by me about FIat Petra 2004 gear issues, i could not engage reverse and 5th gears
The fault was pinned down to a gear lever cable.
To my surprise none of the Fiat Authorized Service Centre had the gear lever cable in stock and said they are not sure when they can get it even if i place an order
My point is if they cant have a gear lever cable in stock which is fairly common part to get faulty i dont think you will be able to get the critical parts in your car which are damaged

Enough of taking decisions by heart, i think its time to bid my Petra goodbye

Eddy · 27th October 2009, 14:49

The worst part is that this is happening in Mumbai / NCR. Wonder what the scenario is in smaller towns.

20th October 2009, 23:16	#46
shekharlele BHPian Join Date: Dec 2006 Location: Mumbai Posts: 100 Thanked: 5 Times	Hi Raghav, I know how you must feel. I sold off my 27 K run Uno for almost scrap value due to non-availability of spares. I have a friend who now works with the Fiat - Tata JV (which manufactures the Punto and the Linea). He says they are not supporting the Palio and that is being done directly by Fiat Italy. In fact, when Fiat Spa asked them to support the Palio, they asked for capex of close to a couple of hundred crores (for part localisation etc.). Fiat Spa declined the monetary support. So, in a nutshell, Fiat India seems to be washing it's hands off the Palio, Uno, Siena and Adventure. Have you tried writing to Fiat Spa, Italy? They have some email addresses on their international website. This attitude is exactly why I will never buy a Fiat again. I mean you leave the early adopters in the lurch and then go chasing newer guinea pigs (OK, so I might be proved wrong later- and for all the linea / punto owners, I hope I am indeed proven wrong). This is a Kotler case study in marketing harakiri (alongside Skoda)
	() Thanks

21st October 2009, 11:55	#47
GTO Team-BHP Support Join Date: Feb 2004 Location: Bombay Posts: 70,518 Thanked: 300,704 Times View My Garage	Absolutely pathetic situation, the Adventure was in showrooms till only 3 - 4 years back. How can there be zero parts support from Fiat India? This gentleman has spent 2.5 months already without his car. And the repairs haven't even started yet! How much longer? Who is going to pay for the inconvenience? I drive a Mahindra Jeep that was discontinued 13 years back, yet a new engine was arranged for me in 2008 in 7 days. Because of Mahindra's support, I can take it offroading, break it into two, and yet have her repaired in 24 hours. Have never had a problem sourcing parts for any Maruti / Honda / Toyota (Qualis) in the family either. Despite the models having been discontinued ages back. If Fiat is serious about rebuilding its reputation, which they are, the management would do well in taking care of existing customers first. It is actual ownership experiences that make or break a brand in India. And last I checked, we do still have more Palio-platform products (Palio, Petra / Siena, Adventure etc.) on our roads today than Puntos & Lineas.
	() Thanks

23rd October 2009, 16:15	#48
hrsraghav BHPian Join Date: Jul 2007 Location: Gurgaon Posts: 292 Thanked: 24 Times	No changes, no improvements. Just some more confusion. Earlier I was informed about abscence of 11 parts. Not its opposite. atleast 30 odd parts are not available. I dont think that even TATA can do anything, if spares are not given to their service network. So noone else apart from FIAT is to give the credit of their own state. Also I suppose as one of the members said that, FIAT Italy has asked for a hefty amount form FIAPL, to provide the support for the pre stile cars, if that is the case then its completly hopeless situation. All the the Italian or european professional attitude is just a hyped illusion. So FIAT Italy is to be blamed finally. Its like to carry there image, FIAPL will never say that, "we can't provide spares". But they will neither provide you spares. All the customers will be kept hanging. If anyone have the mail id of FIAT CO Mr Raiv Kapoor, please PM it to me. Last edited by Eddy : 23rd October 2009 at 16:31. Reason: Please avoid posting multiple back to back posts. Thanks
	() Thanks

23rd October 2009, 16:34	#49
finneyp Senior - BHPian Join Date: Dec 2005 Location: Bangalore Posts: 2,716 Thanked: 319 Times View My Garage	Harish, I had mailed you CEO's mail-id earlier, however will PM it you now.
	() Thanks

23rd October 2009, 16:42	#50
khan_sultan Distinguished - BHPian Join Date: Apr 2006 Location: Noida/Bangalore Posts: 4,925 Thanked: 5,853 Times View My Garage	Sympathies with you mate -- what else can one offer. This is a pathetic example of A.S.S by FIAT and one that will do their reputation no good. What use is the FIRST FIAT (or whatever program that they have launched) if they can't provide spares to models that were being sold some 2-3 years ago? I think people are justified when they say that FIAT A.S.S is woefully inadequate and pathetic and I am sure such examples will surely make people 'think again' before buying any FIAT in India. Who knows in 1-2 years time they may do the same to folks who are buying the Punto's & Linea's now.
	() Thanks

23rd October 2009, 16:53	#53
passion4cars BHPian Join Date: May 2006 Location: Melbourne Posts: 156 Thanked: 6 Times	Any feedback from Mr Rajiv Kapoor ? CEO @ FIAT
	() Thanks

25th October 2009, 06:03	#54
sunilbains Newbie Join Date: Oct 2009 Location: New Delhi Posts: 2 Thanked: 0 Times	You may please try M/s Tribeni Motors, Kashmiri Gate, New Delhi (011-23913594) for sourcing spares (I own a UNO Diesel, have no probs in getting spares from them)
	() Thanks

25th October 2009, 09:57	#55
vipul_singh BHPian Join Date: Sep 2005 Location: BLR / Lucknow Posts: 595 Thanked: 833 Times View My Garage	Read the whole thread... From what I have experienced, the guys at Samyak are able to source parts from other dealers, from other channels and can even get aftermarket (non-OE) parts for the A178 FIATs (through importers). My GTX was out of action due to radiator damage, and I spent a whole week talking to all the dealers in Delhi/NCR. Nobody was able to help me (perhaps due to the warehouse problem that architect was talking about). Gave a call to the key person at Samyak (he had been on leave for the week, so couldn't speak to him earlier). The very next day, my car was back on the road, with a non-OEM radiator, whcih has been working perfectly for the past month. I would suggest you get in touch with them. I know it is still a long shot, but check anyway. Last edited by vipul_singh : 25th October 2009 at 10:01.
	() Thanks

26th October 2009, 12:01	#56
hrsraghav BHPian Join Date: Jul 2007 Location: Gurgaon Posts: 292 Thanked: 24 Times	Hi Vipul Same point the strutural parts are not made by any other apart from OEM, that is FIAT. The side body and front reinforcement are the major two parts because of which the work is stuck.
	() Thanks

26th October 2009, 12:49	#57
wanderernomad Senior - BHPian Join Date: Jul 2007 Location: Chandigarh Posts: 2,534 Thanked: 1,276 Times View My Garage	Sad to hear about your case raghav. If its only the front reinforcement and the side body have you tried buying these two from other dealers you can pick up the difference in the tax amount or what ever. Can the front support not be manufactured outside at some place, like the Inderpuri area where there are hoards of small body fabricators?
	() Thanks

26th October 2009, 13:18	#58
FERRO BHPian Join Date: May 2007 Location: Mumbai Posts: 313 Thanked: 2 Times	2007 make and you are facing Zero availability of spares. If the 10 year rule is true then definitely you should go to consumer court. I own 2001 make siena weekend spare parts costs heaven. I too use to love Fiat brand but I hate it now as they don't give support for my 2001 siena, everytime I have hunt for spares. If Fiat cannot give support to 2007 Adventure what kind of support you can expect from them for loads of Linea's or Punto which currently running on Indian roads. Last edited by FERRO : 26th October 2009 at 13:20.
	() Thanks

27th October 2009, 14:14	#59
rikhav BHPian Join Date: Sep 2007 Location: mumbai Posts: 220 Thanked: 113 Times	Hi Raghav As i have written in the thread started by me about FIat Petra 2004 gear issues, i could not engage reverse and 5th gears The fault was pinned down to a gear lever cable. To my surprise none of the Fiat Authorized Service Centre had the gear lever cable in stock and said they are not sure when they can get it even if i place an order My point is if they cant have a gear lever cable in stock which is fairly common part to get faulty i dont think you will be able to get the critical parts in your car which are damaged Enough of taking decisions by heart, i think its time to bid my Petra goodbye
	() Thanks

27th October 2009, 14:49	#60
Eddy Team-BHP Support Join Date: Apr 2007 Location: Delhi Posts: 9,387 Thanked: 13,301 Times	The worst part is that this is happening in Mumbai / NCR. Wonder what the scenario is in smaller towns.
	() Thanks