Funnily, one of the smaller problems i faced while taking delivery of the vehicle 2 weeks back was the missing insurance cover note. There was some misunderstanding from the dealer's end, and someone within had written "self" on the insurance column of my file - which evidently means "Buyer is going to take car of his insurance" I hadn't asked for any such thing, and we spent 30 minutes on that day calling their internal dept. and getting me insurance coverage. At the last moment (i guess just before my details were entered and the cover note was printed) i happened to ask if i had a choice of vendor. The dealer had chosen ICICI on my behalf, and thanks to this forum and the stories i'd heard about ICICI i asked them to stop all processing right then. I immediately asked them for the other options, heard TATA-AIG and Reliance, and knowing nothing bad between the two just chose Reliance (mostly a coin toss based decision)
The aftereffects are being experienced within two weeks of making that decision (i hadn't anticipated it'd be this quick, however) Today, when i dropped the car off at Manipal Motors, their insurance liason person called up the Reliance helpdesk number, gave the phone to me and asked me to register my claim. I did that using their IVR and talking to a seemingly efficient and courteous support person - got my claim number - all of which took about 3-4 minutes. In the next minute i had an SMS on my mobile, confirming that my claim was registered, providing me my claim number, the surveyor's name and his/her mobile number, and an assurance that the surveyor would complete his survey within 24 hours.
Come evening - called up the surveyor directly from the number in the SMS, spoke to him, found out that he had finished his survey 30 minutes back and everything was a go from his end. He listed out the damages - dented fuel tank (replace), damaged fuel pump (replace), minor dent on underbody (tinker) and small dent in exhaust middle section (replace) Wonderful News! (no no .. not wonderful because of the long list of items, but because the whole thing was so efficient, transparent and quickly done) I have only had experience with New India before this, and no experience with any private insurance vendor at all - Is this how quickly they all work? [Also, i haven't been a member of this forum for more than two months, and already i am getting huge returns from following the threads closely. God knows how much more miserable i would be if i hadn't changed my insurance vendor from ICICI to Reliance based on the comments i'd read on threads here. I am thoroughly indebted to the members here and the comments that make purchase and maintenance decisions so painless]
Next call to the service center - the technical chief confirmed that the surveyor has completed the process and infact the new tank was being fitted as we spoke. The pump and exhaust components were a different matter though because Manipal didn't have them in spares. They'll have an update for me by tomorrow evening on an ETA for final delivery, once they know whether the parts are available from other dealers in Bangalore or if it will need to be ordered from Pune. Should have more on this at that time.
@Bottle, That's a wonderful service being offered by TVS. Do you have a number i can call them at to check whether anything of that sort is available in Karnataka. When i bought the Palio my plans were singular - log some heavy miles on it with regular weekend trips to all parts of South India. The FIAT breakdown service yesterday has left me rattled, and i would be very hesitant about hitting the highway again with the Palio. If the TVS sort of service was available in Karnataka, some of that apprehension would be addressed. |