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Originally Posted by mb_jg Hey Vivek, I had the same issue with my 1.2 Palio around 3yrs ago. We were on our way back to Pune from Kolhapur & it was pouring like hell with hail stones. I noticed water dripping from the cabin lamp above the rear view mirror. I stopped at a restaurant & noticed that the windsheild sealant had come apart just a bit. I luckily found mseal in my tool box & patched it up, stuffing it way inside. It's been 4yrs since that & there's no more water sepage during the rains.
Since your friends car is new, ask the dealer to replace the windsheild sealant, it should solve the problem unless it's something else that I can't think of.
Yes, FIAT has it's quality issues, but after 4yrs & various niggling issues, my Palio still brings a smile on my face every single time we hit the highway. Sadly, that emotion comes at a price. (Did I just describe marriage :o), hope wifey not reading this)
Now that is pure love I say!! |
Ha ha! Yes emotions, especially a packful of them come for a price. In my friend's case since it is emotion pack, car comes with a factory fitted antenna and in all probability that looks like the culprit. My friend is still very upbeat about the car it's just the quality of these small bits that really hurts. And, if you are a car lover then even minor issues here and there actually hit your heart. It's the love for Fiat cars that has made me buy a Linea (will post an ownership thread soon). Quote:
Originally Posted by SumitBahl I had the exact same problem.
However, in my case, the radio antenna on top of the roof was an aftermarket accessory. The suckers did not tightly screwed the antenna in. I had noticed it before that antenna would rotate with a slight movement.
When it started raining, the water seeped in. I got the antenna tightened and never faced the issue.
In my case, it was fault of accessory guys. |
At least you can catch hold of the accessory guys and make them pay for the damage since you know them. But in case of factory fitted items - you are actually talking to a car manufacturer who is often our of bound for lesser mortals. Both my friend and me come from media background so know how to access these biggies and get a resolution. Quote:
Originally Posted by krish3 Just like the sales figures, Punto's are just about dripping in.
Why don't you show to Fiat what you've done in your company and how its going to affect sales. This will get them up and running to resolve the issue. |
I am sure management at Fiat realizes these issues and hence are quite proactive when addressing to customer complaints. Fiat, I believe had an annual target of selling 40k cars this year and they are about to achieve that. But bigger issue for Fiat is to realize and enforce high quality standards apart from addressing the issue. What I learn from my friend in Delhi is that Tata Service is not really equipped to handle Fiats. And most of the time they simply pass the buck - to only god knows whom but lack of training on Fiat cars is evident. Quote:
Originally Posted by .anshuman @Vivekshukla: What is the response of the Tata-Fiat service center regarding this issue? |
The response is good. After writing to the brand head, the issue was routed to service head and from there a senior executive from Fiat based at Delhi is assigned to his car and since this executive is on personal leave, will only be able to address it on 8th Sep.
In the meanwhile, Tata Motors guys have aggressively started following my friend and they want to take the car to a service center in Gurgaon (the car was purchased and serviced at Rama Motors, Okhla, Delhi) and get it fixed but my friend is adamant that he will only talk to Fiat and no one else now. Quote:
Originally Posted by sandeepmdas It's an Emotion Pack as mentioned in the post which comes with a factory-fitted antenna. It is also a new car, so the period-of-time factor has no role in it.
But, IMO you have almost zeroed in to the culprit here . Let me rephrase your post:
The rubber/PLASTIC bushings under Fiat OE antennas are too bad in quality and over a not-so-SHORT period of time similar issue can happen.
Unless, of course the owner/someone who washed this particular car has done something that disturbed the seating of the car's antenna. |
Preliminary investigation now points to antenna. Fiat will also have to change the roof lining since that's wet too now. |