Re: Axle problem - Honda Accord (new shape) Quote:
Originally Posted by bhp I have a new shape Honda Accord Automatic Aug 2008 having done 25k kms.
The said car also has extended warranty which expires in 2012.
There is a tak-tak sound from the RHS underbody while taking turns at slow speed which was reported to soliatire honda Andheri during last service in the first week of feb 2011. They kept the car for 3-4 days to inspect the problem.
They inspected the car and found rhs axle problem and assured me that it will be covered under the extended warranty. But said part not in stock so should take 15-20 days to arrive.
After many follow-ups they called the car after 15-20 days saying the Honda engineer wants to check the problem and i send the car again to the workshop for a day.
1 month passes by and i dont get any response for honda or the dealer. I go and meet the customer care manager at the service station where he mentions to me that the claim has been rejected by honda calling it a 'wear and tear part'. He also mentions that there is a similar problem in another Accord as well so he would talk to honda and re-apply for the axle under warranty. Honda has again rejected the claim saying it is a 'wear and tear part' and there are some problems with the axle bearing so it wont be covered.
I have raised this issue with the customer care at honda as well but have got no revertal.
I have also gone through the extended warranty manual and it doesnt anywhere mention about axle not being covered.
There isnt any concrete reply from honda regarding the issue.
This is my first experience of an axle problem on such a low mileage car other then the maruti 800 days in the 90's.
This is a manufacturing defect and Honda should honour it.
All comunications from the dealer have been verbally. There hasnt been a single report/copy of the claim being rejected by Honda.
Should i take the car to another service center ??? need help guys
This is really frustrating inspite of having the car under extended warranty and the case has taken almost 2 months. |
Hi dear I also had problem with this andheri work shop ,which is next door to my office.
These chaps are experts in making fool out of you .
Igot my accord MT 2005 model clutch replacement, they called the car for 3 times to their workshop and upon raching the workshop they say the clutch assly is not yet come.
I made them say sorry and told them to do thier home work first then call the customer.
After 4 visits the assly arrived and was replaced, during job card prepration they told me that throttle body will be lubricated and is also chargable.
When the car was being repaired in the workshop I visited them saw that the mechanic spraying choke cleaning spray in the body with his already used can and a brand new can lying nearby which later he kept it in his toolbox.
When bill arrived I said I want my spray can which is with the mechanic, but they refused to accept, now I made big noise in the workshop almost creating scene then immediately the brand new can came on the table I was sitting.
I told them I dont beleive you have replaced my clutch plate also. It must have been adjusted. But I thought to end here and went home.
Irequest all avoid this PLACE .
Second ocation Power steering pressure pipe was burst they qouted me 19000/- for pipe ,oil,labour etc I got it done from a guy in Bandh Santacruz who repaired my old pipe with new pipe and new oil and labour all for 2000/- .Regards........... |