Defective Maruti Ritz ZXI with repeated Power Steering failures

blackfire_9 · 22nd January 2011, 19:25

Is it just me or has the count of such incidents actually risen?
And the bigger shocker is the way the manufacturer/company is dealing with the customer. You put a simple query on their website & they are quick to respond, to which they boast of as customer friendliness but then when it is a real issue which is being faced by a customer, that is when they have no answers.

It's not just with any one manufacturer it seems, it's with everybody coming in to India & doing business with the very same attitude.

shashank, what's the update on your car? If Maruti still hasn't taken any corrective action in this regard, it's shocking to say the least.

Drive safe.

shashank.nk · 10th October 2011, 15:56

Update:

Sorry for not posting in a longtime, actually took the car back from the dealer after a written assurance and have been busy clocking miles in it

almost close to 13k now !

The problem hasn't resurfaced since then, and i've been happy with the car except this experience in the few months. A car is a machine at the end of the day and it is but natural for a machine to fail or develop problems, its the support or the lack of it from the manufacturer that makes a difference. In my case the dealer was not of help, the manufacturer though late, ensured rectification of the problem.

I hope my experience remains an exception ,and doesn't become the norm.

Request to mods: I have nothing more to post on the car, please close the thread.

22nd January 2011, 19:25	#46
blackfire_9 Senior - BHPian Join Date: Nov 2009 Location: India Posts: 1,075 Thanked: 191 Times	Re: Defective Maruti Ritz ZXI with repeated Power Steering failures Is it just me or has the count of such incidents actually risen? And the bigger shocker is the way the manufacturer/company is dealing with the customer. You put a simple query on their website & they are quick to respond, to which they boast of as customer friendliness but then when it is a real issue which is being faced by a customer, that is when they have no answers. It's not just with any one manufacturer it seems, it's with everybody coming in to India & doing business with the very same attitude. shashank, what's the update on your car? If Maruti still hasn't taken any corrective action in this regard, it's shocking to say the least. Drive safe.
	() Thanks

10th October 2011, 15:56	#47
shashank.nk Senior - BHPian Join Date: Jan 2010 Location: Bangalore Posts: 1,696 Thanked: 1,046 Times	Re: Defective Maruti Ritz ZXI with repeated Power Steering failures Update: Sorry for not posting in a longtime, actually took the car back from the dealer after a written assurance and have been busy clocking miles in it almost close to 13k now ! The problem hasn't resurfaced since then, and i've been happy with the car except this experience in the few months. A car is a machine at the end of the day and it is but natural for a machine to fail or develop problems, its the support or the lack of it from the manufacturer that makes a difference. In my case the dealer was not of help, the manufacturer though late, ensured rectification of the problem. I hope my experience remains an exception ,and doesn't become the norm. Request to mods: I have nothing more to post on the car, please close the thread. Last edited by shashank.nk : 10th October 2011 at 15:58.
	() Thanks