Hi Friends,
I am sharing my experience with a road accident that happened to me a month ago.
BACKGROUND:
Old airport road in Bangalore was undergoing a repair work past midnight, so one side of the divider was completely blocked and vehicles plying both ways were on the same side of the divider. There was a Ford Fiesta going about 8-10 metres in front of me (the distance is an estimation made when I look back at the events – may be more though!). The next thing I remember is that the Fiesta’s come to a halt – didn’t even have much of a chance to see the brake lights. I braked but that was not enough. My car’s front banged the Fiesta’s rear. No one was hurt.
There was steam coming out of my bonnet. My car being an LPG one, I was a little worried. I immediately turned off the engine and got off. Then I realized that the Fiesta in front had been banged from the front by a matador and its front part was badly smashed. The matador guy had run away. While the Fiesta guy took to the side and I called the cops, the Fiesta guy also slipped away. But I had taken down his no.
DAMAGE:
The bonnet front part, the bumper, the radiator, the condenser, the headlamp assembly, the metal rods inside the bumper (what are they called?) were all smashed. The photos are here.
This happened at 1AM. With the radiator leaking, whether I could drive it from the site or would I have to get it towed? Some auto guys offered to tow the car. Also, since my house was a little in the interior, I knew that it would not make sense to take the car home. Hence I should kinda decide on the garage. With no ready answers to the queries, my first thought was whether I could call Jaggu (of team-bhp) at that hour. With a heavy heart, I called him past midnight for advice – ASC or private garage? Jaggu said that since radiator and condenser were involved, Hyundai ASC was a better bet. I called my local mech Fairoz (on JC road) who said that he could do the job but insurance claim would then be a pain.
RADIATOR: Fairoz said I could drive the car slowly turning off the engine on slopes and could do like 2 kms without damaging the engine. (Is this right?). I did it and got the car to Trident Hyundai (Intermediate Ring Road).
ASC EXPERIENCE: Next morning, at Hyundai, I was told that they don’t have relation with Shriram General Insurance and in any case, I would have to tow the vehicle to their workshop on Hosur road and give it there. The estimate (rough one) given at the showroom was:
Radiator and condenser: 16,000
Bonnet: 14,000
Bumper: 8,000
Headlight Assemblies: 6,500 (both)
Inner Bar: 4,000
Grill: 1000
A few other things and labour all adding to Rs. 58,000.
Since my car was 9 years old and my insurance company would pay me on the depreciated value, I would get only about half of the amount. On labour, I would get 100%. But I would have to run my own claims. My heart shrank at the thought of a Rs. 30,000 loss borne by my pocket.
WHO’S FAULT: Parallelly, I was wondering why the Fiesta guy went off from the scene – whether he was drunk etc. Anyway, I filed a police complaint, traced him, spoke to him etc. Since it was also my fault that I hadn’t maintained the right speed and distance, I did not press any claims against him. On this issue, I still am not sure whether it was my fault. He could stop immediately because he hit something, I couldn’t … till I hit him! At the same time, there is also the thought that if I were super cautious like the grey haired retired uncles driving at 40kmph even at 1 AM, this would never have happened. What are your thoughts?
OUTSIDE GARAGE OPTION: I called up a pal who is a shock up distributor. He told me that he could direct me to the right distributors and get the parts at prices which were like 40% of the ASC price. I have always observed that if done outside, parts and fitting can usually be done at about 40% of the ASC prices. My experience with the bearings, the rear shocks etc have ALWAYS proved that ASC is about 2.5 times costlier than outside market purely because the parts are more expensive. I called up Jaggu again to discuss the ASC prices – Jaggu suggested Sai Colorium.
SAI COLORIUM: I called up Ananth of Sai Colorium. He seemed very confident about processing the insurance claim and repairing the vehicle. He sent an undercover agent Moosa to come to Hyundai (where the car was parked overnight). Moosa and I went through the vehicle and Moosa said that the bonnet and the bumper could be repaired. The radiator and condenser may be repaired depending on whether there is leak in condenser and the extent of damage to radiator. The headlight assemblies (HLAs) and the grills were gone. Since most parts were repairable, I would get a 100% claim on labour. Hence my loss would be lesser. The thought of repairing the bonnet and the bumper were the clinchers. Lancer_rit was very helpful and gave me his views on Sai.
TOWING: I got a guy from Roshan Auto Garage - Syed (9845175901) to tow my car for Rs. 900 from Hyundai to Sai. He saw the car and said that he could repair it. But since I had heard good things about Sai, I decided to get it to Saiin JP nagar.
RADIATOR - to repair or replace: The top left knob holding the radiator in place was broken and hence the radiator was leaking. While Roshan towing guy had told that he could easily melt the plastic and remould it and fit the knob thereby sealing the radiator, Sai told me they would refrain from doing it as the hot coolant can anytime melt the patchwork and it is not worth the risk. I agreed. (Your thoughts on this?) Sai said they could source the radiator for Rs. 3700 and the HLAs for 1850 each of Depo make. Original HLA from Hyundai would cost more. I sourced the radiator of MVC or MLC or such make, with 1 year warranty, straight from the distributor for Rs. 3100. I will confirm the brand later.
HEADLIGHT ASSEMBLY - penny wise pound foolish: Since Lumax is the OE for Accent and has not yet launched the HLA in the aftermarket, the options were buying from Hyundai or going for Depo or cheaper stuff. My pal called one of his customers – a retailer called Santosh Automobiles off JC road – who offered ‘imported’ headlights for Rs. 1100 and chrome and normal grill for around Rs.700. I am very particular about headlights and adjustment. I run 100/90. Against my gut feel, I thought if I could save about 1500 bucks on 2 HLAs, why not go for this instead of Sai’s Depos! Sai had told me the fit and finish in local ones won’t be up to the mark. But I was not worried about the Fit and Finish. I was more interested in its functioning and once I confirmed that it would be adjustable, my thought was why not! When fitted, the finish was very average – there were some gaps between HLA and the bumper – Not Sai’s fault as they had warned. The
HORROR was that the HLAs could not be focused!
I swore to change it and hounded Santosh Auto – who was rather cooperative (after a heated conversation) and sourced (hopefully and seemingly) genuine Hyundai OEM left HLA for Rs. 1750. The left HLA fitted perfectly! Right hand side, they could not source. They agreed that I can order it in Hyundai and they would take back the part for refund and I could run the part till I get the replacement. I think it is kind of them. I am awaiting the delivery of the part from Hyundai and hope it fits perfectly - Hyundai has said it would take 7 days to source the part!
WHAT HYUNDAI DOES on the HLA is that they have two part nos in the HLA – one with the wiring and the holder and the other without it. They insist and push the one with the wiring and holder costing Rs. 2450 over the one without it costing Rs. 1750. They even deny the existence and availability of the bare HLA. That is what Trident Hyundai was trying with me but Amit of Santosh Automobiles knew their tricks, spoke to them, told them the exact part number and ordered for it by telling them to order and source the parts as soon as they can. And HLA is one part where Hyundai ASC is not 2.5 times as costly!
My lessons on this: HLA is an important part and go for the best one – at least not for totally unknown brands!
CONDENSER: Sai straightened out the condenser, which was holding the AC gas properly, and fit the same in the car. The AC is running fine with God’s grace! That saved a lot of moolah.
BONNET AND BUMPER: The bonnet and bumper were brought into shape and repainted. They repainted the right hand side fender as well to remove an earlier dent under the insurance claim itself. The bend in the apron was removed and the vehicle was pulled and straightened.
HORN: One of the two horns has conked off and went unnoticed by Sai. I will use this opportunity for fixing Hella Redgrills with Ankit Ahuja’s knowledgeable guidance!
BILL: Sai handed me a bill of Rs. 12,500 for the labour. The radiator cost me Rs. 3,100, the grill around Rs. 700. The HLA will eventually cost me around Rs. 3,500 but my folly in trying to save some pennies cost me a lot of headache with the HLAs. All in all, I spent around 20,000.
INSURANCE CLAIM: I am just back on my seat after receiving a satisfactory amount on my insurance claim. Shriram General Insurance was the insurer. They have compensated me for my time as well
DURING REPAIR PICS:
POST REPAIR PICS:
I would be happy to add more post repair pics if required.
Cheers,
Harsha
PS: Thanks Jaggu, I know I owed this post for a long time now!