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Old 6th December 2018, 19:02   #16
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Default Re: My Hyundai Creta 1.4L Diesel E+

Congratulations on your buy & very well written review. Considering the details in the post, doesn’t look like you’re writing this after 2 years; either you were logging everything somewhere in rough or you have an amazing memory.

Stand out was the bargaining skills; its noteworthy especially when you’re buying something with so much emotions but still holding the ground on best price.

Good color choice & most of my previous cars viz Palio, wagon R, New Figo & the current ride WRV are grey in colour.

While I was in market for a new car earlier this year; I had Ecosport, Creta & WRV in contention mainly because I wanted to gift my 7 year daughter sunroof experience while still getting hold of something with higher ground clearance, decent safety features & practicality also. I was very keen on Creta after test drives but had to drop the ball for the optimistic pricing it sells at; Head & heart both were not able to comprehend on the pricing topped up with the famous variant confusions.

Its indeed a very good & practical car; enjoy mile munching.
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Old 6th December 2018, 19:38   #17
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Default Re: My Hyundai Creta 1.4L Diesel E+

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Originally Posted by vivekgk View Post
A nice review for a very nice car!! Thanks for putting this up, as the base 1.4 variants of the Creta and the Verna are usually given a miss by most reviewers online. Even TBHP's official reviews rarely cover the lower engine options and variants.
Thank you for your kind words. Even I recollect reading only one ownership review of the 1.4 Creta, that too exclusively on Team-BHP by a fellow member.

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Originally Posted by vivekgk View Post
I had similar experiences with the Brezza, as it was almost impossible to get a test drive. As with all Maruti cars, most people just booked it without demanding a test drive, and with all the bookings in hand the staff were getting uppity when we asked for test drives, and mostly had a "take it or leave it" attitude. It was the same case for me, but I had a friend at the showroom who managed to arrange a long TD for me.
I guess that the kind of sales they make has gone into their head and bloated their attitude. Nonetheless, it's a loss for them at the end of the day, not that it would make a world of a difference to them anyway. I guess you were lucky to have a TD arranged for yourself via your friend.

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Originally Posted by vivekgk View Post
Now this I find weird, because the base variant of the Ecosport started at about 8 Lacs OTR at the time, and the Titanium Diesel model that I bought in 2016 cost me 10.29 lacs OTR after discounts. I chose it over the Creta because the Creta 1.4 was missing out on so many features while priced the same as the Ecosport Titanium which had a bigger engine, Airbags, Alloy wheels, climate control, seat height adjust, lumbar support adjust, Fog lamps, the Sync Audio system, and at the time, I calculated that I would have to spend about 1.5 lacs in accessories to bring up the Creta to the level of the Ecosport Titanium.

Also, I find the sideways opening tailgate to be more useful than the regular hatch, especially if there isn't much room at the rear to open the door fully. In the case of the hatch, if there isn't much room (say 1 feet) behind the car, if you open it partially, the opening is at the bottom. But in the case of the sideways opening door, you can open it a bit and put your shopping inside through the gap.
I don't exactly remember the quote(s) shared by the dealer but my father did mention that it was out of our budget. Let me check with him if he still has the price list lying around somewhere at home and get back to you on the same.

Regarding the usage of the tail-gate, to each is his own I suppose. The society where I live, parking cars one ahead of the other is a daily affair and we have the occasional fools who park a bit too close. In such situations, I find it easier if the tail gate opens vertically instead of side-ways as it requires comparatively less space.

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Originally Posted by vivekgk View Post
As I recall, the Duster RXE was priced the same as the Creta 1.4. The main reason I didn't finalize it was the lack of airbags, and because the Ecosport's killer pricing and features. I agree about the spartan interiors (but they remain the same over age), and the hit or miss service. I remember that the ride was awesome, and so was the interior space and boot. The engine was also very smooth, and it was the easiest to drive, with no lag at all, and enough power.
Exactly! If the interiors were a bit better and the ASC's were up to the mark, I guess we could've gone for the Duster instead of the Creta.

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Originally Posted by vivekgk View Post
That's quite a negotiation!! Kudos! I was not able to get any discounts from the Hyundai dealer here, as they were saying they didn't have the 1.4 in stock and would have to order it. There was also a waiting period.
Thank you once again. The dealers we were in talks with were ready with discounts even though neither of them had our choice of colour in stock. Lucky me, I guess.

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Originally Posted by vivekgk View Post
I like the accessories that you have got, especially the LED reflector strip. I am having a hard time finding something like that for the Ecosport.
I did a general search regarding LED's for the Ecosport on the web and was able to find such LED powered elements which can be fitted above the tail-light section, probably on the pillars next to the rear windshield. I can share a few links from the web if you'd like or even just want to see them.

Last edited by Torque_Curve : 6th December 2018 at 19:59. Reason: minor changes
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Old 10th January 2019, 16:18   #18
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Default Re: My Hyundai Creta 1.4L Diesel E+

Kudos to a great thread!

1. Please create another thread about negotiating discounts from car dealers. Yours was a great one because Hyundai dealers usually don't give too much of discount from their pocket, only company authorized discounts :-)

2. One query: Is the spare wheel size same as that of other tyres or different?
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Old 14th January 2019, 16:53   #19
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Default Re: My Hyundai Creta 1.4L Diesel E+

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Originally Posted by mithun View Post
Kudos to a great thread!

1. Please create another thread about negotiating discounts from car dealers. Yours was a great one because Hyundai dealers usually don't give too much of discount from their pocket, only company authorized discounts :-)
I guess there is a similar thread (The "NEW" Car Price Check Thread - Track Price Changes, Discounts, Offers & Deals) already up and running on the forum. I guess we can get started there itself.

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2. One query: Is the spare wheel size same as that of other tyres or different?
The spare wheel is the same 16 inch steel wheel as the rest of the four wheels on my Creta.
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Old 18th June 2019, 21:16   #20
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Default Re: My Hyundai Creta 1.4L Diesel E+

To begin with, apologies for posting updating the thread since a while. In the past 2 months, there have been 2 visits to the service center, details of which I am sharing below. There are no other significant details to share in the past 6 months/1 year of ownership.

Visit Number 1:

The rear windows (both, left and right) were not functioning and we decided to head to the service center to get it fixed. We met one of the service advisors (SA's), Mr. Safwan, who patiently listened to our complaint and said he will get it fixed. He also told us about the on-going summer service camp wherein they would offer 10% discount on spares and service (IIRC). Since the car was almost 2 years old, the original anti-rust coating (applied at the time of purchase) would've past it's life by now. So we requested him to undertake anti-rust coating for the under-body and the silencer. Initially, I was confused since the silencer is a part of the under-body and the cost for it's anti-rust treatment should be included in the under-body coat. Later, the advisor explained to me that the silencer requires a different type of coating and hence the different segmenting and pricing. I went to collect the car later in the evening and they showed me the two different anti-rust coatings applied to the under-body, silver coloured coating for the silencer and black coloured coating for the overall under-body. The issue regarding the windows too were fixed by replacing their motors on both sides (claimed under warranty). The total bill came to INR 5,529.

My Hyundai Creta 1.4L Diesel E+-hyundai-creta-bill.jpg

Visit Number 2 (3rd [free] service update: 2 years or 20,000 km's):

During the second free service done last year (May 2018), the engine oil opted by the service center by default was Servo. I asked the SA at that time as to why he hadn't asked me which engine oil I would have preferred in my car, to which he responded that only Servo branded engine oil is available in the whole of Western Maharashtra. I had told them then and there that since the company has given the option, I would like Shell engine oil to be available during the next service (May 2019). Fast forward to April 2019, I call up the same SA who had attended to my car last year (Mr. Azharuddin) and he said the oil isn't available and you can't get Shell branded oil. I told him I'll talk to the higher-up's and see if I can get it arranged. I called up the customer relation manager at Modi Hyundai SVC (Ms/Mrs. Saba) who asked me what problem I have with Servo branded oil and why I couldn't go ahead with it. I was furious at this question and asked her that if the company offers two brands of oil, why should I stick to the brand I don't want? And if Hyundai is pushing one brand (Servo), why say that they offer Shell branded oil too? She said she will have to talk to her superiors and would get back to me soon. Later, I received a call from her and she said Shell oil would be made available for me, the only condition being that I had to inform her 3 days prior to bringing the car to the SVC. I was okay with this and asked her to go ahead with the order. I did call her 5 days prior to the service and requested her to keep the Shell engine oil ready for my car, which she agreed to. On May 20th, I went to the service center with the car for the annual service/3rd free service and was attended to by a very competent SA (unfortunately, I don't recollect his name). He noted down all the things to be done in the car during the 3rd service, asked me if I was facing any issues that had to be rectified. Save for the scheduled service, I had only one complaint that the music system wasn't sounding as efficient as it was in the initial days. As the music system of the E+ variant comes without Bluetooth connectivity, I am used to listening to songs in the car via the aux cable since day 1. He gave me a delivery estimate of 2.30 PM, which seemed fair considering I had brought in the car at 10.30 AM. He also informed me that he would call me when the oil is being changed so that I'm satisfied that they're indeed putting Shell branded oil.

About an hour into sitting at the customer lounge, the SA asked me to come to the service bay where they were changing the oil. Surprisingly, the engine oil was brought in a semi-transparent can (10-litre, white-ish coloured unit) I asked the guy working on my car which oil it was, he said it's the one you had asked for (didn't mention the brand), so I asked him why is it in such a can and is it Shell? He replied stating that they procure in large quantities hence whichever oil they put is brought to the car in such a can only. I had my doubts here but didn't want to question him further since he seemed clueless about anything. I later asked my SA but he claimed that it was indeed Shell. I still had a thought pondering in my mind that if they indeed had large quantities of Shell, why was I made to inform them days in advance? This made me question their level of trust and born was the thought whether or not to give the car to Modi Hyundai henceforth. Coming back to the service, the other parts such as the oil filter, diesel particulate filter, air filter and AC cabin filter were changed in front of me. All this was done by about 1 PM. The mechanic said he would take a while to diagnose the issue with the music system and requested me to go back to the customer lounge to which I obliged. I went back about 45 minutes later to find the mechanic missing. I asked his co-workers and they mentioned that he has gone for a lunch break. This reminded me that even I hadn't eating anything since morning as I left in a hurry for the service center, hence I decided to grab a bite somewhere nearby. An hour later, I came back and found that the car was out of the service bay and of the the mechanics was taking the car for a test, he asked me to hop in and check whether the music system issue was fixed. He also mentioned that the front driver side speaker was replaced under warranty. I asked him are these (speaker and window motor issue) common for the Creta and he said that they had received a considerable number of complaints. After listening to a few songs, I felt that the volume level did increase than earlier although it wasn't as loud as it was during the initial months. (I was used to listening to songs on the volume level 16 although I was able to get the same output only after turning it up to 22-24 in the recent months). The mechanic tried to push the blame saying that this is the regular volume when played with an aux cable but when I told him I've always listened to songs via aux only, he went mum.

Post the short test drive, we returned to the SVC and he said the car will be washed and returned to you in a while. Meanwhile, I went to the customer lounge and kept myself busy with social media for a while. Around 3.30 PM, I went out in search for the car and see that they are yet to finish the cleaning. I ask the SA to speed up the process as it shouldn't take 2 hours to clean a car, that too just from the outside. Half an hour later, the SA came and told me that the car is cleaned. I went out to check the car and could still see a few bird droppings and unclean panels which I pointed out to the SA. He asked me if he should send the car for cleaning once again? Seriously?
I requested him to clean only those specific parts/panels which were dirty and give the car back since I don't have 2 hours more to spare, that too just for cleaning. Finally, I received the car around 5 PM. He gave me the estimate for the bill which included charges for 2 windshield washer liquids and I asked him to remove it since I already use 3M sourced windshield washer and have box of it lying around at home for future use. He politely agreed and got them removed from the final bill. The final amount for the service came to INR 7,629. I later filled the feedback form, where I highlighted that I had found the bathroom to be unclean and hence gave a rating of 8/10. The bathroom was dirty with footprints and a guy began cleaning the washroom while me another another customer were still using it. To top it off, he didn't have a jug (for the lack of a better word) and used his hands to take water from the tap and just splashed it on the floor. Why Hyundai? Why can't you take care of these small things that can really make a difference in your rating? In the feedback form, I also highlighted the amount of time they took to wash the car and that there were still a few unclean parts. Since I was satisfied with the approach of the SA and the way he handled everything, I gave an overall rating of 9/10. The SA took the feedback form from me and submitted it to his senior. This senior employee, probably the manager at the SVC, came and asked me what was the issue with the washroom and how long did the car wash take? I explained the issues to him and he went out to see the car. He came back soon and ask me if I was now satisfied with the was after pointing out the issue. I agreed but told him that it shouldn't take 2.5 hours to clean a car from the outside, specially when you guys service the car much faster then that. He apologized and promised to look into the issue and get them solved by the next time I visit them.

A day later, my father received a call asking them about the quality of service and the feedback he'd like to share. This is when I had lost it. I had specifically told them during the visit in April (visit number 1) as well as during in May (visit number 2) that they should change the contact details and put my mobile number in the primary contact details and my father's number as the secondary detail. The lady at the desk had acknowledged the same on both occasions but nothing seemed to have been changed in reality. Nonetheless, my father told them that I had taken the car for servicing and that only I could answer these details and hence shared my number. The person on call was apologetic in nature and said that they would like to send me a gift due to the troubles I had to face. I reluctantly agreed and when the person chosen to deliver the 'gift' arrived at my residence (he called me since I wasn't personally present to receive the gift), he had the cheek to tell me that if you receive a call from Hyundai India, please give us a rating of 10/10. In my mind, I was thinking I'm done with Modi Hyundai at least if not with Hyundai completely. The sales department illegally charging handling charges on new cars, the service department trying to bribe you with gifts, where are you headed with this kind of attitude? And the gift, if you must know, was a box of chocolates (the exact same one given to new car customers during delivery). I didn't want to eat it after getting to know that it was a bribe, not an apology of sorts, so I gave it away to a kid who was begging at a signal. Attaching below a scanned copy of the 3rd service bill.

My Hyundai Creta 1.4L Diesel E+-hyundai-creta-1.4e-third-service-bill-cost.jpg

I had some voucher worth INR 1,000 which I had claimed during this service and the same was reflected in the physical bill. However, the Hyundai Care app shows the total amount (without discount) instead. Not that the app is of much help anyway, it just shows the final billed amount, km reading during the service and the date of the service. Had there been a complete break-up of the bill in the app, it would've been much more helpful.

My Hyundai Creta 1.4L Diesel E+-hyundai-creta-1.4-e-service-app.jpg
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