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I am surprised about how we are missing highlighting the trouble a family undergoes when their trusted car breaks down for no fault of the owner.
Imagine a family getting stranded on roadside for 3 or 4 hours in scorching heat or say a unsafe location, and the logistics involved in arranging alternate transport and lodging apart from ensuring safety of the broken down car.
Wonder how can the troubled car owner claim compensation for such troubles and from whom.

Sorry to hear about the bad experience that you had with Mahindra.

Any product can have issues, but what really matters is how it is handled by the manufacturer.

Our 2nd gen Creta faced a fuel pump issue twice, but Hyundai never shifted the blame onto us or the fuel quality, ethanol blending et al. They promptly replaced the necessary parts and offered a brilliant customer experience each time. It was difficult for us to regain our confidence on the product, but it changed quickly with the way Hyundai handled the whole episode.

I hope you have a smooth and trouble free ownership experience with your car from here on :thumbs up.

I checked the video and saw the old and new radiator pictures. The old radiator looks pristine with no visible damages. I suggest you post these pictures here in this thread for the benefit of others.

Also, when they showed you the leakage, how was the coolant flow? I suppose it would have been a slow leak that eventually emptied the coolant.

If they insist that the leakage is due to an external impact, they should at least provide some proof of it.

I've never understood car dealerships trying to change the rating AFTER they delivered a bad service. Even if they offer a free car wash, it doesn't make any sense.

Imagine an Uber driver telling you to go back to your trip start location AFTER he dropped you at the drop off location, so that he can do a better trip and get that 3 stars changed to 5 stars! It does not make any sense.

SCs should just take it as they did a bad service and work harder to improve their service from next car onwards.

Oh God this is really bad! I have owned a Mahindra before but never really liked the experience at all. I also found several issues while driving the car and hence later chose another car. In. my family, we have two cousins who own a Mahindra and hence I could totally relate to your story around your horrid first long drive experience because they too have been extremely unhappy with unexpected car breakdowns, unexpected gear issues and sudden loss of speed so many times! While I was tempted to buy the THAR ROXX but later decided against it

Oh, I own a Hyundai too! A Creta that my brother hounded me to buy but now totally is averse using it due to the horrid sevice and nightmare we have faced.

This is disappointing indeed. I usually rate Mahindra a lot higher than Tata, but such experiences leave a sour taste.

While I am not in the market for a car immediately but somewhere around 2.5 years from now, I was eyeing a Roxx/XUV700/Scorpio N/ Whatever KIA has in that price bracket at that point in time. After having stellar after sales experience with all our cars (M800, Chevy UVA, Honda Amaze, Ford Ecosport, Kia Sonet,Kia Seltos FL) till date, this is a prime requirement for me.

- Immediate payout for the replaced part, instead of asking for replacement part (warranty coverage) through OEM, which creates additional work for inventory management. Additionaly, warranty replacement part report needs to be submitted to OEM before seeking approval, whereas to a customer, its verbal - Part kharab hai badalna padega.
- Margin on part sales.
- Labour charges (higher for customer for out of warranty work) whereas it is fixed and quite low in case of warranty work, which is pre-negotiated between Auto Ancillary and OEM and settlement happens from the supplier against delivery of faulty part (except where scrapping advise is issued by supplier).

Government vehicles are a bit of a headache for the dealerships as well. They don't get paid without greasing the wheels and they don't get paid on time even after the bribes are paid.

An acquaintance at TASS told me how they were struggling when cops were using the Tata Sumo in Kerala. They never give a proper work order, payments are always delayed and the bureaucracy wanted a cut from the payments released but they obviously wanted their cars accorded the highest priority. The problem as that this being the only TASS in town/district they would always have 15-20 Govt cars being worked on at any given time and other regular folks struggled for appointments because you can't turn cops away and ask them to come back later.

He remarked it was a major relief when they started phasing out Sumos and switched to Mahindra and Toyota though a few Sumos still remain.

I would ask for a written assurance that the overheating did not cause damage to the valve train. M and M have good reputation for honouring warranty commitments. I would have pushed for the flying squad regional engineer(most oem have something like this) to pay a visit and get his word on the issue.