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Originally Posted by SPIKE ARRESTOR Why didn't Nokia find these quality defects before it reached its customers? simply because the supplier nowadays are "self certified" this means they declare the products offered by them are complying to all the prescribed parameters. |
Not that I know anything about the mobile phone industry, and we shouldn't go off-topic, but probably there's something wrong with the prescribed parameters then? How else can one explain the poor unreliability of one brand, and the supreme reliability of another? Making cars is no longer rocket science. It's the SUM of those vendor parts that make the WHOLE car...the car that your customer is paying you a hefty price for. That price includes the effort that goes into choosing the right vendors & ensuring the right quality. No ones doing community service to us by selling us cars. If any of those parts fail, then your product has failed to meet the customer's expectations.
I reiterate that, I as a customer, am paying the manufacturer / assembler. Its not my business to worry about who the vendors are. I have faith in the brand, like the car and make the downpayment. If the car falls apart, I could care less about the vendors. I WILL point a finger to the manufacturer, hold him fully responsible, never return as a customer and make sure to spread the word. Even the courts agree with me and hold the manufacturer singularly responsible. Who loses the most? The manufacturer first, then the vendor. I think its in the manufacturer's best interests to choose the right vendors, and ensure the right standards in part quality. Quality standards - in design, production, procurement, installation etc. - is what make or break a brand. |