Re: Mahindra Scorpio LX: My Dream Come True: Initial Ownership Review 3rd Service Update:
Some history before going for 3rd service: On a good Sunday evening with complete family and two kids, clutch stopped working in heavy evening traffic middle of the road. Somehow managed to park the vehicle in safe place without clutch!
Tried calling Chrome motors Hotline and Service advisor's numbers, no luck as they both were busy. Tried Mr Prahlad Kulkarni's number as he had given that for any escalations and emergency. Hotline number, Service Advisor, Abhilash everyone called me back within minutes and they were behind helping me. In an hour or so, mechanic came to the spot and certified saying Clutch slave cylinder has gone down and vehicle needs to be take to workshop as complete assembly and gear box needs to be brought down. Gave the Scorp to him and called up Abhilash to carry out the 3rd service too.
Other Complaints: Diesel Leakage near the hose and routine 3rd service checks.
Abhilash called next morning to note the job card and asked me to wait for updates and proper repair works. I assured him I am OK to wait and job should be cleaner, which he accepted as challenge and did up to the mark. He promptly updated about delay in delivery and took time till Tuesday noon. Also, he obliged promptly for the request to cover everything under warranty without any hassles.
Tuesday morning without any follow up Abhilash calls and voluntarily arranges driver to deliver the car home. After couple of days he again follows up to check if everything is working fine. This is highly appreciated. Lot of improvements seen in his way of working and which is exactly what customer will look out for.
Total bill was just 3 figure number around 600 or something.
Clutch issue is resolved and diesel leakage yet to be checked. Overall a happy owner after prompt response from team Mahindra, starting from Mr Prahlad Kulkarni, Mechanic Satish and Chrome motors service advisor Abhilash.
Will keep you all updated with experiences. |