![]() | #226 | |
BHPian Join Date: Nov 2009 Location: chennai
Posts: 509
Thanked: 185 Times
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P.S - My car was not 5 years old yet when they changed my mounts. Regardless of that, you had clearly told them about the issue well before the five years period expired. It is none of your fault that they did not have the part in their stocks. They can not wriggle out of their obligations quoting their own mistake. Give them hell. | |
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![]() | #227 | |
Senior - BHPian | ![]() Quote:
I am already fed up. Though I still love the car to the core, it's startling to know how 1.5 years of good ownership experience can be spoilt in just a matter of days. | |
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![]() | #228 |
Senior - BHPian ![]() | ![]() Arvi buddy trust me i have gone through the same feelings that you are going through now with respect to HASS.Trust me hass is not to be trusted and frankly i am better off not dealing with them when something goes wrong with the car.Those punks are only good for routine oil changes etc.But do hold on,the civic's a car which is worth the trouble.I hope things work out. |
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![]() | #229 | |
Senior - BHPian | ![]() Quote:
I was quite happy with the people at Capital Honda till now. Even now, the only thing that frustrates me is that they had me chasing them for a part for months together and finally have the guts to say that I did not push them enough. It can't get worse than this. | |
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![]() | #230 |
Senior - BHPian | ![]() After a week of drama in which I was regularly talking to the Service Advisor and the dealership's Customer Relations Manager every morning and evening, I finally got some respite. Earlier yesterday, the CRM informed me that Honda can't replace this part Free of Cost, as my car is older than 5 years. He also said that he is trying to get a discount in the cost of the mount. I made it clear that I can't bear anything more than 50%. Since I was able to prove to them that I was indeed following up with them for the hydraulic engine mount since May-2012, I finally got a call late last evening that Honda, as a 'goodwill gesture', will be giving a 50% discount on the part cost. Capital Honda, on their part, agreed to slash off 50% from the labour cost. Since this issue was being dragged along so much and I badly wanted my car for the weekend, I accepted and said that I will collect the car today evening. With all the things that happened, I was hoping that it will all go smoothly today. Thankfully, it did, except that the left-side ORVM isn't working properly. I am able to close and open the mirror assembly and move the glass left and right, but not up and down. There should be a loose connection somewhere and I think I will have to visit them again to get it corrected. I did test the gap in the new mount at the dealership and it now accommodates 2 old 5 Rupee coins. I will post pictures of the new part tomorrow. I ended up paying INR 4357 for the hydraulic engine mount instead of INR 8714, which is the original cost of the part (including labour charges). The total charges, including the cost of replacing the faulty AC Relays, added up to INR 6345. So, one full week of persistence saved me around 4000 bucks. Though I am not totally happy with the outcome, I must admit that I am not totally upset either. The CRM was genuinely supportive and took down all the points that I had to make. I thanked him yesterday for all his efforts and the apologetic nature in which he dealt with this problem. Lastly, heart-felt thanks to skdking and Autofreak for helping out and sharing all necessary details. |
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![]() | #231 |
Senior - BHPian | ![]() As promised, here are the pictures of the new hydraulic engine mount in the car. A close-up shot reveals that the gap has significantly increased compared to what it was before. ![]() While it was tough to even insert one before, two 5 Rupee coins can be easily inserted into the gap now. ![]() For a better perspective, here are a couple of comparison shots of the engine mount 'before' and 'after' replacement. ![]() ![]() The mild vibrations in first gear is gone now and I hope the loud 'thuds' when going over potholes at moderate and high speeds are also arrested with this. |
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![]() | #232 | |
BHPian Join Date: Nov 2009 Location: chennai
Posts: 509
Thanked: 185 Times
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I recommend that now you give a call to everyone in Capital Honda and thank them. Those of them who deserve it, will be overjoyed. And the rest will be shamed. They to deserve it. | |
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![]() | #233 | |
Senior - BHPian | ![]() Quote:
The car is back to its own good self now. The ride seems to have slightly improved after replacing the hydraulic engine mount, but I guess it's more of a perception. I haven't had a chance to drive over big potholes to assess whether the big 'thud' creeps up, as it did before. The biggest advantage of replacing the faulty mount is that the vibrations in the first and second gear are totally eliminated and the car feels smooth. Meanwhile, I hear a slight creaking noise every time I press the clutch pedal. Does that indicate a lack of lubrication or something? | |
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![]() | #234 |
BHPian Join Date: Sep 2009 Location: Navi Mumbai
Posts: 26
Thanked: 2 Times
| ![]() Hi Arvi, I happened to read through your very first post of this thread. my story seems to be some what like yours. I currently own a santro which i have been using for 6+ years, clocked approx 1.5l kms.now its time for upgrade. I am totally crzy bout Honda civic. When searched for i found many civics within 7lac range in mumbai which are driven below 30k kms. My daily run would be approx 70kms..the FE of civic is bothering me... Does a cng conversion makes sense for daily commute?? Any satisfactory reports on above, in your knowledge.. |
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![]() | #235 | |
BHPian Join Date: May 2007 Location: Mumbai
Posts: 478
Thanked: 111 Times
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![]() | #236 | |
BHPian Join Date: Sep 2009 Location: Navi Mumbai
Posts: 26
Thanked: 2 Times
| ![]() thanks saurabh for your feedback and sharing your experience.now would definitely go ahead with civic and get cng retrofit. Quote:
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![]() | #237 | ||||
Senior - BHPian | ![]() Quote:
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I am sure there are quite a few in the forum who are on the CNG way after looking at this thread. You guys in Mumbai have that advantage which, unfortunately, isn't available to us. Quote:
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![]() | #238 |
Senior - BHPian | ![]() As much disappointed as I was when Honda launched the plain-looking 2012 Civic in USA, I was in for a pleasant shock when Honda did that emergency refresh (as it is popularly being referred to there) for it's bread and butter model. The 2013 Civic, despite having the same body shell and underpinnings as the 2012 model, was looking classy and elegant. Though not as modern and striking as the 2007 Civic was at the time of its launch, I have become a fan of the 2013 Civic now. And I duly convinced my cousin living there to buy one of these when he was looking out for a new car to replace his ageing 2002 Sonata. The Elantra (neo-fluidic Elantra for us in India) almost became his second car when I cajoled him into buying the 2013 Civic. There was a lot of apprehension and hesitation on the Civic, given the fact that all he heard was negative feedback on the 2012 model. In contrast, all my cousin heard about the Elantra was great stuff and extremely-pleased owners. It kind of shows what a big impact the word-of-mouth creates in a market like USA. Looking at the pictures of his brand-new car, I am at a loss to explain what made Honda decide against launching this car in India. It looks good inside and out, is loaded to the hilt with features, is apparently tuned to ride and handle better than the previous generation model and also comes with an option of a diesel engine in Europe. Why wouldn't Honda launch this in India? And, why should India only have the Brio and the Amaze? In my opinion, Honda is doing a blunder by discontinuing the globally-successful Civic and Jazz in India, inspite of earning quite a lot of fans for both the models. ![]() ![]() ![]() All in all, I am happy to have done my bit for spreading the love of 'Civic' across the shores. I am also disappointed that I won't have that luxury if at all I decide to replace my Civic here in India. Not that I am going to do that anytime soon, but still! |
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![]() | #239 |
Senior - BHPian ![]() | ![]() Dreaming of the new Civic ![]() |
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![]() | #240 | |
Senior - BHPian | ![]() Well, same here. But, its going to remain just that - a D.R.E.A.M! Quote:
Don't forget the whole lot of creature comforts that we miss out on. Honda was stingy, but ain't anymore. | |
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