Re: 2013 Skoda Rapid Red TDI comes home Update on the Gear Lever Jam issue from Vinayak Skoda:
I got the car back after 25 days. Since I had lost the original key, SA told me to replace all keys of the car. Below is how our conversation goes:
SA - "Sir, All Keys needs to be replaced and it needs to come coded with your car VIN number and part needs to come from Aurangabad. It will take 10 days". BTW, the clutch is weak, shall I replace it?
Me - OK, get the keys done ASAP. Also, go ahead with the clutch replacement. (Since the car had done 75k kms and clutch was hard as rock, I gave a go ahead).
Me (calling SA after 10 days): Did you get the new Key set?
SA: Sir, we got it but it is wrong part. I have ordered for correct part & it will take 10 days more.
Me: (I got pissed off and called the customer care and lodged a complaint and South India Customer care in charge called me. She promised to get the correct part via Air ASAP).
SA calls me: Sir, Engine mounting is loose, shall I replace the mounts? Plus AC is weak, Shall I top up the gas?
Me: Yeah, go ahead pls. Can I get a loaner car since its a delay from your end?
SA: hmm, ahhh
Another 5-6 days pass
Me: Is my car ready?
SA: Yes, Sir.
My dad goes and picks up the car and on his way the car refuses to start at a traffic signal. Dad gets help from passerby, jump starts and reaches home.
My analysis - In last 3 weeks, car hasn't been started. All the work, including clutch replacement, engine mounting, AC gas, New Key set has been done on last day. So, battery is weak and fully discharged.
Me: You guys didn't start my car in 3 weeks?
SA: everyday it was started. No problem from our side. Your battery is weak.
Me: Its 1 year old battery and I have the bill and warranty card.
SA: Then claim a replacement from Exide.
Me: ?? No, you come pick up my car and rectify the issue. Its your mistake that you haven't started the car and 1 year old battery cannot just die. It was working fine before my car visited your garage.
SA/SM - Pls push and start the car and bring it to service center. We will rectify the problem.
Me: Nothing doing. Come and take my car
Meanwhile I get hold of bill and warranty card and contact the Exide guys. He comes and is unable to cable jump start, he takes the battery and returns it after 2 days saying its charged and is working fine now.
Car is without battery for 2 days.
SA picks up my car. I tell him about exide guys.
Me: Did you check whats the problem?
SA: No problem Sir, Car is starting perfectly.
ME: Keep it for one more day without starting the car. Try starting it the day after and lets see if it starts.
SA: Sir, I did all that you said no problem with the car.
ME: Ok, send the car back.
I get the car and I am driving it after 3 weeks days (dad got it from Service center the first time) and I realize that RPM is at 1100 and AC turns off/On midway as if it has a mind of its own and car is pulling to left.
SA: OK Sir, I will take the car and rectify the problems.
SA: Sir, I have rectified the RPM, AC and Car pulling to left issue. But now the car is not starting Sir. The starter is not working and needs to be replaced.
ME: Last time I had sent the car back for this specific issue that the car was not starting but you kept the car for 2 days and dismissed it saying everything is fine and earlier it was battery issue. Why didn't you find out the starter issue then?
SA: Hmm..Ahhhh. Sir, new starter will take one week to come. GST issue Sir, no stock.
Me: (Banged my head ) OK, get it done.
Involving South India Customer care head also, did not help things much. Very casual, road side mechanic kinda attitude. No ownership, no prompt responses or updates.
Skoda makes fantastic cars but ASS is a big let down.
Total fatka:
Gear Lever - Rs 5000
key set - Rs 7000
Clutch, release bearing, pressure plates - Rs 22000
Starter - Rs 12000
Engine mount - Rs 2000
Don't remember charge for AC and other small stuff
Here is the my biggest worry:
Just a few days ago, I bought a sparingly used Rapid DSG just over 2 years old and the 1st owner has not taken extended warranty and Skoda refuses to give me EW since the car is 2 years and 15 days old.
Only wish that above issues had happened before I bought the DSG :-( |