1st Free Service at 1022 kms:
I had been on a slightly long drive last week and have covered my 1st FREE Service (at odo reading: 1022 kms at Anamallais Toyota, Coimbatore on 25th October 2012; 9:30 AM slot) during this trip and my experience goes like this:
** No pictures of the car were taken during this trip / during the service. Sorry for this guys, nevertheless - I shall try to narrate the complete experience briefly here. Trip Route: Bangalore - Salem (200 kms) - Palani (200 kms) - Coimbatore (130 kms + 150 local kms) - Salem (175 kms + 50 local kms) - Tiruchengode (45 kms including a short hill-drive) - Salem (45 kms + 70 local kms) - Bangalore (200 kms in heavy traffic).
Total drive: 1265 kms
No of days: 5
Total Fuel re-fill: 32 + 36 = 68 liters of Diesel (Tank-Full to Tank-Full calculated at the Starting point, Bangalore). I always stop re-filling at the "Auto-cut off" point.
Fuel Efficiency (55% Highways (~705 kms with considerably dense traffic at most of the times) & 45% City / Town roads (~560 kms) mostly B2B drives & heavy standing Traffic scenarios):
18.6 kmpl Average Speed Range maintained: 90 - 110 kmph, (with absolutely NO rash driving / excessive engine squeeze)
Tyre pressure: 32 psi Nitrogen in all 5 wheels
A/C Usage: 100% at fan speed 1 (mostly) / 2 (ocassionally).
Incidents en-route:
1. A dog jumped from the median on the Driver-side Bumper when we were driving 80 - 90 kmph at Salem-Namakkal highway. There was a slight damage on the bumper; The plastic Liner (the semi-circle plastic part above the tyre) was completely torn-off though; The car was absolutely stable - fully under control. I pulled-over by the side service-lane and called the Toyota road-side assistance call center (6:00 AM) to which they promptly responded. They had confirmed that it is absolutely safe to drive further without this Liner, which could be fixed during my planned service at Coimbatore the next day.
Total Damage to pocket: INR 1600
<<INR 1000 for the B2B Insurance (this is a fixed amount that needs to be paid for each claim) + INR 600 for the Mud-Flaps (accessories are not covered by Insurance) against a total bill of ~INR 11000 (Bumper, Mud Flaps & the Plastic Liner replacement) where the rest was fully claimed under Chola MS insurance with no hassles.>>
2. A Screw found on the rear-Left tyre pattern (seemed like a Puncture). No Tyre-Pressure reduced, still didnot want to take a chance and changed to the Spare-Wheel. Took to the Tyre Plus / Tyre Empire, the screw didnot penetrate through the tyre deep enough to cause a Puncture. They did a good job at Tyre Plus. Got the rear-left tyre replaced back with the actual tyre and got all tyres topped up with 32 PSI nitrogen.
Total damage to pocket: INR 50/- The Service Experience: Truly PREMIUM, Toyota Rocks!!
I had booked for a Service Apointment with Anamallai's Toyota, Coimbatore a week in advance. Booking was smooth, the slot which I had requested was very much available (9:30 AM on 25th October 2012). I received a couple of reminder SMS from them (one on the previous evening and one at 8:00 AM on the Service day). I reached promptly ON-Time (1022 KMS on the ODO) and was stunned to see the very well-organised service procedure.
Right from the security to the Service advisor to the Claims department - each person strives to provide customer-satisfaction at Anamallai's.
I was quite surprised when the Service Advisor came with their company cloth Seat-Cover (which he fixed over the driver-seat) and a brown-sheet that was put over the mud-flap before he entered into the car for inspection, so as to avoid dirtying the interiors! He started the car, noted down all general points in detail and finally checked if I had any specific issues. I was told that it typically takes not more than 1.5 hours for completing the general 1st Free Service (as it involves only the slight topups, checks & washing) but this time, it might get delayed due to the Insurabce claims. He then directed me to the claims-section for estimation of the damage caused on the dog-hit bumper.
In less than half-an-hour, a thorough estimation was made (including 3 thorough checks by 3 persons including the Body-Shop Chief-Technician). Initially, they said that it would take 3 days for delivery - considering their Claims Queue. I requested them that I had to get back to Bangalore the next day and they prioritised my claim after an approval from their Higher-Ups. I was promised a delivery on the next evening (which they had punctually kept-up). I received an SMS from Toyota within the next 4 hours that my 1st FREE Service was completed at Zero Cost. Called them up immediately and was told that it was an automatic SMS from Toyota soon after the Service formalities are completed. My car was pending the Insurance claim & Bumper + Liner replacement though. Received a call 1 hour prior to the promised time and was told that the vehicle was ready for delivery. All issues were perfectly addressed, with no chance given for re-visiting. The car was delivered back in its real old pristine state (1024 KMS on the odo) with extremely clean interiors & exteriors.
Overall Impression until my 1st Free Service:
When I compare to my Service Experiences with Maruti (Alto) for the past 5+ years, this is a giant leap ahead! The Whole Toyota team (Right from my first TD to Buying to Service) has really made me feel quite Premium through their service! I really had to wait several hours for an insurance claim for my Alto and each Service had some or the other un-attended issues which had to be re-attended after my comments. I truly hope that Toyota keeps up their same Servicing standards in the coming years too! Overall it was a hassle-free Servicing experience delivered with good commitment! Here I am, another happy revving member from the Toyota Family!
Cheers!!
M