I tried a lot to find anyone having a hands on experience with Audi connect in India but couldn’t find it anywhere. I think the timing of launch and the falling sales not many people opted for it yet and the lack of initiative on part of dealerships trying to promote it adds to sales even further. I even tried to contact my SA who did my last service and he said I will get a call from office regarding this. The office called and asked me if I wanted to book a service and I told them I just need Audi connect and they said the accessories team will contact me for this. Never heard back from them again. Audi connect was launched for a price of ₹19999/- in India with a license of 3 years. I found the price quite high for the features which were offered and never considered to get one initially. However recently while browsing the Audi India merchandise store I saw the price was now showing as ₹9999/-. I added the product to cart but was still confused whether to order the same or now and left it like that.
Next day I got a call form Audi India asking why I didn’t go through with the order and I enquired about the charges after 3 years and the price changes. They informed me that the dropped price is only valid till 31st July after which it will be back to ₹19999/-. However, upon checking even in August, the price is still ₹9999/- on their website. For the renewal after three years the company has not yet finalised the charges and the same will be informed at the end of three years but it should be a very nominal amount to be paid annually. I was also informed the installation will take place at my residence and an executive will come for installation and it should take 15-20 minutes for the same.
The wife overheard everything and saw I wanted one but was still confused and she went ahead and ordered the same for me as it was birthday week and it made her job easy to get a preselected gift. The order was finally paid on 14 July, and the process after that was not as smooth as it should have been. After having no update form Audi for 2 days I contacted them on 16th via the app itself and got a reply soon after that they will arrange the call back from the dealer. Got the call form the dealer next day and they told me they are waiting for the part to arrive from the company as it is an online order and it should come in 2-3 days from Faridabad to Delhi.
Another week passed without any update and I called the dealer back and they told me they still have not received the part and it should come in a day or two now as many parts are stuck due to covid situation. Waited for another 2 days finally called up Audi directly on 24 July and the told me they will contact the dealer and update me. Finally the head of the accessories form the dealership called me and said that they have still not received the part but they will install the part from their stock and keep the one Audi sends with them. It was good to hear but then if this was possible why was I made to wait for 10 days is out of my understanding.
Finally the part was installed on 25th July, the dealership called me and asked to send a copy of RC as it is required for some back end activation of all services. The installation person arrived at the location at the exact time I asked them to which was good to see. I had already installed the app before I ordered Audi Connect and had added my car to it as well. I was told on phone to install the app as well by the dealer to save time. The installation took less than 15 minutes and the part was installed below the steering column after removing a couple of screws and the trim. As the part is installed inside the dash and is not clearly visible, it is not so easy to remove like in some other cars. if the part is just plugged externally the location alerts are not so useful as anyone can easily remove it in case of theft.
The service advisor who came for installation gave me a QR code which I could scan form the Set Up Audi Connect option inside the My car section of app. After scanning the QR code the app took 2-3 minutes to recognise the device and it started showing the details. Below is the screenshot of the app before connecting the device. Schedule service and service history options are always there in the app even without the device once you add your car. The service history shows all the previous services details including the service centre, advisor name, mileage, date and amount paid excluding taxes. Apart from this the part also shows SOS option in which you can add up-to 5 contacts and send them location and other details in case of any accident or damage to car. The notification will also be sent to Audi and the app says you will received help with in 10 seconds after pressing this button. The last option is to remove the car form app.
Here are a couple of pictures of the the box it device came in. The MRP on the box is ₹19347/- and another box came which had a couple of plastic ties to install and fix the device which had and MRP of ₹652/-.
After installing the app, the following new option showed up -
Recent Trips - Shows all the details of the recent trips on a map. The starting point / time and the end point / time.
Upon clicking a trip it further shows the details like Hard Brakes, Hard Acceleration, Sharp turns and Idle time you had on that particular trip. All the four details are also marked on the app with exact location where the particular thing happened.
It further shows details like time taken, distance travelled, average speed, top speed and how many notifications showed up in that particular trip.
Car Notifications - shows a log of all the previous notifications sent via the device to your phone.
The same notifications also show up on your phone depending upon your device.
Current location - shows the current location of the car on map with an option to share that location.
Driving Challenges - You are given a driving score here out of 100 on the basis of trips taken, total distance travelled, the average speed on all the trips, total hard accelerations, sharp turn and hard breaks.
You are also given stars here on the bases of your driving skills, distance travelled and longest trip you have had. The last section is experience points in which you are given 1 experience point for every 5 kms travelled.
Boundary Settings - You can set a single or more boundary setting ranging from 1 km to 21 km around the cars current position and you can set a notification every time the car leaves / enters / or does both in that area. You can also further set this timing to be applicable for particular time of day and particular days of the week.
Car Battery Voltage - shows in volts and the condition Good / Bad
Intake air temperature - The current temperate reading and its condition as Good / Bad
Engine Coolant temperature - The current temperature reading and its condition as Good / Bad
Notifications settings - You can turn on notifications for device removal, speed limit notification (car crosses a set limit from 66 to 97 kmph), Towing notification, Disturbance notification (any disturbance to the car when its parked), Idle notification (in case car is tuned on and idle for more than 10 minutes)
Trip Configuration - here you can set to ignore the trip if its less than 0 to 8 kms in case you want to ignore the shorter trips of the car. You can also change the time when the car is stopped and started between 1 minute to 5 minutes then whether it should be considered a new trip or part of same trip.
Curfew - Here you can set a combination of particular time of day / all day, particular days of week / all week in which you know you car will not be used. In case the car is turned on during this curfew time you will get a notification for the same.
Reset Telematics Data - This will reset and remove all the data stored in the device including the car health data and all trips.
There are no connected car features offered here like turning the car on/off and many other which are offered abroad. Features like even google maps are part of Audi connect subscription outside India but they come at a more expensive subscription fees. There is nothing major offered here by Audi but at a price of 10K its not a bad deal to install and learn about your deriving patterns. And for people whose cars are majorly driven by drivers, it offers a greater peace of mind when they are not on the back seat.
I have received a software update in progress notification also once but I could don't find any change in the app or options after the update. May be Audi will add more options to the app with newer cars.