Damaged Reverse gear shift gate assembly - Ford Ikon Flair 2006

ilangop · 5th August 2010, 11:38

Hi all,
One fine day, the reverse gear stopped functioning in my dad's Ford Ikon Flair. He shifter would not move into the reverse gear slot. The vehicle was taken to My-TVS at Indranagar (near Neyveli - TN). The had removed the shift lever linkages and dropped down the GB. This time they were able to shift while the GB was dropped down. Again after putting it up onto the engine, the problem reappeared. So we took back the vehicle from My-TVS, and headed towards MPL Ford in Pondicherry.

The guys opened up the GB and concluded that the reverse shifting gate assembly was worn out and had to be replaced, at a cost of about Rs 8000/- for the part and close to 1500/- for labour. The vehicle has done so far only 27K and odd Kms and it was surprising to see a power train part failing so soon. So I had written to a friend in Ford Chennai, to whom I had mentioned the problem and asking for free replacement of part as this failure was not the outcome of any abuse or misuse of the car.

Now the job is done at Pondi and the car is ready for delivery. But the real problem is we are stuck in between, neither hearing any response from the dealer nor from Ford India. The dealer says that the invoice has been sent to the Regional Sales Manager, and they are yet to hear from him. But I have no clue of what exactly is happening inside the company, about this issue. So please suggest what needs to be done or could be done, so that we dont have to pay for a manufacturer's fault.

Apart from this the Ignition coil was replaced an year back, and now the wiper linkages needs a replacement. I would like to know from other Ikon Flair users if they too incurr higher running costs at >27k kms or only ours is the bad piece from the lot.
-Ilango
PS: Mods please move this to an appropriate place, if it doesnt fit here.

condor · 5th August 2010, 14:21

Ilango, you can also check Benny's thread :

http://www.team-bhp.com/forum/1204995-post214.html

ilangop · 6th August 2010, 09:15

Thanks Condor,
Yesterday my dad had received a call from the MPL Ford. My dad was informed that the Ford people are offering a 50% discount on the bill. Will update you with the split up, as my dad will collect the vehicle tomorrow.

ghpk · 7th August 2010, 00:26

Nice to see Ford at least gave 50% off for such defect on a 4 yr. old car.
I don't think that's much possible for other brands when car has done 27k on odo.

ilangop · 7th August 2010, 16:29

Guys,
Dad took the vehicle back. Costed Rs 4886/- in all. Part + Oils + Labour.

dhanushs · 7th August 2010, 17:55

Quote:

Originally Posted by ghpk

Nice to see Ford at least gave 50% off for such defect on a 4 yr. old car.
I don't think that's much possible for other brands when car has done 27k on odo.

Yes, 50% off on such a defect for a 2006 car is just superb!!.. Did benny get this??..
btw, this gives me some hope (Mine is a 2007 Flair), considering the dull service PVS Ford Calicut offers.

5th August 2010, 11:38	#1
ilangop BHPian Join Date: Jul 2008 Location: Chennai Posts: 992 Thanked: 903 Times View My Garage	Damaged Reverse gear shift gate assembly - Ford Ikon Flair 2006 Hi all, One fine day, the reverse gear stopped functioning in my dad's Ford Ikon Flair. He shifter would not move into the reverse gear slot. The vehicle was taken to My-TVS at Indranagar (near Neyveli - TN). The had removed the shift lever linkages and dropped down the GB. This time they were able to shift while the GB was dropped down. Again after putting it up onto the engine, the problem reappeared. So we took back the vehicle from My-TVS, and headed towards MPL Ford in Pondicherry. The guys opened up the GB and concluded that the reverse shifting gate assembly was worn out and had to be replaced, at a cost of about Rs 8000/- for the part and close to 1500/- for labour. The vehicle has done so far only 27K and odd Kms and it was surprising to see a power train part failing so soon. So I had written to a friend in Ford Chennai, to whom I had mentioned the problem and asking for free replacement of part as this failure was not the outcome of any abuse or misuse of the car. Now the job is done at Pondi and the car is ready for delivery. But the real problem is we are stuck in between, neither hearing any response from the dealer nor from Ford India. The dealer says that the invoice has been sent to the Regional Sales Manager, and they are yet to hear from him. But I have no clue of what exactly is happening inside the company, about this issue. So please suggest what needs to be done or could be done, so that we dont have to pay for a manufacturer's fault. Apart from this the Ignition coil was replaced an year back, and now the wiper linkages needs a replacement. I would like to know from other Ikon Flair users if they too incurr higher running costs at >27k kms or only ours is the bad piece from the lot. -Ilango PS: Mods please move this to an appropriate place, if it doesnt fit here.
	() Thanks

5th August 2010, 14:21	#2
condor Distinguished - BHPian Join Date: Jun 2006 Location: Speed-brkr City Posts: 15,864 Thanked: 16,013 Times View My Garage	Ilango, you can also check Benny's thread : http://www.team-bhp.com/forum/1204995-post214.html
	() Thanks

6th August 2010, 09:15	#3
ilangop BHPian Join Date: Jul 2008 Location: Chennai Posts: 992 Thanked: 903 Times View My Garage	Thanks Condor, Yesterday my dad had received a call from the MPL Ford. My dad was informed that the Ford people are offering a 50% discount on the bill. Will update you with the split up, as my dad will collect the vehicle tomorrow.
	() Thanks

7th August 2010, 00:26	#4
ghpk BHPian Join Date: Mar 2009 Location: Ghaziabad Posts: 870 Thanked: 211 Times	Nice to see Ford at least gave 50% off for such defect on a 4 yr. old car. I don't think that's much possible for other brands when car has done 27k on odo.
	() Thanks

7th August 2010, 16:29	#5
ilangop BHPian Join Date: Jul 2008 Location: Chennai Posts: 992 Thanked: 903 Times View My Garage	Guys, Dad took the vehicle back. Costed Rs 4886/- in all. Part + Oils + Labour.
	() Thanks