Quote:
Originally Posted by wheeledsoul The loud "khat" sound should be of the gear arrangement in the power window mechanism. When the arm misses one of the teeth of the rotary gear, it produces such sound. |
It turned out to be a completely different thing.
-----------------------------------------------------
SECOND FREE SERVICE @ 4907 KMs
The Service Camp, due to be held in the last week of June, was delayed for 2 weeks and finally the Service Truck arrived here for a 2-day Service Camp - on 13th and 14th July, 2014. I received no less than 5 calls from the A.S.S. at the dealership to confirm a slot, and everytime I confirmed it.
Also, a call came from the dealership manager, Harjinder, 2 nights ago that they would be formally starting the proceedings in the newly-started dealership in my city on the 13th of July, and I was invited as an honorary guest for the
puja and start of proceedings. Accordingly, I left at 10:30 AM in the morning to avail Empress's 2nd Free Service and the
muhurat. Reached the new Shubh Honda dealership at 10:45 AM (it's situated on the outskirts of my city) and my SA, Deepak, who had come with the Service Van, promptly came out and greeted me with a smile. I listed the work to be done:
- General check-up,
- Engine oil check, if needed replace, if not let it be,
- AC Filter & Air Filter to be cleaned thoroughly,
- Underbody check,
- Driver door window sound,
- Front Passenger door not fully closing on the first attempt.
I went into the dealership showroom and sat down till Harjinder arrived along with the priest and a few other local contacts. The
puja started at 12 PM and continued for an hour, and the showroom was decorated in a simple manner to get things going. (details in the pictorial)
A more complete inauguration would be done on either 1st or 2nd of August, together with the Mobilio launch in my city. The Mobilio is pretty hot in demand right now, judging by the number of calls Harjinder was getting as inquiries/advance booking confirmations. He said they were sitting on 35-40 bookings of the Mobilio at the moment.
Empress's turn came at around 1 PM, after a line of Amazes got serviced. I explained the driver door problem to the two technicians on duty, and they promptly got to work. Lubricating the channels didn't help at all, and so they proceeded to remove the driver door panel.
And as soon as the glass was slid downwards, the culprit came into view. It was the door holder bar, which helps in keeping the door open, when it is opened. Either the weight of the door had bent it out of shape, or the part was another manufacturing defect. Either way, the closed section of the bar had slid further outward, and this was stopping the glass from going down (a tiny part of it). The pointed-arrow part of the holder bar was touching the window glass, and when the glass moved downwards by rubbing against it, the sound ("KAT!")was being produced.
The technicians said that the said part cannot be repaired per se, and it should be replaced. Since the car is under warranty, Deepak assured me that it would be done free of cost, and he would send details of my (unique) problem to the company. They told me to use the glass very sparingly in the half-down position till the replacement is done (either on the next service or on my next visit to them at the Raipur A.S.S.), else the glass could get cracked.
I suggest others to get this checked in their Citys as well, and I hope (touchwood!) that none of you have this problem springing up in your Citys as well.
The front passenger door (which wasn't fully closing on the first attempt) was tackled next, and it was found that the door lock gears had slid slightly backwards. Deepak explained that the denting guys have an instrument which would help in jerking the lock gears forward back into place, and this could only be done if I could visit them in the near future. This problem was present from the moment I had taken delivery, so it's safe to assume that this is yet another manufacturing defect grossly overlooked by the Quality Control team.
In short, neither of the two problems could be solved, and both issues stay pending till the next service or my visit to the Raipur A.S.S. center. Coolant top-up, AC/Air Filter cleaning was done, all general checks were passed in a jiffy, and then they checked the engine oil. It was looking good, at least for another 1000-1500 kms, so I told them to let it be until the next visit (next month). I might pay them a visit earlier than that, since I have to attend a meeting and get the door problems fixed, and I might get it changed then.
Only 1 guy was available for washing, so he took some considerable time in cleaning up Empress thoroughly. I asked for vaccuum cleaning of the interiors and a complete shampoo wash (instead of a top wash which the Amazes received), and got it. Empress was cleaned thoroughly inside and out, and she was shining like a brand new penny when I drove out from there at 5 PM.
In between, refreshments and tea were served to all guests who attended the ceremony and the customers who had come to the Service Camp, and also an immediate on-the-spot sale and delivery was done in the afternoon - a
sardarji and his son were very interested in the Amaze, and picked up an Alabaster Silver Amaze SMT i-DTEC. Cheque was drawn, handed over, and the delivery was done. They received a box of sweets as well.
Wishing the staff of the new Honda dealership the very best and congratulating Harjinder for this new step in their Honda journey, I headed home.
Expenses - NIL.
And now for the Pictorial:-
The new dealership decked with balloons.
Cars were decorated as well, and looked smart in their display line.
A Brio, 3 Amazes and a City (in that order).
The City SMT variant. Grille looks sober and slightly better than the gaudy chrome "moustache" of my Empress.
Interiors of the City SMT.
The priest starts his preparations.
The puja begins.
The puja ends after around an hour.
Service Camp in full swing outside.
Empress waiting for her turn.
The Service (On Wheels) Van, fully opened on all sides.
Drawing it's energy from...
Right (driver side).
Behind.
Left side.
A view from the other side of the road, as cars start coming in for servicings.
View of an Amaze getting serviced from inside the showroom while the Puja is on.
The tech starts with Empress's driver door window problem.
Door panel opened and the OEM speaker inside. I am told it's Panasonic.
The faulty part getting oiled.
The faulty part in question - door holder bar.
The small section which is hampering the window glass (highlighted).
Faulty part being re-fitted.
An Amaze SMT i-DTEC delivered on the spot.
Empress's washing begins. Note the water gun which looks more like an AK-47!
Scrubbing.
Shampooing.
Cleaning of the side profile.
Roof gets shined as well.
The serviced Amazes waiting patiently in a line for their respective owners, when I drove out. Service Van on the right.
