5th November, 2013 - 40557 Kms
TB II had clocked 40000 kms on the odo on 25th October and was due for its 40k Kms service.
Due to the various festivals and other commitments was not able to find time and miles kept on adding.
I called up SA Ravinder on 4th and he informed me that due to Vishwakarma the workshop was closed but asked me to get the truck at Sterling Gurgaon on 5th between 8:30 & 9 am. I made it by 9. Being a week-day and the spirit of the festivities yet to subside, there were hardly any vehicles and the staff too was depleted.
Shockingly, Ravinder had reported sick and a jittery me was not comfortable in dealing with a new SA.
I had some issues with the truck and a few days back had asked my friend Roshun to take a TD to confirm my fears.
Fortunately Anil the senior-most TDriver was present at Sterling and I asked him to inspect. After an exhaustive test drive the following faults were diagnosed and a test report made:
1. Vibration in the steering wheel
2. Rear suspension bushes to be checked thoroughly
3. Front suspension to be inspected thoroughly.
4. Cross to be inspected in the propellor shaft.
5. Low pick-up - Mass Air filter sensor to be chemically cleaned
A new SA Malkeet Singh came with the job card and noted down all my concerns. The 40k kms service was a routine job except that all fluids were to be changed. I insisted on Air filter replacement as usual.
Wheeled in at 9.10, TD at 9:07, job-card at 9:20, in the bay at 9:40 & out at 3:10 pm.
I did not go to the lounge and instead remained with TB II. The truck was raised on the lift and the mechanic immediately started checking the underbelly closely and periodically tightened some nut & bolts. The left ball-joint was damaged and so were the mounting bushes of the front shockers.
Damaged Lower Ball-joint Damaged lower arm bush of Shock-absorber
These were to be replaced under warranty
but I also insisted on the right ball-joint to be replaced. First the mechanic said that it was allright and no need to replace, but I said if one ball-joint is replaced then as a rule the other should also be replaced.
The Service manager appeared and a serious discussion ensued between us. While he agreed that the pair is to be replaced as a rule, but only one ball joint would be covered under warranty.
I said I know that and am willing to pay for the other. Phew...settlement reached.
The air-filter removed, replaced & the MAF sensor chemically cleaned. Coolant drained from the engine block, high pressure air pumped in to remove any residue (there was none) and fresh coolant poured in. GB oil, Engine oil, Oil Filter, Diff oil (front & back), Brake oil & Clutch oil replaced.
Since the diesel filter was replaced at 35k, it was not changed. Brakes inspected and both the pads & shoes were in good condition, cleaned. Then the work on the suspension started. By 1:30 they had almost completed and only the new RHS shocker was to be installed.
LUNCH TIME.
Work resumed at 2:40. Everything finished, checked & re-checked. Anil & I went again for an exhaustive TD. All the issues were solved. The funny "
dhadak, dhatak" sound that used to come everytime I went over a crater or a speed-breaker had vanished. A tap on the accelerator made TB II go like a jack-rabbit with a fox in hot pursuit. In the meanwhile billing process had started. Settled the bill and moved out by 3:10 pm.
Went straight to my FNG Rakesh. Propellor shaft greased and washing done.
After that went to Deepak Kataria (Star Wheels) a few meters away and got the Wheel Balancing, Alignment & Rotation done. Reached home by 6:00 pm.
A very satisfying, hungry & thirsty experience. I had not had a morsel since morning, was standing throughout on the garage floor and occasionally sat on the wheel for sometime.
The damages:
1. Foam Air Cleaner********* Rs. 496.70
2. Hose EGR cooler** Rs. 129.23
3. Foam Air Cleaner** Rs. 496.70
4. Lower Ball-joint***** Rs. 610.99
5. Oil Filter************ Rs. 162.64
6. Coolant (6 ltrs)**** Rs. 1044.42
7. Engine oil (6 ltrs)* Rs. 1524.52
8. Castrol DOT4***** Rs. 219.78
9. Maxxi Elite******* Rs. 589.89
10. Maxxi Syntec** Rs. 645.28
11. Consummables* Rs. 628.10
12. Clutch & brake oil change** Rs.750.00
13. Labour********** Rs. 450.00
14. Paid Service*** Rs. 2000.00
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Total**************** Rs. 10441.00 (also includes various taxes)
Wheel Alignment etc.** Rs. 500.00
Washing, Greasing******Rs. 300.00
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Grand Total*********** Rs. 11241.00
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Very Happy Bull, Not too Happy Owner.
p.s. At half the cost of Rs.10441/- I would have got the above jobs done at my FNG. Biding my time. Another 10K Kms to go.
Not taking the extended warranty. And then it will be back to Rakesh. Sterling charged 750 for clutch & brake oil change. At FNG they would've bled the clutch system from the slave cylinder. Here they siphoned off the old oil...blaah.