|
Search this Thread | 136,651 views |
7th June 2019, 13:40 | #1 |
BHPian Join Date: May 2019 Location: MAA
Posts: 48
Thanked: 630 Times
| My experience with one of the most hated, least selling cars in India : The Renault Captur The Renault Captur This will be a fairly detailed post, covering all the aspects of my purchase. To save your time, I have provided with an index. Report Index: Some Background Information and Options Considered Booking and Delivery Defect with the Vehicle The Dealer - KUN Renault The Good The Bad Paint Protection and Accessories Final Verdict Renault India - My Honest Opinion Disclaimer 1.This is my first thread, so correct me if the post's formatting is not right. 2. I have not posted a lot of photos, and have posted only wherever necessary. If you want to see a detailed review with photos, please check the T-BHP Review (Renault Captur : Official Review). 3. This is not a professional review. I have just shared my views and opinions. P.S: I recommend everyone considering to buy a Renault Car to read my thread as I have shared a lot of information that one might not know. Thank You. Last edited by MadrasTurbo : 9th June 2019 at 17:41. |
(38) Thanks |
The following 38 BHPians Thank MadrasTurbo for this useful post: | Acharya, AkMar, Alfresco, BigBrad, blackasta, chiranjitp, clementj, dailydriver, daretodream, digitalnirvana, gauravanekar, GTO, InControl, Ithaca, Jakku, Klub Class, lemedico, mh09ad5578, Mu009, NaXal, neil.jericho, phoenixash, Rajeevraj, Rehaan, Ronak_7, rrsteer, rulerofsun, Simat, Simhi, theexperthand, Thermodynamics, The_Outsider!, tjacob, trivian@k, turbowhistle, V.Narayan, Vik0728, VTec_KickedInYo |
|
7th June 2019, 15:41 | #2 |
BHPian Join Date: May 2019 Location: MAA
Posts: 48
Thanked: 630 Times
| Some Background Information and Options Considered Our 2009 Innova 2.5V had clocked 1,10,000 KMs and was nearing its 10th Anniversary. The car was serviced only in the Toyota A.S.S. from day one and was driven with great care. Also, just a year back, we had spent clost to 60k on ICE upgrades, Tyres etc. as we had planned to keep the vehicle for a few more years. But then, during the scheduled service, I was given a quote of Rs.35,000 by Toyota for replacing the drum brakes of the car. Prior to this the 90K KMs service costed me about 25K. I was not very comfortable spending too much on the car as the resale value had come down drastically after the launch of the Crysta. So the search for a replacement began. We are a family of 4 and a 5 Seater SUV or a CSUV is what made the most sense for us. Also, since the new car would serve us for another 10 years at least, resale value was not a big deal for us. My father and I test drove the following vehicles. TATA Harrier: + Unmatched equipment list on the top trim and the interior space the car offers is second to none. +The rear seats space and comfort on offer was really impressive. +Great ICE +Looks -Only downside was, we were not very impressed with the way the car handled. -The steering felt very vague for some reason. -Long term reliability. But the main issue for us was the pricing. Undoubtedly, the vehicle is VFM, but a bit more than what we were willing to spend. -Tata's After Sales support. Nexon AMT: +The steering was spot on. +The AMT was very good with the shifts. +TATA has done an excellent job with the rear seats as it was one of the most comfortable rear seats in the segment. -Personally, rear design was not very attractive. -Long term reliability. -Tata's After Sales support. Mahindra XUV 300 +Excellent equipment list on the top end W8/W8(O) variant. +Steering modes were surprisingly good. +Extensive Safety Kit. +All Wheel Disc Brakes. -Smallest boot in segment with no parcel tray. -Pathetic under thigh support for rear seat passengers. I am 6'2" but even for my father who is 5'9", the under thigh support was very poor. We were told by the sales executive that a lot of customers had shared similar feedback and Mahindra was notified of it. The only reason why we walked away from the XUV300 is the rear seat comfort. Otherwise, a really good car. Marazzo (The sales executive was very excited about the Marazzo and how the vehicle looks and drives like a shark. So we took the car for a TD.) +SILENT engine. (refined) +Smooth Gear Shifts. +Captain Seats. +All Wheel Disc Brakes. -The W8 model is a bit pricey. -Misses out on a lot of features. (Especially after looking at the XUV300) I was particularly not keen on getting another 7/8 seater, but still was considering a few options. Honda BRV CVT +Engine +CVT -Second Row was not very comfortable. -Third row strictly for kids. -Quality was not satisfactory for the price. -Misses out on a lot of features. WRV +Looks +Ride Quality +Had most of the essential features that I needed. -Felt a bit underpowered -Not the best in terms of NVH -Somehow, did not really like the ICE Maruti S- Cross 1.3 +Fit and Finish was good +Pricing +All Wheel Disc Brakes -1.3L option only. -NVH was very poor in the TD car. Somehow, we never looked at the Brezza. Hyundai Creta +SUV Looks +Engine +Interior Space +Safety Equipment on offer -Pricing -Ride was too soft for my liking Ford Ecosport +Looks +Ride Quality +Features +Safety Equipment -Pricing -Rear Seat comfort Nissan Kicks +Interiors +360 Cameras on the top trim +Ride Quality +ICE -Price -Service/Support We loved the ride quality of the Kicks and was considering the petrol as the top trim diesel was out of our budget. But the turbo K9K diesel, though an old engine was great to drive. My father was seriously considering the Petrol Kicks, but I was a bit reluctant as I felt even the top variant(XV(P)) that is being offered did not have a lot of features. Others Other than the above mentioned cars, we also test drove the Jazz CVT, Baleno AT. But my father preferred a CSUV as it made ingress and egress easier. I also happened to test drive the Innova Crysta and was extremely impressed. Though it would be a stretch in terms of budget, the resale value would compensate for it. The base variant was considered, but it was not very attractive in terms of equipment. Just when I thought we had considered almost all the options in the Indian Market, my father asked me if we could TD the Renault Captur. I had actually forgotten that such a car existed in our market. I called Renault Mount Road and asked if a TD can be arranged. The sales executive said the vehicle had met with an accident and it would take two days to arrange a TD. After two days, I was provided with a TD and I actually liked the ride quality of the vehicle. Looks are extremely subjective and honestly, I liked the way the car looked. The sales executive said they just sold all their 2018 inventory(with huge discounts) and fresh 2019 model is just about to be produced. The 2019 variant had very minor changes and had a 25,000 price cut for the top of the line Platine Variant. The 2019 Captur(Platine Diesel), was cheaper than the Kicks(XV Pre(O)) by 1.6L. Though the Kicks was a better car, it did not make sense to pay almost 18L for that car, given the service and support woes. I would happily buy a Hyundai Creta for that price. Then looking at the sales of the Captur in 2019, in 3 months, they had sold 1000+ units. That is a lot when we all know how much Renault struggled to sell this car. There were months when they could hardly sell 70 units. I spoke with 4-5 new owners of this car, to get some honest feedback. They all were happy with the car except for a few ergonomic issues. I also happened to read the entire Renault Captur Official Review Thread and there were a lot of positive recommendations by fellow team-bhpians who owned the car. Example: anilntny, Carzesty, deepeshh. I was very particular with selecting my dealer as it is a very important aspect of after sales service. There were only 3 Renault dealers in Chennai namely, Khivraj, Power and KUN. KUN being a big player, and also having prior experience with KUN Hyundai, I called the Renault Kilpauk . The Sales Executive, was very polite and told me he would bring the vehicle for TD. I also felt the need for another TD, so I asked him when a TD can be scheduled and agreed to visit the showroom a few days later. I was also told 4 2018 Platine variants were available with them and was offered at a huge discount. Now this became a very attractive deal for me. With all the discounts, the car came at the price of a sub-4 meter SUV. And the Platine variant was LOADED with features. Now, I took a long test drive and was able to do decent speeds. The way the car handled was extremely impressive. Since there were only 4 vehicles available, I had to make a decision. I could sense that the dealer was desperate to sell the vehicle, so I used it to my advantage. I asked for additional discount and the executive agreed after a lot of thought. I will discuss in detail about the good and the bad, later in this thread. Last edited by MadrasTurbo : 9th June 2019 at 17:53. |
(28) Thanks |
The following 28 BHPians Thank MadrasTurbo for this useful post: | Added_flavor, blackasta, clementj, dailydriver, Dani7766, digitalnirvana, frankmehta, gauravanekar, GTO, haisaikat, InControl, jailbird_fynix, jithin23, Klub Class, lemedico, mh09ad5578, Mu009, NaXal, neil.jericho, Nonstop-driver, phoenixash, Punatic, Rehaan, Simat, Simhi, theexperthand, Thermodynamics, The_Outsider! |
7th June 2019, 16:13 | #3 |
BHPian Join Date: May 2019 Location: MAA
Posts: 48
Thanked: 630 Times
| Booking and Delivery I had agreed to pay the booking amount on one condition. I should be allowed to choose my vehicle before registering the vehicle. The executive agreed and promptly came to my residence to collect the booking amount of ₹26,000. I was also assured, if I was not satisfied with the vehicles, I would be given a refund. The only issue was that, all 4 cars were of the same color. . Cayenne Orange with Mystery Black Roof. We always prefer subtle colours like silver, champagne gold and now we had to choose between 4 orange cars. But again, the discount was really good and the color was not really bad. While booking, I was quoted ₹42+k for 1+3 year comprehensive insurance by the dealer. I already had a quote of ₹32,400 from my insurance agent. So I told the executive that, I will buy the insurance by myself, after confirming the car, saving another ₹10,000. After a day, I was told the vehicle will be moved from the yard to the showroom where I can check the car. I reached the showroom and the vehicle looked awful. The paint looked so dull and had so many swirl marks. And there was dirt and mud in all the hinges and panel gaps. Clearly, the vehicle was neglected in the yard. The car had 60 KMs on the odo. I asked for the key, and put it in the key slot, and the instrument cluster lights up with almost all the telltale lamps. I then turned on the AC, and no cold air at all, looked like the gas had leaked and the air had a bad odor. I was not very shocked as I exactly knew what I was getting myself into, as I had gone through the excellent thread about buying cars with an older manufacturing date on Team BHP. There was another car on the showroom floor which had no issues and had 35 KMs on the odo. I asked the sales executive to arrange for another car which was not on the showroom floor. Another car with 50KMs on odo was arranged and was satisfied with the car. I also negotiated with the dealer to install roof rails on the car, which cost ₹10,000. The dealer agreed to that demand too. The loan process gets sanctioned without any problems and the vehicle was registered. My father and I went to the showroom at 6:30 p.m. and collected the vehicle. The plan was to take the vehicle from the showroom and go straight to the temple for Puja where my family would join us. Just hardly 200m from the showroom, my father told me "The vehicle seems to pull to the left" I told him we will get it checked. We proceed with the Puja, fill diesel for₹1000 and the vehicle is home. Last edited by MadrasTurbo : 9th June 2019 at 16:29. |
(33) Thanks |
The following 33 BHPians Thank MadrasTurbo for this useful post: | A.M., AYP, blackasta, clementj, Dani7766, daretodream, digitalnirvana, GTO, iliketurtles, InControl, jailbird_fynix, Jakku, jithin23, Karthik Chandra, Klub Class, lemedico, mh09ad5578, Mu009, myavu, NaXal, neil.jericho, Nonstop-driver, RaghuVis, Rehaan, revintup, Safedriver76, Simat, theexperthand, Thermodynamics, The_Outsider!, V.Narayan, Vik0728, VTec_KickedInYo |
7th June 2019, 20:42 | #4 | |||||||
BHPian Join Date: May 2019 Location: MAA
Posts: 48
Thanked: 630 Times
| Defect with the Vehicle Since colors like orange tends to get dull with time, and to prevent very minor scratches, I decided to get the car ceramic coated. So, the very next day, I take the car from my house to the detailing shop. Drove just for a few kilometers and just like my father mentioned, I noticed, the vehicle pulled to the left. I immediately took the car to an alignment shop and asked them to just check the alignment values and to not adjust anything. Unfortunately, their system did not have alignment values for Renault Captur, even after almost 18 months since the vehicle launched. . I called my sales executive, and he asked me to bring the car to the service center. So, instead of taking the vehicle to the detailing shop, I took my car straight to the Renault Service Center at Ambattur - Renault Ambattur Estate. Here I was, with a brand new car, having driven less than 50KMs, waiting at the customer lounge of Renault Service Center. The lady at the reception, told, a road test needs to be done to evaluate the problem, and asked me to wait. I waited for almost 30 minutes, after which the road test was arranged. I took the passenger seat and a service technician drove the car. Empty stretch of road, he takes his hand from the steering and the vehicle completely pulled to the left. As a matter of fact. even if you had your hand on the steering, the vehicle moved to the left. You had to forcefully hold the steering in the center position for the car to go straight. The technician said. Quote:
Quote:
After the call, I googled about this issue and found so many duster owners complaining about vehicle pulling to the left/negative camber issue. And also happened to read a blog post by Heeraz Marfatia, titled, A potentially fatal flaw in a new car that Renault will not fix. Do give it a read if you have time. After 4 long days, I called the service adviser for an update and he said, Quote:
Clearly, the values were not within the tolerance limits. So, I told him clearly that I won't take the vehicle till the alignment values are within tolerance. After two more days, I got a call from the Service Advisor, and he said, Quote:
There, I lost my cool. I told him, I had fueled up for ₹1000, and with the road test included, we had driven for about 120KMs. So I told him, Quote:
I had not registered a complaint with Renault India, as I thought the issue would be resolved by the dealer in a few days, but I was wrong. So I called Renault's toll free number, and registered a complaint. Now, I got a call from Renault India, and they made a conference call to the dealer. The CRM was on the line on behalf of KUN Ambattur Estate and also the Service Adviser was on call. I wanted this to go on record, so I asked the service adviser to repeat what Renault India had told regarding my complaint. The service adviser. on call, told, Quote:
After another 2 days, I got a call from the service adviser and he told me that even after changing the suspension arms, the camber values did not change. I suspected issues with the chassis and went to the service center to find out what really was going on. It was almost 15 days, and there was no clear solution for my problem. I was told the general manager is on leave and instead of him another senior manager was handling my case. The senior manager was very helpful to be honest. He connected me with Renault's Area Manager. The area manager called me after a day and assured that the issue will be solved. The next day, a team from Renault India came to Renault Ambattur Estate and they suggested the service center to change all 4 tyres with new ones. After all 4 tyres were changed, the vehicle was prepared for delivery again. I reached the service center and told them very clearly, only after a road test and only if I am satisfied, I will take delivery of the vehicle. I drove the car and the Co-tech accompanied me. Same Bangalore-Chennai highway, and the car handled no differently, the vehicle still pulled to the left. There was also a stretch of road where the road's slope was towards the right. Even in that stretch the vehicle pulled to the left. I was feeling helpless. The Co-Tech again told me that's how the vehicle is and nothing can be done. One last time, I thought maybe it was in my head. So, I called my father and asked him to drive the vehicle the next day. On this day, I happened to bump into an ex-RNIPL R&D Employee at the service center. He told me to ask for the new steering assembly and guaranteed that this would solve the issue. But again, after waiting for so long, I was vexed and also, the service center was ready to do only what Renault instructs them to do as that is the protocol. I had already paid 2 EMI's and did not have the vehicle for even 24 hours in my home. I decided to file a case with the consumer court. So, I spoke with the senior manager, and told him that I will take delivery of the vehicle tomorrow after my father drives it and will take this case legally. I had all the documents to support my case. I wanted to know the complaint number that I had made with Renault India, so I open the app and I get a message saying that the registered mobile number has been changed. I call Renault's customer care, and they confirm that the registered mobile number has changed, and the complaint has been closed. I was furious. I was also told, the registered mobile number can only be changed by an authorized dealer. I called my service adviser, and he further confirmed that only dealer's can change the registered mobile number. I told him Quote:
I read the thread on Team-BHP on What to do if you are stuck with a lemon (Defective car)? and had paid the fees for ICRPC. I was just collecting all the necessary documents and preparing the ICRPC documents. The next day, my father and I reach the service center again, he drives the car, and immediately feels the pull. We came back to the service center and noticed that all the alloy wheels had irreparable damages on them, probably due to being careless when changing the tyres or during the alignment. We again complained about the same, and luckily without any fuss, they agreed to replace all damaged alloy wheels. They asked for few more days time to replace the alloy wheels. In the meantime, the area manager, agrees for a joint test drive. The joint test drive will have a technical person from Renault India, the area manager and myself. I took my father along for the joint road test.The area manager moved the vehicle from Renault Ambattur Estate to Renault Kattupakkam. After a just a day at Renault Kattupakkam, the joint test drive was arranged. The area manager drove the vehicle first and showed that there was no pull in the car. I then drove the vehicle, and was surprised to the core The vehicle did not pull to the left at all. Not just that, but the steering had excellent feel and feedback. I was extremely happy not just because that the complaint was rectified but the vague and poorly tuned steering was no more the case, the steering felt extremely responsive. More on that later. My father drove the vehicle and he did not feel the pull too. I wanted to know what was wrong with the car, and what changes were done. I was not given any detailed answer, but was just told "changes with the steering and the steering geometry". One of the vaguest answers, but nonetheless I had no intention of further analyzing the issue. It was already a month at the service center so I was happy that finally, we could take the car home. Also, all the damaged alloy wheels were replaced with brand new ones. But the icing on the cake was, all alignment parameters were within tolerance. I just could not believe it. I was also offered the alignment report. I was later told that, the alignment equipment in Renault Ambattur Estate had wrong tolerance data in the system. I will explain this in detail in the next section of this thread - The Dealer - KUN Renault The good in the bad: 1. 4 brand new tyres worth ₹42k+. 2. Renualt offered to refund 50% of my EMI. (Was really surprised at this move. Did not expect it either) 3. A full tank of fuel worth ₹3.5k. 4. Two Renault Cushions worth ₹900 5. An excellent steering with no vagueness or kickbacks. 6. I now know how to file a consumer case. 7. The contacts I have made in Renault. 8. Team-BHP membership. I had applied for a membership, mainly to share this experience of mine. Last edited by MadrasTurbo : 9th June 2019 at 16:49. | |||||||
(117) Thanks |
The following 117 BHPians Thank MadrasTurbo for this useful post: | 2himanshu, 400notout, Abby92, Abhejit, Acharya, Added_flavor, adhd92, AkMar, alphadog, Ashir, AYP, benbsb29, BigBrad, blackasta, bvasista, CarCynic, clementj, Col Mehta, coolmind, cpbopanna, cs_rajesh, dailydriver, damodar, Dani7766, Dennis, desiaztec, digitalnirvana, Djay, Dr.AD, drive2eternity, Durango Dude, ganeshb, gauravanekar, Geo_Ipe, Godzilla, GTO, gunin, guyfrmblr, haisaikat, HappyWheels, Himanshu809, iliketurtles, InControl, IndigoXLGrandDi, Insearch, jagzrk, jailbird_fynix, Jakku, jayakumarkp, jithin23, kanna.sridharan, Karthik Chandra, keroo1099, Klub Class, Lalvaz, lemedico, longhorn, Mahesh Prasad, ManasN95, manij, mh09ad5578, Mr.Beat, Mu009, myavu, nair, nalinsaxena23, NaXal, neil.jericho, Night_Fury, nileshch, NTO, OrangeCar, OverKill, PapaKiloSierra9, PearlJam, phoenixash, poised2drive, PraNeel, Punatic, RaghuVis, rbp1988, RoadSurfer, roby_dk, rrsteer, Safedriver76, sainyamk95, SamitMukherjee, samyD, shobhit.shri, SideView, Simat, Simhi, SnS_12, sparky@home, spectre13, streetfighter, sunny29584, swiftdiesel, Terminator_95, The Observer, theexperthand, Thermodynamics, The_Outsider!, tjacob, Torque_Curve, Turbohead, Turbojc, V.Narayan, venukrithish, Vik0728, Vitalstatistiks, vsrivatsa, VTec_KickedInYo, Waspune, yogiii, ysjoy, zavegur |
8th June 2019, 00:05 | #5 | ||
BHPian Join Date: May 2019 Location: MAA
Posts: 48
Thanked: 630 Times
| The Dealer - KUN Renault Renault Kilpauk - Showroom only. Renault Ambattur Estate - Showroom and Service. Renault Kattupakkam - Showroom and Service. All the above three showrooms are owned by KUN Capital Automotive and I had experienced all three showrooms. Sales Renault Kilpauk is the best place to go to,if you want to buy a Renault car in Chennai. I had experienced Renault Mount Road too, but the customer service and promptness seen at Renault Kilpauk is excellent. I had test driven so many cars, and the only showroom where the executive wanted me to take a long test drive before booking, was Renault Kilpauk. The sales executive was kind enough to bring the vehicle for another test drive for my sister and mother the very next day. Also, the executive was very prompt and always picked/returned my calls. Full Marks. Service Now I can guarantee you, no one else would be able to give you a better feedback when it comes to servicing a Renault. Renault Ambattur Estate is a big service center with lots of service advisers and a very nice customer lounge. What it lacks? Customer Support. I had visited this place at least 8-10 times and every single time, I was made to wait for at least 30 minutes. Even after the long wait, they fail to satisfy the customer when it comes to vehicle service. They take forever to diagnose a problem. After diagnosing, they mail the technical team at Renault and wait for them to reply. After following the instructions from Renault, they again test if the problem has been rectified. If not, they start all over again. There is no one to quickly diagnose and approve a repair. I understand this is the company's protocol, but this process is painfully slow and frustrates the customer to the core. The service general manager does not genuinely care about the customer. He just wants the customer to take delivery of the vehicle as soon as possible. He is not interested to listen to the customer at all. I was fed up of calling him. After a few days, he took leave and another senior manager took up my complaint. Though the senior manager was one of the most helpful person in the service center, when I asked him for a loaner car after 15 days, he said, Quote:
Maruti Suzuki offered a loaner car(Ritz) when my friend's Celerio had some issues with the engine. Almost all major dealers provide loaner cars, if the customer needs one. I had another car and did not actually need a loaner car, but I thought maybe that would speed up things with the servicing. But for people who have only one car and have no other means of transport, it would be really difficult to be without a car for 1 whole month. Also, I was later told by Renault's Area Manager that the tolerance data fed in the alignment system was wrong in the Ambattur service center. So many car's come for servicing, if the tolerance data is wrong, then all the cars would have out of tolerance readings. So when I asked the Co-tech, he confirmed this doubt of mine and said, Quote:
The CRM is very kind though. Now coming to Renault Kattupakkam. There was another dealer by the name Power Renault in Chennai. This dealership has been very recently taken over by KUN. The entire service team of Power Renault are at KUN Kattupakkam now. The team has 3+ years of experience with Renault cars as Power was one of the early Renault dealers in Chennai. Their experience gives them an edge in diagnosing and servicing. This team is extremely efficient and customer friendly. I do not know how good the previous team in Kattupakkam was. Also, the general manager here, newly appointed is extremely customer friendly. I recently got my vehicle serviced(first) at Kattupakkam and I am completely satisfied with their work. Would recommend Renault Kattupakkam for servicing. | ||
(34) Thanks |
The following 34 BHPians Thank MadrasTurbo for this useful post: | 400notout, ampere, BigBrad, blackasta, clementj, cpbopanna, Dani7766, digitalnirvana, gauravanekar, GTO, InControl, Insearch, Jakku, kanna.sridharan, Karthik Chandra, Klub Class, lemedico, mh09ad5578, Mu009, NaXal, neil.jericho, PapaKiloSierra9, samabhi, Simat, SnS_12, sparky@home, The Observer, theexperthand, Thermodynamics, The_Outsider!, tjacob, V.Narayan, VTec_KickedInYo, ysjoy |
8th June 2019, 21:06 | #6 |
BHPian Join Date: May 2019 Location: MAA
Posts: 48
Thanked: 630 Times
| The Good
About the Steering Even during the initial TD, I felt the steering to be poorly tuned. Because I took a lot of test drives, I exactly knew what I was buying. The kickback was really aggressive. But I am really happy with my particular car's steering post the repair work. I have driven this vehicle extensively in the highways and in the city and my Captur feels one of a kind when it comes to the steering. Extremely responsive and even in corners, the steering is just as it should be. Definitely the feedback is more than all other cars in today's market, and I personally like it. From what I understand, the steering has been worked on for the 2019 model, so those who are planning to book the 2019 Captur,(in 2020 of course ) you would love the way the steering feels. About Turbo Lag in Second Gear The turbo lag in second gear was bad. It was so bad, you had to rev the engine at least to 2500rpm before shifting. On the T-BHP official review thread, BHPian anilntny had mentioned about a software update done at the A.S.S. I had mentioned about the same during my first service and after the update, there is no turbo lag at all. It made a world of a difference. Notchy Gear Shifts The gear shifts were very notchy and the transition from 2nd to 3rd gear was not smooth at all. I had mentioned this during the first service, after which the shifts are super smooth. Not Hyundai smooth but definitely much better than what it used be. Last edited by MadrasTurbo : 9th June 2019 at 17:06. |
(30) Thanks |
The following 30 BHPians Thank MadrasTurbo for this useful post: | AYP, blackasta, clementj, dailydriver, digitalnirvana, GTO, icar, InControl, jailbird_fynix, Klub Class, Lalvaz, lemedico, mh09ad5578, myavu, NaXal, neil.jericho, PapaKiloSierra9, phoenixash, Punatic, RaghuVis, Safedriver76, SideView, Simat, Simhi, SnS_12, sparky@home, theexperthand, Thermodynamics, Turbojc, V.Narayan |
9th June 2019, 07:50 | #7 |
BHPian Join Date: May 2019 Location: MAA
Posts: 48
Thanked: 630 Times
| The Bad
Last edited by MadrasTurbo : 9th June 2019 at 17:08. |
(25) Thanks |
The following 25 BHPians Thank MadrasTurbo for this useful post: | AYP, blackasta, clementj, digitalnirvana, GSMINC, GTO, icar, InControl, Klub Class, lemedico, mh09ad5578, myavu, NaXal, phoenixash, psispace, Punatic, RaghuVis, Safedriver76, Simat, Simhi, sparky@home, theexperthand, Thermodynamics, V.Narayan, VTec_KickedInYo |
9th June 2019, 10:36 | #8 |
BHPian Join Date: May 2019 Location: MAA
Posts: 48
Thanked: 630 Times
| Paint Protection and Accessories
Pending Accessories
Last edited by MadrasTurbo : 9th June 2019 at 17:42. |
(23) Thanks |
The following 23 BHPians Thank MadrasTurbo for this useful post: | Bee, blackasta, clementj, digitalnirvana, GTO, InControl, Klub Class, lemedico, mh09ad5578, myavu, NaXal, neil.jericho, Punatic, RaghuVis, Simat, Simhi, SnS_12, sparky@home, theexperthand, Thermodynamics, tjacob, V.Narayan, VTec_KickedInYo |
9th June 2019, 10:39 | #9 |
BHPian Join Date: May 2019 Location: MAA
Posts: 48
Thanked: 630 Times
| Final Verdict I have completed close to 3000KMs, and I am a very happy customer. The car is fun to drive, F.E is excellent, solid build for the price and has decent NVH levels. The car is loaded with features in the Platine Variant. The vehicle does speeds upto 160Kmph(have not pushed further) without breaking a sweat and is an excellent choice if you do a lot of highway runs. Why did I buy this car? The VFM after all the discounts was a no brainer proposition for me, and I do not regret the purchase at all. I am actually completely satisfied with the purchase. Would I recommend this car(2019 model) with a revised pricing of 16.10L OTR Chennai? No. Even though the price has been cut, it still is an expensive offering given the choice we have today. A lot of sub-4m SUV's offer great features for at least 1.5L lesser than the Captur. If someone wants a bigger car, for lesser price, maybe they can wait for the new duster which is being tested in India. Though the base petrol variant is 11.2L OTR Chennai, with the launch of Venue and for what it offers, I would be hesitant to consider the Captur. Who should buy the Captur? If someone loves the looks of the car and wants a 4m+ SUV at the price of a sub 4m, the base variant may be considered. In 2020, if offered huge discounts for the 2019 model, the Platine variant may be a good buy for the price. (Most likely to happen) Last edited by ajmat : 10th June 2019 at 22:36. Reason: typo |
(36) Thanks |
The following 36 BHPians Thank MadrasTurbo for this useful post: | aveoman19, Bee, blackasta, clementj, condor, digitalnirvana, GSMINC, GTO, InControl, KK_HakunaMatata, Klub Class, lemedico, loneagl09, mh09ad5578, Mr.Beat, myavu, NaXal, neil.jericho, NomadicLife, PapaKiloSierra9, phoenixash, Punatic, PVS, RaghuVis, renji3, sainyamk95, Simat, Simhi, SnS_12, sparky@home, sups, theexperthand, Thermodynamics, tjacob, V.Narayan, VTec_KickedInYo |
9th June 2019, 11:31 | #10 |
BHPian Join Date: May 2019 Location: MAA
Posts: 48
Thanked: 630 Times
| Renault India - My Honest Opinion Renualt India needs to up their game big time. There are very few happy long time Renault customers, while the majority of owners have had some kind of a bitter experience with Renault. Renault India's after sales support is pathetic. They have incompetent mechanics and careless dealers. When I was looking at the complaints online regarding faulty Renault cars, I felt really bad for the customers who have bought a car with their hard earned money and to be left in the dark when they have a problem. Also, if you had gone through my post, I had mentioned that, the service adviser told me that most Captur customers have complained about the left pulling and that is how the car is designed to be. But clearly. that is not the case, my car now drives in a straight line even if I take my hands off the wheel. Everyone who drove the Captur had complained about the bad steering. Almost all reviewers and owners had mentioned about the kickbacks. Even I had this issue before the repair and now it is like a different car with a different steering. The point here is, Renault might have fixed the issue, but are not willing to provide the solution to every customer. They wait till the customer complains, and try their best to temporarily satisfy the customer by convincing them with lies. I can give lot of examples, The Kwid had an issue with the accelerator switch, which caused the car to accelerate on its own. Now, Renault never recalled to replace the faulty switches, instead, they wait for the customer to complain or ask for the replacement. Similarly, the negative camber issues in a lot of dusters, which causes the vehicle to pull to the left and causes uneven tyre wear. Some cases, the tyres were worn out in just 10,000 KMs. An unconfirmed source in Autoportal, claims that the issue is due to faulty dies that were imported to India. It also mentions that more than 150 cases have been filed against Renault India for uneven tyre wear and tyre noise. I was told, left pulling is found only in the 1.5L K9K and is found in every car of theirs, including the Duster, Lodgy and Captur. Lodgy seems to be the most affected. The pull is not observed in the petrol variants as the weight of the engine is lesser than that of the diesel engine. Many Duster customers had water leaking in their rear seat floor. Just a simple google search reveals so much information about the company. Pricing Renault India fails to learn their lesson. They have discontinued so many models in India due to their over optimistic pricing. The only two cars that are selling in decent numbers for Renault are the Kwid and Duster. Both these car sell only because of their pricing. Because of their pathetic after servicing quality and high cost of maintenance, the existing customers never recommend the brand. Bottomline Just by selling numbers, it is impossible to survive in such a competent market. We have seen a lot of manufacturers fail in India due to their after sales support. If this trend continues, I fear Renault would have to quit the Indian Market too. Last edited by ajmat : 10th June 2019 at 22:37. Reason: typo |
(76) Thanks |
The following 76 BHPians Thank MadrasTurbo for this useful post: | A.M., Abhi_abarth, adhd92, ampere, Ananthc, Ashir, aveoman19, AYP, Bee, blackasta, bvasista, ChiragM, chiranjitp, clementj, coolmind, cpbopanna, Dennis, digitalnirvana, drive2eternity, FrodoOfTheShire, gauravanekar, Geo_Ipe, GrammarNazi, GTO, gunin, Highh5, hiren.mistry, icar, InControl, jailbird_fynix, Jakku, kanna.sridharan, KK_HakunaMatata, Klub Class, knightrider_7, krish3, KrisTvpm, lemedico, manij, mh09ad5578, myavu, nair, nalinsaxena23, neil.jericho, NomadicLife, Omkar, OrangeCar, PearlJam, PraNeel, pranjal1984, psispace, pugram, Punatic, RaghuVis, ramnaresh_2000, renji3, Ronak_7, RWD, sdp1975, Shome, Simat, Simhi, sleepyhead148, SnS_12, SoumenD, sparky@home, sujithsidhardha, Swap_Abarth, Terminator_95, Tgo, theexperthand, Thermodynamics, V.Narayan, vgsr, Vik0728, VTec_KickedInYo |
10th June 2019, 08:45 | #11 |
Team-BHP Support | Re: My experience with one of the most hated, least selling cars in India : The Renault Captur Thread moved from the Assembly Line to the Initial Ownership Section. Thanks for sharing! |
(2) Thanks |
The following 2 BHPians Thank GTO for this useful post: | digitalnirvana, MadrasTurbo |
|
10th June 2019, 09:03 | #12 |
Distinguished - BHPian Join Date: Aug 2014 Location: Delhi-NCR
Posts: 4,184
Thanked: 68,152 Times
| Re: My experience with one of the most hated, least selling cars in India : The Renault Captur Thank you @MadrasTurbo for sharing your experience with so much detail and most critically a summary. For your first thread this is a solid compliment. Sorry to hear of your travails. Dear Readers, Safety + Reliability + After Sales Support in my opinion ought be the three first line criterion for selecting a car which after all for most of us is the 2nd largest asset after the house. We would usually not invest in a house simply because of the looks or paintwork or advertising B.S. of the builder. Same for cars. After having owned about a dozen cars over 40 years of driving my unasked for advice to all our young members would be - first list your brands by Safety, Reliability and A.S.S. then pick a model within that short list which suits your tastes, needs and budget. If the three primary criterion are not met satisfactorily little else counts. Last edited by V.Narayan : 10th June 2019 at 09:09. |
(40) Thanks |
The following 40 BHPians Thank V.Narayan for this useful post: | Aafaq, Abhi_abarth, alphadog, Ashir, clementj, digitalnirvana, drive2eternity, gauravanekar, giri1.8, GrammarNazi, gupta_chd, GutsyGibbon, ike, jailbird_fynix, Jammy70, jithin23, k.sumit, KING DYSP, Lalvaz, Lone Ranger, M124, MalluDude, Masda, mh09ad5578, nagateja, Punatic, RaghuVis, rbp1988, renji3, roby_dk, shipnil, Sip, SoumenD, StarryFurry, sups, The Observer, Thermodynamics, The_Outsider!, TSIboy, VTec_KickedInYo |
10th June 2019, 11:45 | #13 | |
BHPian Join Date: Oct 2013 Location: Jodhpur
Posts: 113
Thanked: 181 Times
| Re: My experience with one of the most hated, least selling cars in India : The Renault Captur Quote:
What you'd get would be an Android Auto app on your Head Unit which would work independent of your phone. It would just need internet. The only way to interact with your phone via your Head Unit would be with "PhoneLINK" app which would have to be installed on your Head Unit as well as on your phone. I recently was in search for a head unit for my Creta, and found out the above facts after a lot of Google research. | |
(5) Thanks |
The following 5 BHPians Thank DeepakS for this useful post: | GrammarNazi, Klub Class, mh09ad5578, NST440, theexperthand |
10th June 2019, 12:07 | #14 |
Senior - BHPian | Re: My experience with one of the most hated, least selling cars in India : The Renault Captur Thanks for sharing the detailed review of the car. More so, for sharing the ordeal you went through after buying a brand new car and how you followed it till closure. Would surely help prospective Captur / other Renault customers. |
(2) Thanks |
The following 2 BHPians Thank blackasta for this useful post: | jithin23, VTec_KickedInYo |
10th June 2019, 12:09 | #15 |
BHPian Join Date: May 2019 Location: Srinagar, J&K
Posts: 86
Thanked: 210 Times
| Re: My experience with one of the most hated, least selling cars in India : The Renault Captur It can really be frustrating to go through such an ordeal with a brand new car, glad that the issue has been resolved! How does such cars pass the quality check? For me it would certainly affect my contentment with the car.. |
() Thanks |