Turbo Failure in '07 X-Trail! Nissan Customer service? EDIT: Now resolved.

Scooby STi · 18th February 2010, 21:43

Just checking if anyone has a Contact number AND/OR email address for Nissan Customer Service in India.

There is nothing on their website or anywhere else.

I need to contact them for a replacement Turbo on my 2007 X-trail

Mods: please excuse if this the wrong section, I could'nt find a relevant section.

skydiver · 18th February 2010, 21:49

Hey,
did u try contacting the dealer in Blr? How much mileage before the turbo went bad?
asking as I am also an owner of xtrail..

thanks

Scooby STi · 19th February 2010, 10:40

The dealer in Bangalore claims there is no 'customer service' number for Nissan India which sounds very fishy.

A vane is chipped on the inlet side of the impeller which is a freak occurance. The only damage i've seen previously on a turbo is the vane blades melting on the ends, chipping of the impeller is unheard of. Turbo's don't ever fail. Some turbo's which are used in vehicles that have done over 2.5 lakh are reused again in different vehicles and work fine.

I have 75k on the odometer, the part is out of warranty. But, since turbo failure is a freak occurance, I wanted to get in touch with Nissan to see what best can be done. The dealer here is quoting 98,000 for the turbo assembly which can be bought in the UK for 500 pound sterling.

I'm hoping I can get some 'goodwill', that will happen only if I have a contact in Nissan India!!

sidindica · 19th February 2010, 11:14

Maybe this is of any help:

Nissan India’s Corporate office is located at
IInd Floor, No. 36, Vijayaraghava Road, T Nagar, Chennai 600 017.
Tel No: +91-44-30886000/01
Fax No: +91-44-30886002

leadf00t · 19th February 2010, 12:06

talk with someone from the below address
This nissan office is just above my office. it is suposed to deal with dealer

Head Dealer Development. Hover Automotive India Pvt. Ltd,
1001 A, Godrej Coliseum, 10th Floor, Somaiya Hospital Road,
Off Eastern Express Highway, Sion(E).
Mumbai 400 022.

HAi or Hover auto india is Nissans partner in india

About Hover

Nissan Motor India Pvt. Ltd. (NMIPL) has appointed Hover Automotive India (HAI) with effect from 8th May 2008, as its service partner to operate the Sales, Service, Parts, Marketing & Dealer Development functions in the Indian Market for Nissan range of products.
refer to Application for Nissan Dealership

Tel: 022-66208888

Scooby STi · 19th February 2010, 16:44

Thanks a bunch Sidindica and Leadfoot.

I've shaken them up a bit, I think I might get the Turbo on goodwill warranty.

Cheers!

Mpower · 19th February 2010, 18:41

Quote:

Originally Posted by Scooby STi

. The dealer here is quoting 98,000 for the turbo assembly which can be bought in the UK for 500 pound sterling.
!!

Ouch!

If you want, I have another friend in B'lore with an X-trail and he has a source for OE parts from Mumbai.

skydiver · 20th February 2010, 20:32

Quote:

Originally Posted by Scooby STi

Thanks a bunch Sidindica and Leadfoot.

I've shaken them up a bit, I think I might get the Turbo on goodwill warranty.

Cheers!

Hey good to hear that you got help

how much mileage you get from vehicle under normal conditions..

nitrogary · 21st February 2010, 10:29

i have seen failures like that- the vane breaking. it is possible if the turbo oversped.
i would like to know if it is a fixed geometry or variable geometry.
please check a few parameters like air filter status and leakages in intake system.
though, it seems you have opened the intake pipe so it will be difficult to state whether there were any intake leaks. if you can post some pics, it would be of great help.
you can see this link: http://www.whatcar.com/car-reviews/u...eviews/23655-3
a few users have stated that nissan turbo failures are a common issue.
dont know how common it is though.

regards

Scooby STi · 23rd February 2010, 19:58

The dealer returned the car today with a brand new turbo free of cost including labour, extended 'goodwill' warranty apparently. They were pretty helpful.

Thanks for the tip Mpower, i'm glad I did'nt need to use it though.

skydiver: I get 10 kmpl when driven with a light foot

Nitrogary: That's news to me. I'll check out that link.

ishotmydog · 23rd February 2010, 21:35

OT pardon my ignorance guys but what is extended 'goodwill' warranty?

akshaymahajan · 23rd February 2010, 21:41

Quote:

Originally Posted by ishotmydog

OT pardon my ignorance guys but what is extended 'goodwill' warranty?

Goodwill exchange is that a company in order to keep its customers satisfied and happy, replace the faulty part (if it is not a periodically replaceable part) at their own cost. For a company like Nissan brand image is more important than a Rs.1 lakh turbo and also the customer may consider a Nissan as his next car again.

.anshuman · 23rd February 2010, 21:41

Good to hear Nissan did it under Goodwill Warranty, And with some manufacturers like Tata, Fiat and Skoda one needs to fight, scream and threaten to make them honour a valid warranty(And some times drag them to court).

ishotmydog · 23rd February 2010, 21:54

Quote:

Originally Posted by akshaymahajan

Goodwill exchange is that a company in order to keep its customers satisfied and happy, replace the faulty part (if it is not a periodically replaceable part) at their own cost. For a company like Nissan brand image is more important than a Rs.1 lakh turbo and also the customer may consider a Nissan as his next car again.

thanks for the answer akshay

scooby, you must have written quite a letter, glad that the car is up and running again

wanderernomad · 24th February 2010, 17:21

Will Indian auto manufacturers learn something. This is really goodwill warranty. Kudos to Nissan.

18th February 2010, 21:43	#1
Scooby STi BHPian Join Date: Feb 2008 Location: Bangalore Posts: 74 Thanked: Once View My Garage	Turbo Failure in '07 X-Trail! Nissan Customer service? EDIT: Now resolved. Just checking if anyone has a Contact number AND/OR email address for Nissan Customer Service in India. There is nothing on their website or anywhere else. I need to contact them for a replacement Turbo on my 2007 X-trail Mods: please excuse if this the wrong section, I could'nt find a relevant section.
	() Thanks

18th February 2010, 21:49	#2
skydiver BHPian Join Date: Dec 2005 Location: bangalore Posts: 97 Thanked: 9 Times	Hey, did u try contacting the dealer in Blr? How much mileage before the turbo went bad? asking as I am also an owner of xtrail.. thanks
	() Thanks

19th February 2010, 10:40	#3
Scooby STi BHPian Join Date: Feb 2008 Location: Bangalore Posts: 74 Thanked: Once View My Garage	The dealer in Bangalore claims there is no 'customer service' number for Nissan India which sounds very fishy. A vane is chipped on the inlet side of the impeller which is a freak occurance. The only damage i've seen previously on a turbo is the vane blades melting on the ends, chipping of the impeller is unheard of. Turbo's don't ever fail. Some turbo's which are used in vehicles that have done over 2.5 lakh are reused again in different vehicles and work fine. I have 75k on the odometer, the part is out of warranty. But, since turbo failure is a freak occurance, I wanted to get in touch with Nissan to see what best can be done. The dealer here is quoting 98,000 for the turbo assembly which can be bought in the UK for 500 pound sterling. I'm hoping I can get some 'goodwill', that will happen only if I have a contact in Nissan India!!
	() Thanks

19th February 2010, 11:14	#4
sidindica Senior - BHPian Join Date: Jun 2007 Location: Delhi Posts: 4,890 Thanked: 8,101 Times	Maybe this is of any help: Nissan India’s Corporate office is located at IInd Floor, No. 36, Vijayaraghava Road, T Nagar, Chennai 600 017. Tel No: +91-44-30886000/01 Fax No: +91-44-30886002
	() Thanks

19th February 2010, 12:06	#5
leadf00t BHPian Join Date: Oct 2007 Location: MH04 Posts: 439 Thanked: 15 Times View My Garage	talk with someone from the below address This nissan office is just above my office. it is suposed to deal with dealer Head Dealer Development. Hover Automotive India Pvt. Ltd, 1001 A, Godrej Coliseum, 10th Floor, Somaiya Hospital Road, Off Eastern Express Highway, Sion(E). Mumbai 400 022. HAi or Hover auto india is Nissans partner in india About Hover Nissan Motor India Pvt. Ltd. (NMIPL) has appointed Hover Automotive India (HAI) with effect from 8th May 2008, as its service partner to operate the Sales, Service, Parts, Marketing & Dealer Development functions in the Indian Market for Nissan range of products. refer to Application for Nissan Dealership Tel: 022-66208888
	() Thanks

19th February 2010, 16:44	#6
Scooby STi BHPian Join Date: Feb 2008 Location: Bangalore Posts: 74 Thanked: Once View My Garage	Thanks a bunch Sidindica and Leadfoot. I've shaken them up a bit, I think I might get the Turbo on goodwill warranty. Cheers!
	() Thanks

21st February 2010, 10:29	#9
nitrogary BHPian Join Date: Feb 2009 Location: Pune Posts: 248 Thanked: 915 Times	i have seen failures like that- the vane breaking. it is possible if the turbo oversped. i would like to know if it is a fixed geometry or variable geometry. please check a few parameters like air filter status and leakages in intake system. though, it seems you have opened the intake pipe so it will be difficult to state whether there were any intake leaks. if you can post some pics, it would be of great help. you can see this link: http://www.whatcar.com/car-reviews/u...eviews/23655-3 a few users have stated that nissan turbo failures are a common issue. dont know how common it is though. regards Last edited by nitrogary : 21st February 2010 at 10:32. Reason: found new data
	() Thanks

23rd February 2010, 19:58	#10
Scooby STi BHPian Join Date: Feb 2008 Location: Bangalore Posts: 74 Thanked: Once View My Garage	The dealer returned the car today with a brand new turbo free of cost including labour, extended 'goodwill' warranty apparently. They were pretty helpful. Thanks for the tip Mpower, i'm glad I did'nt need to use it though. skydiver: I get 10 kmpl when driven with a light foot Nitrogary: That's news to me. I'll check out that link.
	() Thanks

23rd February 2010, 21:35	#11
ishotmydog BHPian Join Date: Jan 2008 Location: Pune Posts: 593 Thanked: 18 Times	OT pardon my ignorance guys but what is extended 'goodwill' warranty?
	() Thanks

23rd February 2010, 21:41	#13
.anshuman Distinguished - BHPian Join Date: Dec 2004 Location: Good-Gaon Posts: 7,763 Thanked: 11,064 Times View My Garage	Good to hear Nissan did it under Goodwill Warranty, And with some manufacturers like Tata, Fiat and Skoda one needs to fight, scream and threaten to make them honour a valid warranty(And some times drag them to court).
	() Thanks

24th February 2010, 17:21	#15
wanderernomad Senior - BHPian Join Date: Jul 2007 Location: Chandigarh Posts: 2,534 Thanked: 1,276 Times View My Garage	Will Indian auto manufacturers learn something. This is really goodwill warranty. Kudos to Nissan.
	() Thanks